Gong
Gong.ioExternal reviews
6,466 reviews
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If you want to be successful, you should have Gong!
What do you like best about the product?
The UI is extremely easy to use and navigate. The AI features are extremely helpful when analyzing an account. The call trascript is extremely accurate, when I compare it to other apps I have used in the past.
What do you dislike about the product?
Time taken to join a meeting, when added as an email invitee.
What problems is the product solving and how is that benefiting you?
- When an AE brings in new business, I can analyze the customer needs by simply asking the AI questions about the account, and it will review prior conversations to provide insights.
- Helping me transcribe my customer calls.
- Giving me extremely useable action items.
- Creating email follow ups.
- Helping me transcribe my customer calls.
- Giving me extremely useable action items.
- Creating email follow ups.
Gong helps stay organized/efficient by capturing calls, showing key insights, integrate with Hubspot
What do you like best about the product?
What I appreciate most about Gong is how it simplifies our workflows and supports strong follow-through. The automatic call recording and transcription features make it easy to stay organized, because everything’s captured and easy to refer back to. I especially like that I can quickly review key details like summaries and next steps without having to re-listen to the whole call.
The integration with HubSpot has been a big win for our team. It keeps everything connected and visible right where we’re already working, which reduces context switching. Tools like "Ask Anything" are also great as they allow us to pull insights from calls without digging through full transcripts, which saves time and makes follow-ups much more efficient.
I also have to highlight the customer support. Gong’s team has been responsive and proactive whenever we've had questions or needed guidance. The implementation was smooth, and the ongoing enablement sessions have been genuinely helpful in tailoring Gong to fit our team’s specific needs. It's clear the platform was built with the user in mind.
The integration with HubSpot has been a big win for our team. It keeps everything connected and visible right where we’re already working, which reduces context switching. Tools like "Ask Anything" are also great as they allow us to pull insights from calls without digging through full transcripts, which saves time and makes follow-ups much more efficient.
I also have to highlight the customer support. Gong’s team has been responsive and proactive whenever we've had questions or needed guidance. The implementation was smooth, and the ongoing enablement sessions have been genuinely helpful in tailoring Gong to fit our team’s specific needs. It's clear the platform was built with the user in mind.
What do you dislike about the product?
One area that could be improved is how long it takes for call analysis to complete. In some cases, waiting up to an hour for a call to fully process can interrupt the flow for reps who want to follow up quickly. Faster processing, or even partial summaries available sooner, would go a long way.
We’ve also seen occasional hiccups with the HubSpot integration. For example, not all call summaries are logged consistently, which can cause some confusion. While Gong support has been excellent at troubleshooting, more consistency would help ensure smoother day-to-day use.
We’ve also seen occasional hiccups with the HubSpot integration. For example, not all call summaries are logged consistently, which can cause some confusion. While Gong support has been excellent at troubleshooting, more consistency would help ensure smoother day-to-day use.
What problems is the product solving and how is that benefiting you?
Gong gives us better visibility into our client conversations, which has improved transparency, collaboration, and coaching across our team. Calls are automatically captured and logged, so nothing gets missed, and we can focus on the conversation instead of note-taking.
It’s also helped streamline our onboarding workflows by syncing data into HubSpot and surfacing key information like next steps and summaries. This saves time, supports better handoffs, and helps us stay aligned, which ultimately contributes to a more consistent and successful client experience.
It’s also helped streamline our onboarding workflows by syncing data into HubSpot and surfacing key information like next steps and summaries. This saves time, supports better handoffs, and helps us stay aligned, which ultimately contributes to a more consistent and successful client experience.
Good experience with meeting recording software
What do you like best about the product?
Easy integration with Zoom. Good quality recordings. Fairly accurate meeting summaries provided by AI.
What do you dislike about the product?
Sometimes the AI gets confused about the stage of the customer cycle and treats all feedback as equal.
What problems is the product solving and how is that benefiting you?
Gong does a good job of seamlessly providing recordings and summaries of Zoom meetings. Saves a ton of time with meeting notes and ensures accuracy. It's also useful for sharing call snippets with other team members to aid in collaboration.
Strong tool for the on the go rep
What do you like best about the product?
It not only takes my meeting notes but can do it in my language as well. Business insight and pipeline control is brilliant
What do you dislike about the product?
integrations with meeting booking links but a manual email address can be used
What problems is the product solving and how is that benefiting you?
keeping notes while I sell
Gong is a necessity to have as a part of your Sales Tools Tech Stack
What do you like best about the product?
We have Conversational Intelligence and are adding Engage and Forecast soon. The implementation team has been by far the best I've ever worked with. Also, the ease of use for our sales reps will be key when using all of these functionalities to save time, be more strategic and close deals faster with the help of Gong.
