Gong
Gong.ioExternal reviews
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Gong has revolutionised my life
What do you like best about the product?
I love the interaction stats where I can drill into my own performance on calls and compare them against other team members - nothing like a bit of healthy competition! I also love being able to comment at certain points in the call and tag my manager to ask for feedback or just make him aware of particular conversations.
What do you dislike about the product?
You don't know how you're doing in real-time. I would like Gong to warn me that my talk ratio isn't balanced or that my explanations are too long or that I need to ask more questions. Also the transcripts still need a lot of work, I rarely use them because the script doesn't make much sense.
What problems is the product solving and how is that benefiting you?
Gong has made me much more conscious about the way I interact with other people, both on calls at work and even in my personal life. It's improved my discovery process, talk ratio (and particularly the length of my monologues!) and as a result has enabled me to make the discovery process more effective. I believe it will also improve my public speaking skills as I am more aware of using 'filler' words and can practice articulating my message more succinctly.
Recommendations to others considering the product:
If you are looking to understand and improve on your interactions with prospects and customers, I would strongly recommend Gong. Extremely easy, intuitive interface and has been fun comparing our stats as a team.
User Friendly Interface
What do you like best about the product?
I really enjoy how easy to use Gong is. It makes call coaching much more enjoyable when you get rid of redundant clicks and make finding the right calls easy.
What do you dislike about the product?
If there was one thing, it would be that the transcripts are often inaccurate.
What problems is the product solving and how is that benefiting you?
We are using Gong to develop the skill set of having effective conversations in a cold outreach scenario and helping our reps consistently follow our best practice framework.
Gong's the best way to train your employees and craft your sales techniques
What do you like best about the product?
How easy and convenient it is to bounce around throughout a call and see the notes that are left on it.
What do you dislike about the product?
There isn't much I can think of that is wrong with Gong.
What problems is the product solving and how is that benefiting you?
Training. Employees speed up their process of training by listening to previous calls.
Great Product for Management and Individuals
What do you like best about the product?
I have never had a tool that has captured Transcription and Recording in one place and created the ease of use through searchability. Really helps me drill down to the critical points of previous meetings to catch up on meetings missed or confirm details that were not clear when heard in real-time.
What do you dislike about the product?
The UI could be a little easier I think to toggle back and forth between transcription and audio stream recordings.
What problems is the product solving and how is that benefiting you?
We are leveraging Gong to track down missed call details and missed calls in general to stay apprised of collaborative efforts without have to ask your team to give you an update or synopsis. Really gives us the chance to digest historical meetings and form opinions, as though you were at the meeting.
Recommendations to others considering the product:
Gong is a great tool for sharing meeting information, outcomes from meetings, and good for training in terms of how conversations were handled and could be improved upon.
Great tool for communicating and coaching
What do you like best about the product?
The ability to have an intelligent conversation software that I can use. I love using the point of interest feature and look at tracker words, these are specific words that I am looking for to notate if clients or reps mention.
What do you dislike about the product?
The learning curve can be steep, there is a lot of features to learn and implement if you are really wanting to use all its capabilities.
Half of our team has not implemented this tool yet, some of my reps do not know how to truly utilize its features. it takes time.
Half of our team has not implemented this tool yet, some of my reps do not know how to truly utilize its features. it takes time.
What problems is the product solving and how is that benefiting you?
The ability to look at communication and dice parts that are relevant withing seconds. The ability to share transcripts with my reps for coaching purposes or to my clients.
Also, the fact that it gives me some analytics and best practices for training purposes.
It has created a culture of awareness and transparency within the team, they have embraced the fact that we will celebrate their approach during calls and talk about things that we can improve on. We even have a 'gong call" section for our weekly team meetings that we share a snippet of a call and we talk about the good and the bad and talk about the takeaways and things we will implement in the future.
Also, the fact that it gives me some analytics and best practices for training purposes.
It has created a culture of awareness and transparency within the team, they have embraced the fact that we will celebrate their approach during calls and talk about things that we can improve on. We even have a 'gong call" section for our weekly team meetings that we share a snippet of a call and we talk about the good and the bad and talk about the takeaways and things we will implement in the future.
Recommendations to others considering the product:
This is definitely a great tool to track communication performance and effectiveness. It will take some time to get comfortable with it, but it's definitely worth it!
Perfect way to ensure calls are compliant
What do you like best about the product?
The ability to search keywords greatly improves confidence that your sales team is on the right track and is saying the right things, and not using terms or phrases that are not compliant with industry standards or regulations. The interface is intuitive and easy to use. The transcription also allows for faster process of key areas that have be identified by Gong's native machine learning. I love the ease of recording calls so I can go back and listen to my own abilities, as well as the performance of my team.
What do you dislike about the product?
