Gong
Gong.ioExternal reviews
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The Best Way to Record Calls
What do you like best about the product?
I love that my calls go right into Gong and I don't have to do any extra steps. With everything being automated Gong makes my life so much easier.
What do you dislike about the product?
Gong does take a bit long to load after you click on something within the application. Truly not a huge deal just gets annoying sometimes.
What problems is the product solving and how is that benefiting you?
Gong is saving me time. I am able to go back and watch my calls by searching using a keyword. It is so much easier than going back through my call notes to find the call, etc.
Helpful in reviewing meetings
What do you like best about the product?
I love to be able to rewatch meetings or read the transcripts of meetings to get details I may have missed in my notes. I also like the follow-up reminder items, or reminders to ping certain deals that may be at risk. The morning reminders of what meetings are coming up and evening reminders of what to do before you quit for the day are helpful.
What do you dislike about the product?
Some of the feedback doesn't help like when it says to increase my patience but I'm not really sure what that means exactly when sometimes I'm just saying uh huh to tell the customer I'm listening.
What problems is the product solving and how is that benefiting you?
The ability to manage the pipeline by not letting deals go past their prime time of interaction. It's easier to stay on task and see your output for the day and compare it to your team.
A helpful tool
What do you like best about the product?
The ability to break up the calls and search for key words
What do you dislike about the product?
not easy to navigate to find my calls specifically.
What problems is the product solving and how is that benefiting you?
it's allowing my manager to not just listen to my calls, but to understand my tone, the rapport i'm setting with my clients, and making sure i'm hitting key details and expectations with them. (thanks to key words)
Great for pinning meeting outcomes.
What do you like best about the product?
As a BDR what I like best about demos done with Gong is that you can almost instantly get the info you need in just a few short minutes of opening the call.
What do you dislike about the product?
What I like least about gong is that you cant listen in through your home screen.
What problems is the product solving and how is that benefiting you?
What it's solving for me is, being mindful of my time, especially in a quota-based job.
Jocelyn Review
What do you like best about the product?
I like that I can listen to other colleagues ' calls
What do you dislike about the product?
I do not like that sometimes if a call is not long enough it isn't recorded.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to listen to other colleagues calls, I love this, especially in a remote setting, this allows me to listen to calls without being in an office setting.
User friendly, and accessibility!
What do you like best about the product?
The main quality of gong I like as an associate is an accessibility and user-friendliness. In other roles, we did not have access to our calls and our teammates calls. This has been huge for going into a new role so I can review my calls regularly and compare them to similar colleagues. It is a great way to get trained and continue to grow your knowledge base.
What do you dislike about the product?
I do wish that there were more categories and key words that can be selected to organize calls on the platform. I do find it tricky sometimes to get the same content call to listen to, and compare with mine.
What problems is the product solving and how is that benefiting you?
I am not in a supervisor role t have insight regarding this directly, however I find during my training I was much more independent on studying and learning the material for the role.
Great way to constantly be improving your skills and processes!
What do you like best about the product?
I love the request feedback toggle. Every week I pick two or three demos to have my sales leaders review and provide feedback.
What do you dislike about the product?
The "Deals" dashboard is a bit clunky and hard to understand.
What problems is the product solving and how is that benefiting you?
Gong is helping me maximize every opportunity by providing stats, and feedback to help me improve my demonstrations. Particularly in discovery.
Game Changer
What do you like best about the product?
very easy to access recordings and share to others who need it. helps with sales motions
What do you dislike about the product?
faster uploads after completion will help not slow down the sales process and get to others who couldnt make initial call quicker while still top of mind
What problems is the product solving and how is that benefiting you?
Saves time by allowing me to go back and find information that the customer gave me without having to reach out to them
Very efficient
What do you like best about the product?
Very easy to use, looks very user-friend
What do you dislike about the product?
I don't think theres anything I dislike.
What problems is the product solving and how is that benefiting you?
Its making catching up on team meetings so much easier, which is great for me as the company I work for is Australia based, so the meetings are so late I need to catch up on them the next day as opposed to live-watching
Love gong, critical part of an efficient GTM tech stack
What do you like best about the product?
- Auto-transcript
- Auto linking
- AI insights
- Auto linking
- AI insights
What do you dislike about the product?
- There are a lot of features that I don't know how to use
What problems is the product solving and how is that benefiting you?
Helps solve coaching and mentoring
Makes providing coaching much easier and more efficient
Helps tactical sales training
Makes providing coaching much easier and more efficient
Helps tactical sales training
Recommendations to others considering the product:
Highly recommend
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