Gong
Gong.ioExternal reviews
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Gong has helped us shaped the future of our marketing messaging (and campaigns)
What do you like best about the product?
Gong's recordings and transcripts have helped us put our year and efforts into review so that we know where to tweak and where to keep it up. We have used Gong across the business from client relations feedback, sales, marketing, and community. The speedy recordings have allowed us to adjust swiftly and efficiently!
What do you dislike about the product?
Nothing to add! If there was something to add it would be a yearly review of the top phrases or topics
What problems is the product solving and how is that benefiting you?
We are helping shape our sales team and also train new members that join. It has also helped us tune up our marketing messaging and really hone in on what really resonates with our target accounts.
Love seeing the analytics!
What do you like best about the product?
I love being able to see who spoke more, and what words were used
What do you dislike about the product?
Nothing! I think this is a great tool for managers!
What problems is the product solving and how is that benefiting you?
To show my reps who is speaking more and gaining control over the conversation
Makes selling so much easier
What do you like best about the product?
As a salesperson, I re-listen to my calls all the time and it's very time consuming. I love the feature where I can skip to the next speaker and also where I can skip to certain part of the conversation based on the topic.
What do you dislike about the product?
I like the idea of having a transcript of my call because I read much faster, but the transcript doesn't do a great job -- it's often inaccurate so I mostly use it to find a certain part of the conversation that I want to re-listen to.
What problems is the product solving and how is that benefiting you?
Because I am saving a lot of time re-listening to my calls, it's made me a lot more efficient at my job and allows me to focus on more things (aka more deals).
Has has help me understand our business through recording sales calls.
What do you like best about the product?
What I like best to the ability to search content.
What do you dislike about the product?
I wish there was a dashboard on the first page with stats on calls.
What problems is the product solving and how is that benefiting you?
The biggest benefit is new member on-boarding. When we want people in our department or other to understand our product, Gong is the best way to introduce them.
Recommendations to others considering the product:
Spend some time getting to know the site and listen to as many calls as you can to get yourself more familiar with the company and the products. Listening to others discuss a product or service can truly help jump start a new position.
Gong is a helpful tool
What do you like best about the product?
I like that Gong automatically analyzes calls and gives you statistics on your performance
What do you dislike about the product?
I think the layout could be more intuitive
What problems is the product solving and how is that benefiting you?
I am solving my own call performance issues. I have benefited by noticing details I miss in the moment and by noticing trends.
Recommendations to others considering the product:
Utilize the statistics
RVP Review
What do you like best about the product?
Talk balance, Snippets, Topics. Daily push email and ability to communicate with my AEs about a call.
What do you dislike about the product?
I still spend too much time listening to entire calls. Alerts re: certain Topics would be very helpful.
What problems is the product solving and how is that benefiting you?
Constructive feedback on a specific prospect interaction.
Total Recall: Awesome to be able to check back on what was said during meetings
What do you like best about the product?
- Love that calls are automatically recorded. If I miss a meeting, I don't' have to rely on someone's notes but can go back and hear everything that was said/promised.
- Great for training new hires. Can do call coaching and walk them through their presenting skills.
- Great for training new hires. Can do call coaching and walk them through their presenting skills.
What do you dislike about the product?
- I love the analytics in theory -- the stats that say when you're talking too much and stuff like that. But as several of us are often in one room on a gong call, it doesn't totally work in practice.
What problems is the product solving and how is that benefiting you?
- Call training
- Getting up to speed when taking over new projects
- Being able to double check on client instructions.
- Getting up to speed when taking over new projects
- Being able to double check on client instructions.
Who doesn't like to save time?
What do you like best about the product?
All the AI features that quantify and gamify KPIs ands stats for team members. Team members are naturally motivated to improve their performance both individually and to improve their standing in the stack rank for teams. It's much easier to tag and share feedback between team members and managers to focus on in 1:1s and for comparison. We also love the Library feature we we can store calls in the library to improve and speed up ramp time for team members.
What do you dislike about the product?
The monitor feature is a bit laggy so if I'm sitting right next to a rep, it's not effective to listen in live.
What problems is the product solving and how is that benefiting you?
General conversational stats like patience and keywords help us to hone in on and pay attention to have to our conversations. The AI and reporting takes the time out of manually skimming through calls and actually quantifies stats and trends. And now we can use these indicators to coach to improve success even further. It's nice to have a starting place to focus, and then have the ability to choose what to optimize next!
Recommendations to others considering the product:
Go for it! You'll be surprised and will welcome the time it can save you if you manage a team.
Plus, it adds natural gamification and stack ranking for your team to help them grow and learn for themselves. This makes adoption, which is usually pretty tough, much less of an issue and ramp time is minimal since they mostly just have to keep making calls and Gong does most of the rest!
The fact that managers and team members can review calls and stats via the app, making this a true "on-the-go" solution means we can all utilize "dead time" like commuting to add insights and learn more about our daily conversations is a huge win on its own.
Plus, it adds natural gamification and stack ranking for your team to help them grow and learn for themselves. This makes adoption, which is usually pretty tough, much less of an issue and ramp time is minimal since they mostly just have to keep making calls and Gong does most of the rest!
The fact that managers and team members can review calls and stats via the app, making this a true "on-the-go" solution means we can all utilize "dead time" like commuting to add insights and learn more about our daily conversations is a huge win on its own.
Customer Success Manager
What do you like best about the product?
I can review my calls and tag them for internal team training!
What do you dislike about the product?
Theres nothing I dislike about the product
What problems is the product solving and how is that benefiting you?
Team transparency. Saves me time from having to review call details in person when doing handoffs.
It's like having an assistant for my job
What do you like best about the product?
Love the transcription and recording capabilities. Makes it easy to track conversation topics before my follow up calls.
What do you dislike about the product?
Searching through transcriptions is really strong, but searching for within my accounts is weaker
What problems is the product solving and how is that benefiting you?
Don't have to take extensive notes during calls. Also easy to knowledge-share among the team.
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