Gong
Gong.ioExternal reviews
6,518 reviews
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It helps me improve as a rep
What do you like best about the product?
I really like that it does a transcript of the call. I go back to catch notes that I missed and it's super helpful to not have to listen to the whole thing if I don't want to. I also love that it categorizes certain sections of the call depending on the keywords we discussed. It helps me know how long I talk about different things and can see how I've structured the call flow to improve.
What do you dislike about the product?
I can't think of anything that I don't like about it. Sometimes the search functionality is strange when I'm looking for specific calls.
What problems is the product solving and how is that benefiting you?
I'm learning how I manage call agendas, get better at asking good questions, identify patterns from clients I call, overall I get better as a rep. I send calls to other reps for examples and I send them to my managers to coach me. It's really helpful to have it recorded to go back and learn from and also catch details I missed. It's a great tool for me to be a better employee and have accountability.
Great tool for reviewing calls and details
What do you like best about the product?
If I miss the opportunity to jot down notes on a call - fast-talking person, walking through different screens, I don't feel panicked and know I have the recording to go back and listen to. It's also great to be able to pull the call up days + weeks later, to hear exactly what we talked about and the language the prospect used. The transcripts are also super helpful. The ability to send call clips to both prospects and internal team members is really smooth and helpful as well.
What do you dislike about the product?
I don't care for all the emails and details in the account record. Our Gong feeds into Salesforce, so gong can feel cluttered, and I always filter down to calls only.
What problems is the product solving and how is that benefiting you?
Not having to take meticulous notes in real-time, allows me to concentrate on the conversation when there's a lot going on/a higher number of participants on the call. It makes it much easier to work long sales cycle accounts bc I can go back and listen to everything, and not just rely on the notes I took.
Best Coaching tool
What do you like best about the product?
I love the feature where you can visually see the break down of how much my sales reps are talking and how much the prospect are talking. As we are trying to sell via consultative approach, if my reps are talking more than the prospect, we are in trouble.
What do you dislike about the product?
Over the course of the last year, I have experienced audio quality issues. Consistent quality!
What problems is the product solving and how is that benefiting you?
It is one of the best tools that we utilize to coach reps on how to navigate a sales call. I often use it to highlight objections with the entire sales team.
Recommendations to others considering the product:
I do not have any recommendations at this point
This is the way to go through calls
What do you like best about the product?
The seperation of the different speakers.
What do you dislike about the product?
Sometimes calls are impossible to find or just are hard to look for.
What problems is the product solving and how is that benefiting you?
I think the greastest way to improve is to go through the calls and find ways to improve.
Recommendations to others considering the product:
If you are recording calls and listening back to them, THEN YOU NEED GONG!
Very effective tool for Sales Calls/ Coaching
What do you like best about the product?
I love how it is easily utilized for coaching opportunities and trainings and how it breaks down the whole process of the call.
What do you dislike about the product?
Can't really say, I do feel like some calls for some reason do not log, but that may be because of the user.
What problems is the product solving and how is that benefiting you?
Holding people accountable, to how the call plays out and if they got the results that they wanted or that they say they got.
Go with Gong!
What do you like best about the product?
The Transcript feature makes it easy to go back and look at conversations.
What do you dislike about the product?
Not all of my calls are recorded and sometimes it's difficult to track them down.
What problems is the product solving and how is that benefiting you?
Remembering what I talked about! I've realized I can focus my conversations more.
Best way to improve your calls
What do you like best about the product?
That I can listen on my phone. Very helpful!
What do you dislike about the product?
I need more help learning all the capabilities
What problems is the product solving and how is that benefiting you?
My professionalism on the call. It has improved drastically and I also can review questions and come up with better ones.
Great tool sales tool
What do you like best about the product?
The ability to review calls immediately after they are done and the added incentive of Gong breaking down your talk time stats and giving you recommendations to improve your sales. Also, love the mobile app to download calls ot listen to on my long commute to and from work every day
What do you dislike about the product?
I don't see any downsides to Gong as of yet
What problems is the product solving and how is that benefiting you?
By providing talk-time stats it's really helping me streamline my demo's and controlling how much time I speak but more importantly giving my prospects the time they deserve to talk during our calls as well
Recommendations to others considering the product:
Its a great software to use and I highly recommend it
Extremely useful and innovative
What do you like best about the product?
The best thing about gong is the ability to become data-driven in what was previously incredibly difficult to measure. For instance, we can measure how often sales members are using a given phrase. We can know how often competitors come up on calls, what percentage of time all parties are speaking, and what topics are coming up the most. I'm consistently impressed with the sheer amount of data that can be collected via Gong, and unlike many other software, the data is all useful. It's becoming an increasingly common trend for technology to provide data for the sake of data, without considering usefulness of said data. Gong, by contrast provides important information that we would have never thought to track, and we certainly never would have known is possible to track. This has helped tremendously with setting goals, which we believe should always be measurable and precise. Before Gong, we relied on "fuzzy metrics" or intuition or nothing at all. Gong has been instrumental in helping us use data to improve the way our sales team operates and the way we measure our goals.
We also find the ability to automatically record calls to be a big time-saver. It is reassuring to know that calls are being recorded without having to manually set it up and make sure everything is working beforehand. Gong automates this and lets us rest easy that everything is good to go before we ever hop on a call.
We also find the ability to automatically record calls to be a big time-saver. It is reassuring to know that calls are being recorded without having to manually set it up and make sure everything is working beforehand. Gong automates this and lets us rest easy that everything is good to go before we ever hop on a call.
What do you dislike about the product?
I've found that it takes a little bit more time than I expected to get the sync with my calendar set up.
What problems is the product solving and how is that benefiting you?
We've solved the problem of being able to become data-driven in our analysis of sales calls. As a result, we're able to use data to track our company goals, something that was previously done with intuition.
Recommendations to others considering the product:
Understand exactly what problems you're trying to solve for before beginning an evaluation.
Incredibly helpful personal development tool
What do you like best about the product?
I love being able to listen to my calls and evaluate my own talk tracks, questioning, communication skills. It's incredibly helpful in avoiding the need to take tons of notes, thus allowing me to be a better listener overview to prospects I'm having conversations with.
What do you dislike about the product?
Dislike that sometimes the recordings don't come through if I end up having to call someone directly if they don't get on the conference line. I also find that sometimes it won't record calls that I have to reschedule or need to host spur of the moment without a calendar invite. It would be great if there was just a plug-in or integration with the screen-share software I'm using. That or the ability to turn it on my phone and record outbound calls that I'm making might be helpful.
What problems is the product solving and how is that benefiting you?
Being able to avoid furious note-taking, go back and pinpoint where clients are finding value in our conversations, recall specific details I otherwise might have missed. The benefits of re-listening to calls are endless, it really allows me to continue conversations more seamlessly and show people I'm a good listener.
Recommendations to others considering the product:
Listen to call recordings as often as you can! They are super helpful and insightful and will give you insight you never knew you needed to help you be a better communicator.
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