Gong
Gong.ioExternal reviews
6,555 reviews
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Totally Underestimated Gong's Capabilities
What do you like best about the product?
What I really like about Gong is how useful it is as a new sales rep in a new company. It has made my onboarding that much easier.
What do you dislike about the product?
I feel like it's a little too difficult to find calls sometimes.
What problems is the product solving and how is that benefiting you?
Gong has enabled me to mimic high performers on our sales team, while also learning talking tracks for pitches. It reduces the friction of onboarding.
well worth it: insightful, user friendly
What do you like best about the product?
the email suggestions and tips for following up
What do you dislike about the product?
the transcription service could be more accurate
What problems is the product solving and how is that benefiting you?
time management: helping me keep on track wtih deals
Two Enthusiastic Thumbs Up
What do you like best about the product?
Great to have for training purposes and to review back for notes.
What do you dislike about the product?
I haven't encountered anything yet but there are features I have not investigated
What problems is the product solving and how is that benefiting you?
It helps me focus on the conversation instead of taking notes.
It's blowing my mind!
What do you like best about the product?
It's so cool to dive deep into the details of our calls to find out what we're doing well and what we can work on. There's SO much to learn!
What do you dislike about the product?
It's complex, which is amazing, but it will take some time to truly understand Gong and use it effectively.
What problems is the product solving and how is that benefiting you?
Gong is helping us pick apart our demos and look at what we do well and what we can improve on.
Nothing better
What do you like best about the product?
Love seeing the insights and ways I can improve. For example, the talk ratio lets me know if I have been rambling for too long. I look at high performers' stats and try to emulate that.
What do you dislike about the product?
The video quality? But that may be something on my end. I really can't think of anything else I don't like. It'll be hard for me to work at another company if they don't use Gong.
What problems is the product solving and how is that benefiting you?
It gives me feedback on my entire call. Managers don't have time to review the entire call and write stats. I love how all of this is automed and I can see myself improving over time.
Really good for developing sales skills
What do you like best about the product?
Very easy to use and incorporate for team trainings. Just like sports, film study is crucial. Our sales team couldn't thrive without gong.
What do you dislike about the product?
At times it won't connect automatically to the sales call but often times that's just because the user forgot to do something.
What problems is the product solving and how is that benefiting you?
It's solving a variety of problems. From sales skill gaps to ROE disputes. It is always a good thing to have an extra set of ears on sales calls.
Gong is an amazing resource!
What do you like best about the product?
Searchable transcripts, tagging, easy-to-share calls
What do you dislike about the product?
the searchability for calls (having to choose searching by call title, etc.) is a little cumbersome
What problems is the product solving and how is that benefiting you?
Being able to catch up on any missed calls and revisit customer conversations to take better notes
Gong is one tool I didn't know I needed!
What do you like best about the product?
Gong makes it super easy to review my calls, prepare for new calls, and see at a high level how I am doing splitting up the conversation. Their ability to search all calls and accounts make it great for understanding the calls
What do you dislike about the product?
There is not much to dislike. My biggest dislike is that I have to login everytime I go to the page. I'm sure this is for security purposes so It's not too big of a deal.
What problems is the product solving and how is that benefiting you?
Gong helps me understand my accounts and what progress we have made during all of our communication. They help me review prospects and understand them quicker!
This has been a very positive experience since I first began using the platform.
What do you like best about the product?
The fact they have keywords highlighted
What do you dislike about the product?
looking at my face on camera without the help of a major movie studio's make-up and hair team to make me look the way I want.
What problems is the product solving and how is that benefiting you?
It is a huge plus in regards to NOT having to take as many notes as I used to take before Gong. I can focus 100% on the conversation and not the note taking.
BEST TOOL FOR ONBOARDING
What do you like best about the product?
Being able to see sales calls as a new employee to a company.
What do you dislike about the product?
Not sure exactly all that it offers. A tutorial may be beneficial
What problems is the product solving and how is that benefiting you?
Not knowing the exact process to what the steps of a conversation look like in a new industry
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