Gong
Gong.ioExternal reviews
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Verbit Employee Review of Gong.
What do you like best about the product?
Call Recordings, Transcript, ability to notate, breakdown of call into categories, and the ability to SHARE with customers immediately following our Meetings.
What do you dislike about the product?
Time from Meeting End to the Gong Recording being available. The Recording LINK to share with Customers EXPIRES after a certain number of Days.
What problems is the product solving and how is that benefiting you?
Meeting Information Review (If I've missed something/Forgotten something mentioned during fact-finding within a Meeting, I can easily find within either the video or transcript), Meeting Recaps (Ability to Send my Meeting's Recording is ideal for Clients who have been demo'd), and SELF-IMPROVEMENT for Sales Pitch, with the ability to comment on areas I should have pushed more/done something differently.
Recommendations to others considering the product:
Great for Sales Professionals trying to improve their pitch, and for Sales Dept. Heads/Managers to provide more effective, immediate feedback for improvements/things they did well in a much more simplified, centralized way.
Reliable call review
What do you like best about the product?
Searchable calls with transcripts. Highlights with topics.
What do you dislike about the product?
Transcript is off and speakers identities are flipped.
What problems is the product solving and how is that benefiting you?
Developing new business with gong since clients want to hear how a typical sales call goes.
Great service. But not as great as SalesLoft
What do you like best about the product?
Great way to conduct meetings and have all notes recorded. Allows you to focus on listening to the prospect
What do you dislike about the product?
No 1 sided call recording. you dont get alerted when someone doesnt agree to being recorded. So you think you dont need to take notes, the call ends up not being recorded, and then youre stuck with no call notes and no recording from gong.
What problems is the product solving and how is that benefiting you?
Calls are now being recorded eliminating the need for manual notes. you can then share the recording with prospects/clients afterwards.
Gong is great for improving your pitch!
What do you like best about the product?
I like the fact that I can see how much of the conversation was spent with me talking vs the prospect. This has helped me to focus on talking less and asking the right questions to create opportunities to listen more!
What do you dislike about the product?
There is an email for every single call! Sometimes this can clog up your inbox, however, you can always add a filter to divert to a separate folder.
What problems is the product solving and how is that benefiting you?
I have been able to focus on asking more open-ended discovery questions, which has led to more fruitful conversations with prospects, better engagement and ultimately higher conversion.
gong makes it easy to train other members of the team
What do you like best about the product?
I like the ease of use and sharing capabilities with other team members. It makes it simple to train and learn from other employees especially during the onboarding process. I also like that it happens automatically and I don't have to upload anything. I also like that you can comment on calls to provide feedback.
What do you dislike about the product?
I wish it was a little more organized. I am often overwhelmed with the how much information is available.
What problems is the product solving and how is that benefiting you?
It is easy to train new employees as well as leave feedback for them.
Recommendations to others considering the product:
Gong is awesome for training and onboarding new employees.
Gong Review
What do you like best about the product?
As a new sales rep ramping, this gives me a chance to break down what successful reps are doing.
What do you dislike about the product?
I believe the tool is really powerful but without full adoption, it is hard to get the most out of it.
What problems is the product solving and how is that benefiting you?
Ramping up new reps as well as getting feedbacks.
Really easy to use
What do you like best about the product?
Great opportunity for self development without always needing the time from my manager.
What do you dislike about the product?
Not sure how much I trust the best practice
What problems is the product solving and how is that benefiting you?
Can continually improve and focus on key development points as an individual contributor. Easier to ramp new starters through having all calls recorded. Easier to share best practice amongst the team.
Gong is super helpful for analytics and call reviews with my ream
What do you like best about the product?
How easy it is to use trackers to find out how much reps are talking about certain topics or using weak language
What do you dislike about the product?
The transcripts are often incorrect and out of order
What problems is the product solving and how is that benefiting you?
Time management and getting analytics more easily with Gong. Reps are also able to access all of their own data
Great call insights
What do you like best about the product?
Gong is great for remembering the things that usually slip through the cracks. It's helpful to always have a data breakdown to analyze the topics and tone of the calls, and to be able to see how they stack up to the rest of the team.
What do you dislike about the product?
I wish there were a few other individual metrics or further help to implement the feedback Gong gives you on your calls.
What problems is the product solving and how is that benefiting you?
Being able to quickly debrief between teams and colleagues helps us keep things transparent and share quicker feedback.
I was sceptical, but I'm a believer now.
What do you like best about the product?
The way it disects and labels calls. It makes it easier for me to find critical points in a sales call.
What do you dislike about the product?
Integrations are slightly lacking. I dont get every call, just ones through out screen share.
What problems is the product solving and how is that benefiting you?
Documented call feedback
Sharing of quality sales techniques
Feedback
Sharing of quality sales techniques
Feedback
Recommendations to others considering the product:
Ita become a must have for me. I dont think I can operate without it now. I will take it with me to my next organization.
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