Gong
Gong.ioExternal reviews
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Perfect for training or review calls
What do you like best about the product?
Able to search for transcript and look for keyword I have said
What do you dislike about the product?
Easier search capabilities for calls. Sometimes is hard to search
What problems is the product solving and how is that benefiting you?
Calls review are huge. Also using it to train new hire is great. We can always look back and see what customer said and wants
Recommendations to others considering the product:
definitely recommend this for any organization.
Great recording tool for Sales
What do you like best about the product?
- Very easy to share calls and demos back with your prosepcts
- I especially like how its categorizes different sections of the call
- I especially like how its categorizes different sections of the call
What do you dislike about the product?
The written transcript is often non-sensical
What problems is the product solving and how is that benefiting you?
The ability to listen back to calls, and use that to be able to take more detailed notes, without having to lose focus on the call
Great tool for growing sales and success teams, makes collaboration seamless!
What do you like best about the product?
Intelligently digitized notes give allow you to benefit from the call without having to attend it in real time
What do you dislike about the product?
If we were able to hide the Gong attendee in the call participant list that would be great.
What problems is the product solving and how is that benefiting you?
Team collaboration is made easy. Schedules don't need to be modified to get the full value out of calls.
Gong 2019 Review
What do you like best about the product?
Being able to listen to my calls all the time and give myself personal feedback.
What do you dislike about the product?
Sometimes gong does not record the full conversation and then it lags out sometimes during conversations.
What problems is the product solving and how is that benefiting you?
Sometimes gong does not record the full conversation and then it lags out sometimes during conversations.
Recommendations to others considering the product:
None/NA
Gong is a game changer for me
What do you like best about the product?
Probably the ability to go back and hear the customer's voice. As I'm trying to listen to someone speak, notes don't always translate accurately.
What do you dislike about the product?
I wish I can control when the gong message, in the beginning, kicks in, it interrupts people most of the time. Make an alert in-app to be able to launch the voice in the users.
What problems is the product solving and how is that benefiting you?
Being able to copy and paste some notes into our CRM. The problem this solves is being able to organize and verify my notes faster to get onto my next task. I have successfully lowered my "filler words". The other issue that I pay attention to is how much I'm talking to the ration they are. It's important I do not talk more than the customer.
Easy to use tool! Highly recommend
What do you like best about the product?
Ease of use and the app is easy to use. Provides good call insights
What do you dislike about the product?
I get too many reminders and emails. Need to adjust my own settings.
What problems is the product solving and how is that benefiting you?
As a leader it lets me listen to my teams calls even if I can’t join
Recommendations to others considering the product:
Highly recommend
A useful and easy to navigate tool.
What do you like best about the product?
Having a searchable manuscript of the call is a great feature. This allows the me as a sales person to focus solely on the conversation rather than having to take notes during the call.
What do you dislike about the product?
The announcement of the recorder while on a call is delayed and generally cuts off the speaker.
What problems is the product solving and how is that benefiting you?
Gong solves a number of issues including:
1. Creating a call library for the sales team to go back and listen to previous calls. As well as for training new hires.
2. Allows for other members of the organization to stay in the loop and up to date on certain accounts.
3. Allows for sales to focus solely on the call as it is being recorded along with creating a searchable manuscript.
1. Creating a call library for the sales team to go back and listen to previous calls. As well as for training new hires.
2. Allows for other members of the organization to stay in the loop and up to date on certain accounts.
3. Allows for sales to focus solely on the call as it is being recorded along with creating a searchable manuscript.
Great Feedback Machine
What do you like best about the product?
Incredible that I don't have to take notes anymore! can just relisten
What do you dislike about the product?
nothing! easy and user friendly. love how it tracks high points of conversation!
What problems is the product solving and how is that benefiting you?
Easier to recap and keep track of my calls with clients. As I have over 200, it can be hard to remember exactly who needs what
Great tool for coaching and follow up!
What do you like best about the product?
Gong is a tool we use religiously for all of our sales calls. It allows us to not only do thorough coaching for new hires and tenured reps, but also allows us to have great follow up as we can list back to phone calls.
What do you dislike about the product?
There are sometimes issues with recordings not working, but Gong support is very fast to resolve.
What problems is the product solving and how is that benefiting you?
Random times it will not record, but Gong has fixed things super quick when we raise these concerns.
Recommendations to others considering the product:
It's a great tool! Would highly recommend.
Gong helps me every day!
What do you like best about the product?
It is so helpful that Gong not only leaves me with a tangible outline after a call - listing follow-ups, contacts, and any other tidbits I missed during the call-but they also give me feedback and insight on how to improve myself as a salesperson.
A large part of my position requires Account Managers to run a call, as well as take detailed notes into the procedures and processes discussed. Gong allows them to be fully present while on the phone pitching to customers and still get a fully detailed transcript of notes.
Gong has also been super helpful for any onboarding and training purposes. I recently was applying for a new position in the office and Gong allowed me to listen to employees that were currently in that role pitch and interact with customers. I felt prepared walking into my interview because of the amount of background and insight that Gong gave me.
A large part of my position requires Account Managers to run a call, as well as take detailed notes into the procedures and processes discussed. Gong allows them to be fully present while on the phone pitching to customers and still get a fully detailed transcript of notes.
Gong has also been super helpful for any onboarding and training purposes. I recently was applying for a new position in the office and Gong allowed me to listen to employees that were currently in that role pitch and interact with customers. I felt prepared walking into my interview because of the amount of background and insight that Gong gave me.
What do you dislike about the product?
I wish I had the ability to cancel an already scheduled call. Sometimes we have customers/brokers cancel or just never join a call. Whenever I try to stop a scheduled Gong call it doesn't let me and then we are left with a blank call recording on the company history.
Gong does a good job of matching transcript words with what is actually said in the call, but there is definitely still room for improvement!
Gong does a good job of matching transcript words with what is actually said in the call, but there is definitely still room for improvement!
What problems is the product solving and how is that benefiting you?
I've vastly improved the flow and dictation of my pitches by listening to Gong. The ability to go back and hear and dissect the way you run calls is beyond helpful.
We have sent call transcripts to customers after calls which allows them to not only feel in the loop, but also provides a sense of transparency into the organization and your partnership.
We have sent call transcripts to customers after calls which allows them to not only feel in the loop, but also provides a sense of transparency into the organization and your partnership.
Recommendations to others considering the product:
Use Gong to listen to yourself! I hate hearing my own voice and really had to get past that barrier, but it has made me a better salesperson and has helped me hone my skills.
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