Gong
Gong.ioExternal reviews
6,518 reviews
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Perfect to stay up to date on calls
What do you like best about the product?
I can't join every call! But with Gong, my colleagues can easily take conversations, or moments in conversations, that are most relevant to me. We've tried other similar tools but this was the easiest by far.
What do you dislike about the product?
The interface took a bit of effort before I realized how to find things. In addition, I can't figure out how to subscribe to tags by email.
What problems is the product solving and how is that benefiting you?
The need to hear feedback, directly from customers, at scale.
easily accessible on both desktop and mobile
What do you like best about the product?
easily accessible on both desktop and mobile. i can catch up on recordings during commute.
What do you dislike about the product?
nothing comes to mind at the moment. keep up the good work.
What problems is the product solving and how is that benefiting you?
understanding customer needs for product development
Super helpful for sales reps!
What do you like best about the product?
The recording and the transcript functions are awesome. It's easy to miss some information while you are on a call but with Gong you can always go back and fix/improve your notes.
What do you dislike about the product?
the recording is not perfect and sometimes you can miss some calls. I wish there was an option to be able to turn on or off the recording. If I am on a call and for some reason, the line drops and I call back the customer, the recording would not pick up from where I left off nor even allow me to create a new recording.
What problems is the product solving and how is that benefiting you?
I can always go back and catch some information that I lost in my notes. It's easy to miss some information from your notes while you are on the call with the client and Gong allows you to do so.
Gong also allows you to receive feedback from peers and supervisors by quickly and easily tagging them and having a conversation on the side of the call. It truly makes it easy to give and receive feedback on a specific part of the call or the whole call.
Gong also allows you to receive feedback from peers and supervisors by quickly and easily tagging them and having a conversation on the side of the call. It truly makes it easy to give and receive feedback on a specific part of the call or the whole call.
Recommendations to others considering the product:
If you need a great tool that allows you to never miss any information from your calls with your clients this is definitively for you. If your organization is big on peer reviews or feedback from your supervisor, Gong is the tool for you. Gong is a great tool with many features and honestly there are still a lot of features that I still even unlocked and fully utilized yet myself.
Gong helps to me to stay organized and improve my sales calls.
What do you like best about the product?
Being able to go back and listen to things I might have missed, not having to worry about taking such detailed notes and actually being able to listen to my customer.
What do you dislike about the product?
I dislike listening to myself talk. There's nothing really I dislike with the solution itself!
What problems is the product solving and how is that benefiting you?
I am becoming a better presenter, understanding what words I use too often, when to take pauses/ask questions. It's great to be able to go back an re listen to calls for notes and additional context.
Review your calls and learn from your mistakes
What do you like best about the product?
I like being able to request feedback from your managers and get live feedback through their site. It helps me improve on my selling skills and talk tracks.
What do you dislike about the product?
Sometimes it takes a bit to load in Gong and I lose some of the calls that I was hoping to review.
What problems is the product solving and how is that benefiting you?
I have been able to learn from my mistakes on calls and work with my manager in order to solidify my talk tracks. Hearing your own voice on calls definitely makes you rethink the way you approach sales calls.
Sales PHD
What do you like best about the product?
Call analytics for different objections and best responses
What do you dislike about the product?
The automatic notification that its a call recording
What problems is the product solving and how is that benefiting you?
Improved ramp time for new sales reps and insights into common call trends
Gong provides didactic opportunity for all
What do you like best about the product?
If you don't know the meaning of the word didactic then this is a didactic moment. It is a teaching/learning opportunity, and this is exactly what Gong provides. The ability of a program to help you enhance your skills while conducting calls is fantastic. Gong allows me to view my statistics for talk time, pauses, etc. I also have a pretty accurate transcript I can use to search for keywords and leverage them as follow up.
Once you have recorded more than 3 calls you will start to see further analysis and get a greater sense for where you may still need improvement or how well you are following Gong's suggestions.
Once you have recorded more than 3 calls you will start to see further analysis and get a greater sense for where you may still need improvement or how well you are following Gong's suggestions.
What do you dislike about the product?
I'm not a big fan of the entire interface. The UX is lacking since I feel it is not as intuitive as I'd like. There are too many clicks in certain areas, which I feel could be eliminated. I'm not sure I completely like the Zoom integration and it is confusing how to turn this feature on/off.
What problems is the product solving and how is that benefiting you?
Capturing what a client says can be tricky, especially if you are trying to run a meeting and take notes. By leveraging the recording I can go back and make sure I listen again to areas I may not have heard.
I also love that I can share this with others, both internal and external to my organization.
I also love that I can share this with others, both internal and external to my organization.
Recommendations to others considering the product:
A great tool to help you improve your speaking skills when interacting with folks on the phone.
Love my CSM
What do you like best about the product?
Finding and calling out trends that are good to review and get ahead of making needed adjustments to our sales process
What do you dislike about the product?
Being able to pull reports from the custom data and trackers that I pull. I have to take screenshots and manually input data into spreadsheets for reporting to my managers. If I could download the data It would be a huge time saver.
What problems is the product solving and how is that benefiting you?
Directs Manager/Rep conversations for coaching, able to review trends and educate as needed
Recommendations to others considering the product:
It's great for planning and coaching for next quarter and next fiscal year, and helping to focus on where improvements can be made
Gong Review
What do you like best about the product?
As a Sales manager, I get insights into how the reps are going through the calls. It gives me insight into how they position competition, it shows data on the ratio of how much the rep speaks vs the prospect. These are a few of many insights I get into the rep-customer interaction.
What do you dislike about the product?
This is a hard one, it mostly works really well. I do think the product as a whole could look at giving live tips to reps during the call. This is more of a postmortem of the calls. If Gong gave alerts to reps that they are speaking too much or any other such input, this would be phenomenal, but I know this is not the focus.
What problems is the product solving and how is that benefiting you?
The team is able to go back and capture anything they missed to take note of during the call. For me personally, it is the best way to coach my team on where they can improve.
Great!
What do you like best about the product?
That it includes action items to break up the call. I like that I am able to share my calls with my manager so that she can help train me. Also my favorite is that I am able to listen to my peers calls so that I can grow on my own as well.
What do you dislike about the product?
Not much but wish there was a way to set reminders to listen to calls. However, it does seem invasive knowing that any of the sales individuals can access all my calls and listen to me. I think something that could be improved in order to help with company culture, is deleting that calls of individuals who no longer work at the company. This may be negative for new people.
What problems is the product solving and how is that benefiting you?
None! Having my manager listen to my call or being able to listen to other great reps' calls. It helped me when I was in training being able to take notes as well. Some things I am using for Gong is when I need to recapp my notes for a meeting that I set up, I can go back and listen to what I said because I generally am repeating what the customer is saying since we are unable to record the other side of the phone call.
Recommendations to others considering the product:
Keep it up! I love the tools that it allows me to grow and help others on the sales floor.
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