Gong
Gong.ioExternal reviews
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Gong Review
What do you like best about the product?
As a new sales rep ramping, this gives me a chance to break down what successful reps are doing.
What do you dislike about the product?
I believe the tool is really powerful but without full adoption, it is hard to get the most out of it.
What problems is the product solving and how is that benefiting you?
Ramping up new reps as well as getting feedbacks.
Really easy to use
What do you like best about the product?
Great opportunity for self development without always needing the time from my manager.
What do you dislike about the product?
Not sure how much I trust the best practice
What problems is the product solving and how is that benefiting you?
Can continually improve and focus on key development points as an individual contributor. Easier to ramp new starters through having all calls recorded. Easier to share best practice amongst the team.
Gong is super helpful for analytics and call reviews with my ream
What do you like best about the product?
How easy it is to use trackers to find out how much reps are talking about certain topics or using weak language
What do you dislike about the product?
The transcripts are often incorrect and out of order
What problems is the product solving and how is that benefiting you?
Time management and getting analytics more easily with Gong. Reps are also able to access all of their own data
Great call insights
What do you like best about the product?
Gong is great for remembering the things that usually slip through the cracks. It's helpful to always have a data breakdown to analyze the topics and tone of the calls, and to be able to see how they stack up to the rest of the team.
What do you dislike about the product?
I wish there were a few other individual metrics or further help to implement the feedback Gong gives you on your calls.
What problems is the product solving and how is that benefiting you?
Being able to quickly debrief between teams and colleagues helps us keep things transparent and share quicker feedback.
I was sceptical, but I'm a believer now.
What do you like best about the product?
The way it disects and labels calls. It makes it easier for me to find critical points in a sales call.
What do you dislike about the product?
Integrations are slightly lacking. I dont get every call, just ones through out screen share.
What problems is the product solving and how is that benefiting you?
Documented call feedback
Sharing of quality sales techniques
Feedback
Sharing of quality sales techniques
Feedback
Recommendations to others considering the product:
Ita become a must have for me. I dont think I can operate without it now. I will take it with me to my next organization.
Useful training tool!
What do you like best about the product?
I love that you can search by key word and caller. This makes finding specific helpful calls super easy. The calls are also organized by caller so it's easy to find when you are speaking or the person on the other line. The organization is pretty easy to follow, espeically in the listening screen.
What do you dislike about the product?
The only part that doesn't work great is when it tries to categorize your talking points. For example, it would think we were talking about discovery, but it was actually about timing. The other things that doesn't work great is the search. Sometimes it would not bring up a call or company or person that I was searching for, but if I searched it another way I could find it. I wish the search was more intuitive in this way.
What problems is the product solving and how is that benefiting you?
I can go back and listen to my own calls and also my peers which helps me improve my skills tremendously. I am able to hear mistakes ive made and pinpoint exactly how and where i need to improve my talking points.
Recommendations to others considering the product:
If you're looking for a training tool when talking on phones, definitely take a look at Gong!
Win deals by re-listenting to calls in a smart way
What do you like best about the product?
Not only I can re-listen to my calls, but also I can gain insights, go back to crucial moments with tags and read transcript. Very useful is the latest Salesforce integration so I can track my deals within Gong.
What do you dislike about the product?
Transcripts could be improved, however I am pleased with the frequency of the updates
What problems is the product solving and how is that benefiting you?
Ensure I do not miss any crucial bits of information discuss with my customers
gongliness
What do you like best about the product?
How you can search for topics and keywords in the recording. it tracks everything on the call. and ca search and time how much you spend on each topics. its a crazy cool feature and really helps salespeople dive into their sales process
What do you dislike about the product?
how long it takes to download the recording
What problems is the product solving and how is that benefiting you?
my pros and cons, strengths and weaknesses. It lets me hone in on where to focus at and how long to pause for.
Recommendations to others considering the product:
use it and love it
Powerful sales meet insights - easy to use.
What do you like best about the product?
Ease of use
Analytics and reporting
Support and training
Analytics and reporting
Support and training
What do you dislike about the product?
Wish for more automation and ease of setup - some features require a lot of staff time to harvest value
What problems is the product solving and how is that benefiting you?
Sales calls insights. Handle objections. Best practices. Worst practices.
Recommendations to others considering the product:
Consider set up requirements carefully and get Gong's help in the early stages.
Gong is extremely helpful!
What do you like best about the product?
I love how with Gong, I can now go back into calls with prospects and be able to dissect crucial information that I may have missed. It is also super helpful improving your own skills when it comes to discovery calls.
What do you dislike about the product?
No real downsides! Everything Gong provides is useful in some way.
What problems is the product solving and how is that benefiting you?
This seems like a repetitive question. Refer to "What do you like best" section.
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