Gong
Gong.ioExternal reviews
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Great Platform To Review & Improve On Calls
What do you like best about the product?
I really enjoy that Gong give you a complete review of your call. You are able to see what percentage each person spoke throughout the call, what words you used the most and any follow up you mentioned on the call. It's a great way to ensure you stay on task and have a clear follow up after the call.
What do you dislike about the product?
I can't think of anything I do not like!
What problems is the product solving and how is that benefiting you?
We are able to look back on calls and provide feedback and coaching to our sales team more easily. We also have a full report on the call and a way to easily access any previous call history. It is also nice to get a log of all previous gong calls the morning of a call.
I have used Gong as an SDR and an AE at Aircall.
What do you like best about the product?
All of my calls through Aircall and demos through Zoom push over to Gong automatically- this makes it really easy to review my own calls and to get feedback from my managers.
What do you dislike about the product?
Overall, it is a very intuitive and easy to use system! No major dislikes
What problems is the product solving and how is that benefiting you?
I can more effectively analyze my calls to get better quicker and to better manager my pipeline.
Easy to use call recorder and transcriber
What do you like best about the product?
It's easy! I don't have to do anything outside of my normal workflow to have my calls recorded and transcribed. It's also very simple and straightforward to share recorded calls both with customers external to my organization, and with internal folks who need to be in the know.
What do you dislike about the product?
The transcriptions are sometimes off. I did have issues with the recorder automatically joining some meetings, but I think that was due to an admin error on our side.
What problems is the product solving and how is that benefiting you?
I am not in sales, so I don't use the coaching features, but it is a great tool for recording and distributing implementation calls to customers. I also use it as a method to share calls with internal team members for training purposes.
Recommendations to others considering the product:
If you're planning on using the transcription feature, make sure to test it out with multiple people for accuracy. Sometimes it has issues with accents.
Incredible Software
What do you like best about the product?
Gong is a great tool to improve meeting efficiency and visibility for leadership.
What do you dislike about the product?
Transcription isn't always 100% accurate.
What problems is the product solving and how is that benefiting you?
We are capturing all action items discussed in our meetings without having to spend time listening to the entire recording.
Best Call Recording and action item software out there
What do you like best about the product?
I like that it calls out the action items after every call.
What do you dislike about the product?
When you move a meeting inside of google, gong doesn't recognize that the meeting moved and doesn't know to join the call.
What problems is the product solving and how is that benefiting you?
We are using gong for training, recording our remote individuals, seeing all interactions at an account level.
Recommendations to others considering the product:
It's been very beneficial to our organization when positive or negative feedback is given we can share that with the rest of the company.
Good and easy to navigate
What do you like best about the product?
the ability to take clips of calls etc and share them with my team/manager
What do you dislike about the product?
not much - like it. Overall is it is good
What problems is the product solving and how is that benefiting you?
Recap of the calls I need to fill in some of the things that I might have missed
Recommendations to others considering the product:
Like the ability to do a deep dive after the fact on clients and review my notes for accuracy. The system is easy to navigate and very simple to find what you need.
It's there when you need it.
What do you like best about the product?
Sharing Demos with prospects is a great way to catch those up who missed out. After each call I select the demo portion of the call - send the link directly to the prospects email - then I tell them to watch at 2x speed.
What do you dislike about the product?
I haven't been able to extract actionable insights from the analytics. The "patience" metric seems to be fairly accurate but the other parameters arent explained well to me. Having some quick info on how each metric is calculated would be beneficial
What problems is the product solving and how is that benefiting you?
While prepping for my next call, all I need is a quick search for keywords to zoom in on part of the conversation. Listening to things again always give deeper insights!
Recommendations to others considering the product:
It's been more/less an robust library that's easy to use when performing training, call prep, sharing content with the team. I question the "intelligence" part that is marketed extensively on their website.
Gong is a great tool for those working to refine their practice
What do you like best about the product?
The basic function of it is great but the usability makes it awesome. Searching your company's entire call bank for key terms to learn from peers...awesome
What do you dislike about the product?
I've heard of some features but haven't been able to find them. Maybe the UI could be a bit more intuitive.
What problems is the product solving and how is that benefiting you?
I like paying attention to my talk ratio
Amazing for training
What do you like best about the product?
Ability to highlight good and bad parts of a call as well as talk track
What do you dislike about the product?
Sometimes assigns the wrong contact to a call
What problems is the product solving and how is that benefiting you?
Where to improve talk track. No problems
Recommendations to others considering the product:
Definitely worth using for training purposes and teaching
very useful
What do you like best about the product?
the ease of finding calls and being able to navigate
What do you dislike about the product?
the struggle when going through specific person calls on seperating the calls
What problems is the product solving and how is that benefiting you?
the problem I solved was the ability to easier talk to people. and the benefits are the things I learned from people.
Recommendations to others considering the product:
I would definently talk to them and understand why youre using it
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