Gong
Gong.ioExternal reviews
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Call insights at your fingertips
What do you like best about the product?
Definitely the transcription and ability to search for calls based on keyword. It makes it easier than ever to look back and find the signal amongst the noise.
What do you dislike about the product?
At this moment, I can't think of any downfalls as it's access to information/ a more streamlined way of FINDING information that I didn't have before.
What problems is the product solving and how is that benefiting you?
Our sales team is able to systematically improve by giving their peers and leadership access to their calls, while on the product team we can quickly find conversations relating to specific problems/product areas we are focusing on.
Critical tool for any sales professional
What do you like best about the product?
I love how Gong starts recording any call we initiate with Zoom so there is no friction in setup or forgetting to "hit record".
Being able to share the recordings is awesome.
The ability to cut to certain parts of the call or listen to specific people only is rad.
Having the ability to leave comments and set conversation parameters is very useful.
Being able to share the recordings is awesome.
The ability to cut to certain parts of the call or listen to specific people only is rad.
Having the ability to leave comments and set conversation parameters is very useful.
What do you dislike about the product?
I don't dislike anything really. I do wish some new internal dashboard features were a little more baked before going GA which can cause the app to be sluggish at times but that is a minor thing.
What problems is the product solving and how is that benefiting you?
Sales reps and their positioning
Feedback from the market
Re-enforcing training
The main benefit of our organization using Gong is that provides an unfiltered view into sales and service conversations. We can see where there are skill gaps that may exist with each team member, measure fif training is effective, what type of objections are coming up, hear questions and feedback we may not have anticipated, and ultimately if we are solving the problems that we commit to.
Feedback from the market
Re-enforcing training
The main benefit of our organization using Gong is that provides an unfiltered view into sales and service conversations. We can see where there are skill gaps that may exist with each team member, measure fif training is effective, what type of objections are coming up, hear questions and feedback we may not have anticipated, and ultimately if we are solving the problems that we commit to.
Super Detailed yet Super Easy to use
What do you like best about the product?
Gong not only brings my conversations into a script but gives me subjects and helpful summaries of what conversations were truly about. I have never worked with a platform this detailed.
What do you dislike about the product?
Sometimes it's not user-friendly, and it takes a while to download and sync with calls.
What problems is the product solving and how is that benefiting you?
I'm able to go through my talk-track with clients without having to listen to 20-30 minutes of calls. It's made my workload more proactive and more productive.
Recommendations to others considering the product:
Great for 1-man business up to multi-national companies. If used effectively, this can be one of the best tools for your business for growth and improvement. It does not even have to be for businesses, it can be used for personal growth such as practicing for an interview.
Great tool for sales review
What do you like best about the product?
easy to search for tags and titles, transcript is great
What do you dislike about the product?
nothing in particular to not on dislike here
What problems is the product solving and how is that benefiting you?
Benefits-team review of calls or calls you can't miss very helpful
Recommendations to others considering the product:
great tool
Go Gong!
What do you like best about the product?
The ability to re-listen to my meetings so I can take better notes or use it as a reference.
What do you dislike about the product?
The written transcript is not as accurate as I would like and weird words will pop up here and there.
What problems is the product solving and how is that benefiting you?
Solving the issue of taking better notes
Perfect to stay up to date on calls
What do you like best about the product?
I can't join every call! But with Gong, my colleagues can easily take conversations, or moments in conversations, that are most relevant to me. We've tried other similar tools but this was the easiest by far.
What do you dislike about the product?
The interface took a bit of effort before I realized how to find things. In addition, I can't figure out how to subscribe to tags by email.
What problems is the product solving and how is that benefiting you?
The need to hear feedback, directly from customers, at scale.
easily accessible on both desktop and mobile
What do you like best about the product?
easily accessible on both desktop and mobile. i can catch up on recordings during commute.
What do you dislike about the product?
nothing comes to mind at the moment. keep up the good work.
What problems is the product solving and how is that benefiting you?
understanding customer needs for product development
Super helpful for sales reps!
What do you like best about the product?
The recording and the transcript functions are awesome. It's easy to miss some information while you are on a call but with Gong you can always go back and fix/improve your notes.
What do you dislike about the product?
the recording is not perfect and sometimes you can miss some calls. I wish there was an option to be able to turn on or off the recording. If I am on a call and for some reason, the line drops and I call back the customer, the recording would not pick up from where I left off nor even allow me to create a new recording.
What problems is the product solving and how is that benefiting you?
I can always go back and catch some information that I lost in my notes. It's easy to miss some information from your notes while you are on the call with the client and Gong allows you to do so.
Gong also allows you to receive feedback from peers and supervisors by quickly and easily tagging them and having a conversation on the side of the call. It truly makes it easy to give and receive feedback on a specific part of the call or the whole call.
Gong also allows you to receive feedback from peers and supervisors by quickly and easily tagging them and having a conversation on the side of the call. It truly makes it easy to give and receive feedback on a specific part of the call or the whole call.
Recommendations to others considering the product:
If you need a great tool that allows you to never miss any information from your calls with your clients this is definitively for you. If your organization is big on peer reviews or feedback from your supervisor, Gong is the tool for you. Gong is a great tool with many features and honestly there are still a lot of features that I still even unlocked and fully utilized yet myself.
Gong helps to me to stay organized and improve my sales calls.
What do you like best about the product?
Being able to go back and listen to things I might have missed, not having to worry about taking such detailed notes and actually being able to listen to my customer.
What do you dislike about the product?
I dislike listening to myself talk. There's nothing really I dislike with the solution itself!
What problems is the product solving and how is that benefiting you?
I am becoming a better presenter, understanding what words I use too often, when to take pauses/ask questions. It's great to be able to go back an re listen to calls for notes and additional context.
Review your calls and learn from your mistakes
What do you like best about the product?
I like being able to request feedback from your managers and get live feedback through their site. It helps me improve on my selling skills and talk tracks.
What do you dislike about the product?
Sometimes it takes a bit to load in Gong and I lose some of the calls that I was hoping to review.
What problems is the product solving and how is that benefiting you?
I have been able to learn from my mistakes on calls and work with my manager in order to solidify my talk tracks. Hearing your own voice on calls definitely makes you rethink the way you approach sales calls.
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