Gong
Gong.ioExternal reviews
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Creepy but super useful!
What do you like best about the product?
Being able to easily find any call that I had reducing the amount of time I spend taking notes during the call. This way I can focus on the conversation during the call and not worrying about making sure that I am taking good notes because I know I can quickly and easily find the call to review it. I also am able to pick up on areas of improvement that I wouldn't have been able to in the past, such as seeing how often I use weak language during my sales calls. Gong is also helpful for my managers who can go through and review my calls to give me feedback quickly and easily.
What do you dislike about the product?
The software takes a little bit of time to get used to navigating and understanding all tools you have for this tool. Though the technology is amazing, there are times that the transcription of the calls is incorrect to what is actually said in the conversation. This can be irritating when giving a report of a call to a manager because I must manually go in and check to ensure that everything is correct before I submit it to my manager for review. Overall a fantastic product.
What problems is the product solving and how is that benefiting you?
Being able to focus on the conversation during the call and not having to worry about taking good notes during the call. This allows me to keep calls smooth and natural without stressing that I am going to be able to remember everything important that the prospect told me over the phone. This is a fantASTIC TOOL THAT REALLY CAN INCREASE THE QUALITY OF A SALES PERSON AND INCREASE THEIR SKILLS DRAMATICALLY. My managers love it because they are able to drop in and give me feedback right off the bat on calls that they were not in attendance of.
Recommendations to others considering the product:
USE ALL THE FEATURES!
Best way to self-coach
What do you like best about the product?
Simple to use, but robust feature set. The app is perfect for reviewing calls during my commute
What do you dislike about the product?
The transcriptions aren't 100%, but close enough that you can find the part of the conversation you're looking for without too much trouble.
What problems is the product solving and how is that benefiting you?
Demo's are no longer happening in a black hole. You can't improve on things that you have no record of.
Very intuitive, intelligent way to coach your sales team
What do you like best about the product?
Gong analyzes the conversation initially for you to help get to the key parts of the call quickly.
What do you dislike about the product?
Searching for calls is kind of clunky and the main menus are a little confusing.
What problems is the product solving and how is that benefiting you?
Helping sales reps ask the right open-ended questions that encourage the prospect to speak more and explore their challenges in greater detail.
A very robust tool to monitor Best Practices and find your key contributors
What do you like best about the product?
I love the innovation as of late. The new BEAT tool when fully integrated helps track the sales process in your team and helps with a detailed breakdown of where they went right (and potentially wrong).
The call log is very organized and a good tool to track weekly, monthly, and daily performance to track key indicators.
It also catalogs what your reps are actually saying on the calls, and uses tags such as "Use Case" in order for your to understanding the meat of a call.
The integrations into Salesforce are very easy unlike other tools and the CSM support (shoutout to Michael Llama) has been quick and to the point. He has gotten me the documentation I needed when I need it.
The call log is very organized and a good tool to track weekly, monthly, and daily performance to track key indicators.
It also catalogs what your reps are actually saying on the calls, and uses tags such as "Use Case" in order for your to understanding the meat of a call.
The integrations into Salesforce are very easy unlike other tools and the CSM support (shoutout to Michael Llama) has been quick and to the point. He has gotten me the documentation I needed when I need it.
What do you dislike about the product?
I believe the script option can use a little more work. That can be used to better document coaching in files for HR regarding PIPs etc.
While I like the reporting features as it stands, having more options to chop it would be a welcomed addition.
I may also not know this is possible, but it would be great to integrate those reports on a dashboard in SFDC rather than having to use both tools for a complete Dash experience.
While I like the reporting features as it stands, having more options to chop it would be a welcomed addition.
I may also not know this is possible, but it would be great to integrate those reports on a dashboard in SFDC rather than having to use both tools for a complete Dash experience.
What problems is the product solving and how is that benefiting you?
We are discovering why the best reps are exactly that and able to show those that need improvement how to do it and validate that understanding.