While listening to conversations, you can't start listening in the middle of a lengthy explanation, you have to start from the beginning of when someone begins speaking. This is a relatively minor issue since most of the time, starting from the beginning of the sentence is usually preferred.
What problems is the product solving and how is that benefiting you?
Have saved countless hours in reviewing calls, because Gong makes it possible to achieve quality control by keeping you from having to listen to calls/parts of calls that are not relevant to review. I would rate my overall experience with Gong a 10. It is solving the problem of reps being distracted on calls trying to talk to clients, fully listen, and also take detailed notes. Has also been a great resource for our new hires to review and watch demos.
Recommendations to others considering the product:
If you are adding new people to the team, this tool is a must for making sure the new sales people are on the right track and can really aid in individual success.
Gong Review for Account Executive Sales Analytics
What do you like best about the product?
Gong is extremely efficient in working with a variety of CRM's to record and breakdown phone calls to identify effective trends for the sales process.
What do you dislike about the product?
Very specific metrics for account executive role, with limited capabilities for sales development roles.
Small issues with accurate voice to text capabilities.
Small issues with accurate voice to text capabilities.
What problems is the product solving and how is that benefiting you?
Solving the issues of sales call inefficiencies by identifying group trends.
Gathering data on effective sales lingo that relates to higher conversion rates.
Gathering data on effective sales lingo that relates to higher conversion rates.
Recommendations to others considering the product:
Gather a large sample size of data with a large group of users to have a better understanding of effective and ineffective trends. Receive regular email updates from Gong that provide sample calls with data.
How Gong has made me a better presenter
What do you like best about the product?
The AI capabilities allows me to streamline and improve my call references. This helps me save a lot of time and give me the opportunity to get on the phone more often.
What do you dislike about the product?
Gong is an excellent application with a simple UI platform, nothing I dislike.
What problems is the product solving and how is that benefiting you?
How to become a better salesperson by analyzing my talk to client time ratio, keywords, etc.
Recommendations to others considering the product:
The more you use Gong the better it gets with AI and analytics.
Great tool far beyond sales
What do you like best about the product?
The automated recording of calls makes it a must for any client-facing team, letting you focus on what's going on and having a normal conversation instead of trying to write down everything that it's shared. This is huge especially with shared screens as the recording will show you all the clicks and pop-ups on screen, which is a great asset for Customer Success, Professional Services and Support agents troubleshotting.
Our dedicated CSM has also been a fantastic partner, helping us optimize our setup and leverage more features that we hadn't taken advantage of yet.
Our dedicated CSM has also been a fantastic partner, helping us optimize our setup and leverage more features that we hadn't taken advantage of yet.
What do you dislike about the product?
The speech-to-text feature is heavily focussed in English - anything in a different language gets lost, and even when someone with a strong accent is speaking. It's normally better to just listen to the audio.
What problems is the product solving and how is that benefiting you?
As a team lead, I use Gong to see with the team where we need to focus and to provide feedback on how to navigate certain topics and conversations.
Exceptionally useful tool for video calls
What do you like best about the product?
The ability to concentrate on my call and save time when troubleshooting with clients instead of having to concentrate on compliance tasks. It lets me solve problems faster and concentrate on delivering the best customer service
What do you dislike about the product?
There isn't a good indication when the bot has stopped recording other than to turn off the video conference.
I would like a way to designate a hard stop for the bot if I need to continue a discussion with a colleague
I would like to create custom conversation segments and train the bot on how to recognize them, like troubleshooting time or customer feedback.
The NLP isn't quite where it needs to be for distributable transcripts.
There need to be more manual options so that I can train my instance to recognize different sections of the conversation, I'd like to tell the learning part if it made a mistake on the "next steps" section and designate a "small talk" section that it may have missed
There needs to be a way to obscure sensitive data from a screen share, lacking this feature creates a security vulnerability
I would like a way to designate a hard stop for the bot if I need to continue a discussion with a colleague
I would like to create custom conversation segments and train the bot on how to recognize them, like troubleshooting time or customer feedback.
The NLP isn't quite where it needs to be for distributable transcripts.
There need to be more manual options so that I can train my instance to recognize different sections of the conversation, I'd like to tell the learning part if it made a mistake on the "next steps" section and designate a "small talk" section that it may have missed
There needs to be a way to obscure sensitive data from a screen share, lacking this feature creates a security vulnerability
What problems is the product solving and how is that benefiting you?
I can review my solutions and build a customer service library that I can educate other customer success agents with.
It gives me confidence that anything said on a call can get backed up with evidence.
I can get feedback on how the call went without having to include tens of people on the call to listen in.
It gives me confidence that anything said on a call can get backed up with evidence.
I can get feedback on how the call went without having to include tens of people on the call to listen in.
Recommendations to others considering the product:
Definitely pick up Gong if you find yourself stopping calls frequently to take notes or can't remember a specific action item from a meeting.
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