Gong
Gong.ioExternal reviews
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very helpful for onboarding and ongoing success
What do you like best about the product?
transcripts, ability to search within for specific keywords
What do you dislike about the product?
nothing I love gong. hate seeing my own face in my own calls though
What problems is the product solving and how is that benefiting you?
note taking for own opportunities, learning from top performers more generally
Amazing! SUper user friendly
What do you like best about the product?
Its very easy to use, anyone can just go
What do you dislike about the product?
Not really, I like everything, maybe a bit more interactive
What problems is the product solving and how is that benefiting you?
Training videos are super easy to find, see and download to be able to repeat them as many times as we need
Fantastic tool for self betterment and coaching
What do you like best about the product?
The analytics are fantastic. Being able to coach on speaking percentages is a huge plus. Tagging team members at specific parts of a call help immensely in-call coaching as a group vs. individual.
What do you dislike about the product?
More-so when first using, having a "bad" call marked up can be intimidating. But after you get used to it, it turns into more positive obviously. It just takes getting used to having your own voice critiqued and replayed.
What problems is the product solving and how is that benefiting you?
It's allowing me to be coached. So many times in a call, you can miss certain trigger words that can push a deal forward due to so many factors like taking notes or keying in on something said before. Hearing again is a huge help to continue to grow your acumen.
Gong enables me to find the holes in my game and do better.
What do you like best about the product?
Transcription capabilities are very accurate and usually work well.
What do you dislike about the product?
Wrong transcriptions sometimes, but will get better as product matures.
What problems is the product solving and how is that benefiting you?
Gong is helping business users to collaborate and learn more from meetings/ calls
new and functional
What do you like best about the product?
I like how it can be useful to so many different team members for different reasons. It helps me stay focused when I work. I like how it does most of the work for me.
What do you dislike about the product?
It can be confusing to understand. it took some time to get a firm grasp on maximing the potential
What problems is the product solving and how is that benefiting you?
communications between various parties - it benefits me because I spend less time in long meetings
Works great for user research
What do you like best about the product?
I love that the timeline is split by speaker and topic of conversation as well as the transcripts that allow me to search by keyword. It saves a lot of time when analysing user interviews!
What do you dislike about the product?
Took me a while to figure out how to share specific snippets of a video. It would be helpful if that was easier. The great thing is that then you can have a link to a snippet that refers to the user insight.
What problems is the product solving and how is that benefiting you?
No more scrubbing through interviews looking for that one quote the user said at one point. I can search and in seconds find what I'm looking for. I'll then copy the quote from the transcript and drop a link to that point in the interview in the summary.
Gong Is An Incredibly Powerful Sales Tool
What do you like best about the product?
Just being able to find and play back recordings of meetings and presentations is huge. But being able to search for keywords and find specific recordings by the company and participants names is fantastic.
What do you dislike about the product?
There is really nothing that I don't like about Gong. It is simple to use and when set up correctly with the systems that integrates with, it provides incredibly valuable sales insights.
What problems is the product solving and how is that benefiting you?
Gong helps me keep on top of my accounts even better than my CRM does.
Surprisingly amazing tool for marketers!
What do you like best about the product?
I love that we're able to get direct customer feedback. We can start using customer feedback in our marketing. For example we can change our tone of voice to speak more directly to customers in their own words. We can also figure out what they like, dislike, or what they might not know about and create educational content based on their conversations. It's a truly underutilized marketing tool.
What do you dislike about the product?
I have really been enjoying my experience with Gong so far! I think that if I had to nit-pick the product, then I would say that it would be awesome to customize the "topics" during each conversation to be more custom to our product. Right now it looks like there are a few default topics like "small talk" or "pricing" but if we could customize that somehow to show when someone is discussing a certain feature that would be incredibly helpful.
What problems is the product solving and how is that benefiting you?
Gong is helping our marketing team learn more about customer needs and wants, as well as what people DON'T know about our product. We're trying to lower the amount of customers that say "I had no idea your product did that" and with Gong we're able to listen to areas upon which we could improve our messaging.
I like the ability to go back & listen & know an exact time mark for a certain topic discussed.
What do you like best about the product?
I like the ability to go back & listen & know an exact time mark for a certain topic discussed.
What do you dislike about the product?
Haven't found anything I don't like yet.
What problems is the product solving and how is that benefiting you?
Not having to listen to an entire conversation to find one thing that was discussed. Being able to have my managers provide corrective criticism
GONG // Best Coaching tool
What do you like best about the product?
Gong has been great for coaching on calls as well as tracking deals in an easier way. The platform is great and it provides valuable insight on coaching points for cold calls, introductory calls, and demos. Useful from SDR level whole way to the CEO
What do you dislike about the product?
I really have no complaints about Gong. The only thing is that sometimes the integrations into salesforce or calendar are not always working the best. The integrations aspect should be made a bit smoother.
What problems is the product solving and how is that benefiting you?
The built-in coaching aspect allows me to really analyze my intro calls and gain a better insight into how I can improve. It allows me to be more productive as I can be more proactive on the deals I am working on as well as quickly make improvements for upcoming introductory calls to make a better impact on the prospect.
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