Gong
Gong.ioExternal reviews
6,518 reviews
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Always adding great features!
What do you like best about the product?
As a sales rep, Gong has allowed me to track calls in a very specific, detailed way that I can mold into what is most relevant to me to help boost my productivity. I recently needed to find specific types of calls, ,and was able to search keywords to populate lists.
What do you dislike about the product?
The translating is improving, but still has some way to go for accuracy on translating the dialogue.
What problems is the product solving and how is that benefiting you?
Being able to ensure I make my number of calls to be effective, and that my call content/talk ratio, etc are at maximum effectiveness.
Great product for capturing customer interactions and works seamlessly with Salesforce
What do you like best about the product?
Great conversational intelligence tool.
It has dramatically improved our teams selling skills.
Also, it delivers insights to help our team win more deals.
It has dramatically improved our teams selling skills.
Also, it delivers insights to help our team win more deals.
What do you dislike about the product?
-- UI needs improvement
-- Some limitations when connecting to Salesforce data
-- Some limitations when connecting to Salesforce data
What problems is the product solving and how is that benefiting you?
Sales Coaching
Capturing our customer interactions and ties this to Salesforce data to win more deals
Capturing our customer interactions and ties this to Salesforce data to win more deals
Why Gong is a great training tool!!
What do you like best about the product?
It records everything and then highlights the salient words and content that goes on with every call. It's an invaluable resource to help improve our conversations with customers
What do you dislike about the product?
It's a great tool - I use it when I need to and haven't found anything I don't like except the sound of my own voice!
What problems is the product solving and how is that benefiting you?
Problems solved are managing the talk time between me and the customer, confirming that what the customer says he said is really what he said, and also confirming what I said is what the customer heard. It's also a great training tool to learn how to structure a call, when to stay quiet and when to make an important point to closing the sale.
Recommendations to others considering the product:
If you are looking for a way to document all calls, Gong is the solution.
First it’s sour then it’s sweet
What do you like best about the product?
I honestly didn’t want to implement gong. Seemed a little too ‘big brothery’ for me. It only took a few weeks to forget some crucial element in a meeting and go back to the Gong recording. Saved my deal and my quota. That’s when I flipped my opinion. Gong is glorious
What do you dislike about the product?
The message at the beginning of every call.
What problems is the product solving and how is that benefiting you?
I realized I forget key topics in meeting and have gone back to the gong recording on numerous occasions. It’s pretty clutch.
Automated feedback and topic tracking
What do you like best about the product?
Love the ability to tag certain topics that Gong will pick up for me and seeing the stats of who is talking the most.
What do you dislike about the product?
Dislike the transcripts - as they are usually wrong/inaccurate, but I see the potential!
What problems is the product solving and how is that benefiting you?
Learning how to talk less and let the prospect do the talking. Love the ratios that help us see how much we are talking.
Great for feedback!
What do you like best about the product?
I love that I can listen in on current calls as well as send my prospects call recordings which they can share with their teammates who couldn’t attend the call.
What do you dislike about the product?
That a bot has to join the Hangout call.
What problems is the product solving and how is that benefiting you?
I don’t have to take as many notes and be furiously typing because I can rely on Gong to do that for me.
Use of gong
What do you like best about the product?
Helpful to be able to review my call on gong. The breakdown of percentages for each person speaking is helpful to see if i'm allowing some time for the client to speak
What do you dislike about the product?
n/a - the only part is when gong doesn't record my calls (but that's a technical issue, nothing to do with Gong as a product)
What problems is the product solving and how is that benefiting you?
I'm able to utilize Gong to help replace "filler" words
Elevate your game w/Gong
What do you like best about the product?
I like that I can review and share my calls for feedback. It's eye opening how many times I use filler words (um, etc)
What do you dislike about the product?
I think the thing I like least is that it takes time for my calls to upload into the system. It'd be great if it was truly in real time and I could go back and gather info quickly and easily
What problems is the product solving and how is that benefiting you?
Problems solving - getting out of the call rut (saying the same thing every time on calls etc.)
Benefits - faster call times, more concise communication, more meetings booked
Benefits - faster call times, more concise communication, more meetings booked
Recommendations to others considering the product:
Keep an open mind - it's a great learning tool
A Must-have for any Team Looking to Up Your Phone Game!
What do you like best about the product?
The ease of finding and listening to specific calls by team member name or customer name is pretty amazing in itself, but Gong takes it one step further by splitting the talk streams by person, allowing for fast-forward, allowing for listening to one caller only, and also flagging key phrases and topics. Indispensable for those looking to review their team's or their own calls for learning or skills development. If you like, Gong also integrates with Gmail to include email threads along with recorded calls.
What do you dislike about the product?
Gong makes is so easy, it's hard to find much to dislike here.
What problems is the product solving and how is that benefiting you?
Gong has really helped us in two areas. One is in the area of onboarding and ramping new employees. The ability to have a library of recorded calls, along with the screencasts, for new employees to review really reduces the ramp time for new people. Second, Gong really helps with training of our customer-facing folks, allow for asynchronous review and feedback of calls to improve call flow and outcomes.
Gong is the most efficient and easiest to use platform in its field that I have utilized.
What do you like best about the product?
Ability to listen to a recording OR view transcript of calls.
What do you dislike about the product?
Being picky, dislike that voicemails that I leave show as recorded calls.
What problems is the product solving and how is that benefiting you?
The ability to not have to make sure that I take my attention away from my calls in order to focus on detailed notes. I can make sure that I am listening attentively. Also, the ability for calls to be listened to or reviewed by my peers and vice versa allows for opportunities of collaboration and input.
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