Gong
Gong.ioExternal reviews
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Great SaaS.
What do you like best about the product?
Quality of recordings and ease of use and share
What do you dislike about the product?
I don't really like the transcript feature as it has many mistakes
What problems is the product solving and how is that benefiting you?
Sharing calls with partners.
Listening to demos and improving services
Listening to demos and improving services
Good Product
What do you like best about the product?
I like being able to share Gong with others
What do you dislike about the product?
Having to wait an hour for it to upload to Gong
What problems is the product solving and how is that benefiting you?
Being able to share with others allows us to solve problems as a group
A sales manager's view of Gong
What do you like best about the product?
The ability to shadow all calls around a busy schedule, and the ability to tag moments in a call as points for coaching
What do you dislike about the product?
I do wish the transcripts were a bit more clear, and I would like Gong to pick up when we're running a demo (which includes voice over) and not include that as talking time by our reps. It skews the insights that it gives us.
What problems is the product solving and how is that benefiting you?
The ability to manage a large team while maintaining the coaching requirements by listening into calls. The ability to mine calls by key word to analyze industry trends and what our customers are saying about them.
Overall great services, very useful for training
What do you like best about the product?
ability to go from one speaker to the next, see topics of discussion through the call
What do you dislike about the product?
The transcribing tool is not very good..
What problems is the product solving and how is that benefiting you?
Training, watching myself, my gestures, my ability to interact with conversees, etc.
Recommendations to others considering the product:
Extremely useful for sales training and for call recap and follow up - makes it easier to concentrate on calls and relisten after
I really love Gong and using it to get call feedback from my team
What do you like best about the product?
I like how I can tag my manager and coworkers to receive more feedback on specific parts of the call. I also really like that Gong transcribes my call. I like that you can see who is talking at what times and who is talking the most. I also like how Gong sends you an email reminding you of the action items that were mentioned on the call so you don't forget something that you said you would do. I also like how Gong uses machine learning to pick up on trends in the call. Gong has been great for internal reporting purposes.
What do you dislike about the product?
I wish I could export the call to an audio file. I don't like how the sharing link expires. I know you can extend this but I feel like it should never expire for other people in the company. I also wish it was less money. My company is decently large and is having trouble finding the budget for our entire sales and services teams.
What problems is the product solving and how is that benefiting you?
A lot of reporting in terms of common calls or topics covered. It has also made me away of my crutch words and how to organize my calls better. It has also allowed me to stop taking as many notes because I know that Gong is recording what my next steps are
Recommendations to others considering the product:
If your team actively reviews calls and wants to improve success efficiency Gong is right for you!
Great tool for quickly finding key themes in our sales pipeline
What do you like best about the product?
Search & filtering on recorded sales calls
What do you dislike about the product?
Hard to fully dial in custom filters to get results we need.
What problems is the product solving and how is that benefiting you?
We need more visibility into trends within our pipeline, so we use Gong to record our sales calls & our product marketing team reviews those calls each week. We consolidate trends & present them to the field & leadership teams.
Lots of benefits - being more in touch with prospect needs, hearing unfiltered "what I want to achieve" statements, checking to see if messaging is resonating, knowing what product features we should put in our roadmap.
Lots of benefits - being more in touch with prospect needs, hearing unfiltered "what I want to achieve" statements, checking to see if messaging is resonating, knowing what product features we should put in our roadmap.
Recommendations to others considering the product:
Lean on their Customer Success team, they have lots of great ideas.
Wonderful collaborative experience
What do you like best about the product?
Great learning tool to see how colleagues from the product's value proposition
What do you dislike about the product?
Nothing...The platform is a great collaborative and documentation tool
What problems is the product solving and how is that benefiting you?
Working through pairing Gong calls to SalesForce opp records
Very informative, easy to navigate and pull the necessary learning tools from Gong when needed!
What do you like best about the product?
The statistics tool is very helpful for quick summaries of individual calls, as well as overcall summary stats!
What do you dislike about the product?
I got everything out of Gong that I personally needed in order to benefit from all of the tools given
What problems is the product solving and how is that benefiting you?
Gong helps me go back and review major points that I may have missed on the call because of focusing on holding the conversations, asking the necessary questions, etc. It also has allowed me to learn better ways to objection handles when I had missed certain opportunities to do so on calls.
I am a big fan of Gong!
What do you like best about the product?
That I have the ability to always go back and listen to past calls. It helps me out a lot since by the time i put my notes in at the end of the day, i dont always remember every part of the call.
What do you dislike about the product?
That is signs out way to often. I am constantly needing to resign in and it does not remember on the computer.
What problems is the product solving and how is that benefiting you?
keeping track of my calls and activity with a vendor
Recommendations to others considering the product:
its a great tool and very user friendly.
Gong makes value prop pitch much more concise and to the point
What do you like best about the product?
Being able to review sales calls I have has been super helpful. It's also great to have the ability to listen to calls from other partners in my organization.
What do you dislike about the product?
Seeing myself fumble over a sales pitch.
What problems is the product solving and how is that benefiting you?
Making my sales pitch more clear and to the point. I realized that I can cut out a lot of the fluff I sometimes fall into presenting.
Recommendations to others considering the product:
Gong is a great user-friendly asset your team should be using to improve your sales process.
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