What do you dislike about the product?
We are leaving Salesloft and I wish Gong had a more robust and user-friendly reporting system like Salesloft has. Other that that, we are very pleased.
What problems is the product solving and how is that benefiting you?
Gong helps our Sales team in so many ways. The AI is the huge piece on so many levels as we strategize for campaigns, deals, the 'why' we lost or won a deals. AI Briefs have been wonderful! I can't imagine life without Gong in our company.
Gong Makes Note Taking and Call Tracking Easy
What do you like best about the product?
I can rely on it for my notes and follow up tasks from my meetings.
What do you dislike about the product?
I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
Helps me speed up my note taking and call tracking.
Best software for sales team
What do you like best about the product?
Summary and next steps capture accuracy is so good that you don't need to make notes during the call, additionally refering to the call recording later is easy
What do you dislike about the product?
none that I can think of, keep up the good work
What problems is the product solving and how is that benefiting you?
- no need to write notes during the call
- accurately captures summary and next steps
- integrates well with SFDC to ensure holistic view on a deal
- accurately captures summary and next steps
- integrates well with SFDC to ensure holistic view on a deal
Gong is the best sales platform for TU
What do you like best about the product?
The AI is purposeful and impactful. The ease of navigation of the UI, and to train users how to be most efficient within the platform.
What do you dislike about the product?
I think the support ticket system could use some work.
What problems is the product solving and how is that benefiting you?
We are creating transparency across the board with conversations that take place across our LOBs
Driving clarity, collaboration, and impact with Gong
What do you like best about the product?
Gong has been a critical driver of business impact by helping us turn customer interactions into actionable insights. When deal signals get unclear, tools like “Ask Anything” and AI-powered trackers bring much needed clarity in helping our teams spot risks earlier, track critical topics like pricing or tariffs, and adapt quickly to market shifts. The AI Briefer has been especially impactful in improving deal execution, enabling faster and more informed decision-making across the pipeline.
The value extends well beyond sales. Marketing gains real time voice of customer insights, Customer Success uses it to identify churn signals, and even our M&A team leverages it to assess the market. This broad adoption has improved cross-functional alignment and strengthened our go-to-market execution.
Equally important is the partnership with Gong’s team. Their proactive support and openness to feedback have accelerated our ability to scale usage and unlock more value. It’s a true collaboration and one that’s helped us drive measurable outcomes across the business.
The value extends well beyond sales. Marketing gains real time voice of customer insights, Customer Success uses it to identify churn signals, and even our M&A team leverages it to assess the market. This broad adoption has improved cross-functional alignment and strengthened our go-to-market execution.
Equally important is the partnership with Gong’s team. Their proactive support and openness to feedback have accelerated our ability to scale usage and unlock more value. It’s a true collaboration and one that’s helped us drive measurable outcomes across the business.
What do you dislike about the product?
One area where Gong could improve is in handling non-customer interactions, such as those with third party partners or internal stakeholders. These interactions can unintentionally cloud our data, particularly when contacts are associated with multiple accounts. While we’ve implemented domain blocks as a workaround, it still requires ongoing manual management, which isn't always efficient within the current system.
Another area for improvement is the accessibility of certain admin features, like managing domain blocks or call downloads. For example, the interface for managing email exclusions isn’t always user-friendly, which can slow things down. Small enhancements here would go a long way.
Another area for improvement is the accessibility of certain admin features, like managing domain blocks or call downloads. For example, the interface for managing email exclusions isn’t always user-friendly, which can slow things down. Small enhancements here would go a long way.
What problems is the product solving and how is that benefiting you?
Gong helps us tackle challenges like understanding customer churn risks, identifying market trends, and gaining better visibility into deal activity. It bridges communication gaps by capturing and analyzing conversations, which has been critical for sales, customer success, and RevOps. For example, using trackers to monitor economic concerns has helped us proactively address potential risks. By providing actionable insights and enhancing collaboration, Gong has improved our decision-making and made our workflows more efficient across the board.
Great tool, transformational for our CS team
What do you like best about the product?
Gong has allowed my Customer Success leadership team to give our team members accurate and timely coaching on their interactions with customers. Previously we were flying close to blind in terms of how skilled our team was during customer phone calls and meetings. Now we have badly needed KPI's like average customer email response time, phone skills, and we can collaborate more easily internally. Our team's performance has improved and the overall customer experience is better since implementing Gong.
What do you dislike about the product?
It is still very much a Sales oriented tool, but I understand that more features are coming specifically for Customer Success teams.
What problems is the product solving and how is that benefiting you?
Helping our people get better outcomes through their interactions with customers.
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