As a small start up, we are always doing more work than what is in our description, and a tool like Gong solves the problem of sitting in on calls to ensure best practices are being implemented according to the Sales leader's calendars, not the other way around.
As a small start up, we are always doing more work than what is in our description, and a tool like Gong solves the problem of sitting in on calls to ensure best practices are being implemented according to the Sales leader's calendars, not the other way around.
Recommendations to others considering the product:
If one of your opportunities is creating more time, a tool like Gong consolidates the phone aspect of training into one piece of software and allows you to coach on your time without the risk of it overwhelming you.
Gong Analytics to highlight partnership success!
What do you like best about the product?
I like Gong to be able to dive into the words section, and surface which calls in Closed Won were influenced by our partners.
What do you dislike about the product?
There's nothing that comes top of mind that I dislike about Gong.
What problems is the product solving and how is that benefiting you?
Considering our team has a start-up partnership program, it's hard to surface the wins we have. Like I mentioned previously, being able to dive into the words section and filter in our partners names within the closed won calls has been beneficial in reporting to upper management. Example: overtime you can see the increase of our partners names in calls (14% - 45%) over the course of 3 months. This proves enablement is working, and what areas we need to continue to enable in.
Verbit Employee Review of Gong.
What do you like best about the product?
Call Recordings, Transcript, ability to notate, breakdown of call into categories, and the ability to SHARE with customers immediately following our Meetings.
What do you dislike about the product?
Time from Meeting End to the Gong Recording being available. The Recording LINK to share with Customers EXPIRES after a certain number of Days.
What problems is the product solving and how is that benefiting you?
Meeting Information Review (If I've missed something/Forgotten something mentioned during fact-finding within a Meeting, I can easily find within either the video or transcript), Meeting Recaps (Ability to Send my Meeting's Recording is ideal for Clients who have been demo'd), and SELF-IMPROVEMENT for Sales Pitch, with the ability to comment on areas I should have pushed more/done something differently.
Recommendations to others considering the product:
Great for Sales Professionals trying to improve their pitch, and for Sales Dept. Heads/Managers to provide more effective, immediate feedback for improvements/things they did well in a much more simplified, centralized way.
Reliable call review
What do you like best about the product?
Searchable calls with transcripts. Highlights with topics.
What do you dislike about the product?
Transcript is off and speakers identities are flipped.
What problems is the product solving and how is that benefiting you?
Developing new business with gong since clients want to hear how a typical sales call goes.
Great service. But not as great as SalesLoft
What do you like best about the product?
Great way to conduct meetings and have all notes recorded. Allows you to focus on listening to the prospect
What do you dislike about the product?
No 1 sided call recording. you dont get alerted when someone doesnt agree to being recorded. So you think you dont need to take notes, the call ends up not being recorded, and then youre stuck with no call notes and no recording from gong.
What problems is the product solving and how is that benefiting you?
Calls are now being recorded eliminating the need for manual notes. you can then share the recording with prospects/clients afterwards.
Gong is great for improving your pitch!
What do you like best about the product?
I like the fact that I can see how much of the conversation was spent with me talking vs the prospect. This has helped me to focus on talking less and asking the right questions to create opportunities to listen more!
What do you dislike about the product?
There is an email for every single call! Sometimes this can clog up your inbox, however, you can always add a filter to divert to a separate folder.
What problems is the product solving and how is that benefiting you?
I have been able to focus on asking more open-ended discovery questions, which has led to more fruitful conversations with prospects, better engagement and ultimately higher conversion.
gong makes it easy to train other members of the team
What do you like best about the product?
I like the ease of use and sharing capabilities with other team members. It makes it simple to train and learn from other employees especially during the onboarding process. I also like that it happens automatically and I don't have to upload anything. I also like that you can comment on calls to provide feedback.
What do you dislike about the product?
I wish it was a little more organized. I am often overwhelmed with the how much information is available.
What problems is the product solving and how is that benefiting you?
It is easy to train new employees as well as leave feedback for them.
Recommendations to others considering the product:
Gong is awesome for training and onboarding new employees.
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