Gong
Gong.ioExternal reviews
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Account executive
What do you like best about the product?
recording, talk time recomendations, how it breaks down the call
What do you dislike about the product?
the voice to text transcript isnt great, recording warning
What problems is the product solving and how is that benefiting you?
I talk too much like every other sales person.
Gong Review
What do you like best about the product?
The ease of using the platform. I really like how Gong automatically records sales meetings and it's easy to go back to review notes. It's also great for collaborating the team members.
What do you dislike about the product?
The search functionality is messy sometimes. It's hard to find certain calls and the organization could be slightly improved.
What problems is the product solving and how is that benefiting you?
Using Gong for sales coaching and advancing new business sales through the process. There are many deals that take months of work, with dozens of meetings and multiple stakeholders where it's easy to forget certain conversations. It's very beneficial to go back to initial calls with prospects and use that information to close deals later in the process.
Recommendations to others considering the product:
Obviously the set up and integration is key from the beginning to ensure ease of use inside the organization. Making it easy for sales reps and managers to utilize this is very important for adoption and continued use. The team has to commit to utilizing this for every call. I would also recommend a method to the madness when it comes to organizing all the calls. With sales teams of 50 or more, the Gong library will quickly get overloaded with all calls so utilizing all the search tools and organization is very important.
Really awesome for customer support
What do you like best about the product?
I enjoy the fact Gong notifies you when the last member has joined (this meeting is being recorded by Gong). I also really enjoy the transcripts
What do you dislike about the product?
As much as I enjoy the transcripts, some of the AI functions of catching words is a little off. If you need to pull a quote - and it did not capture correctly - there is more work to do still.
What problems is the product solving and how is that benefiting you?
Being able to review calls if I was unable to fully capture notes. Share meetings with coworkers. Access meetings whenever in the event data needs to be pulled
good tool for any client facing roles
What do you like best about the product?
the ability to play back calls at faster speeds and jump to next caller
What do you dislike about the product?
transcript is often off, analysis isn't that useful because it seems to be off sometimes as well. Sometimes Gong can't differentiate caller and my voice.
What problems is the product solving and how is that benefiting you?
best used to take notes after a call and get feedback on it
Great SaaS.
What do you like best about the product?
Quality of recordings and ease of use and share
What do you dislike about the product?
I don't really like the transcript feature as it has many mistakes
What problems is the product solving and how is that benefiting you?
Sharing calls with partners.
Listening to demos and improving services
Listening to demos and improving services
Good Product
What do you like best about the product?
I like being able to share Gong with others
What do you dislike about the product?
Having to wait an hour for it to upload to Gong
What problems is the product solving and how is that benefiting you?
Being able to share with others allows us to solve problems as a group
A sales manager's view of Gong
What do you like best about the product?
The ability to shadow all calls around a busy schedule, and the ability to tag moments in a call as points for coaching
What do you dislike about the product?
I do wish the transcripts were a bit more clear, and I would like Gong to pick up when we're running a demo (which includes voice over) and not include that as talking time by our reps. It skews the insights that it gives us.
What problems is the product solving and how is that benefiting you?
The ability to manage a large team while maintaining the coaching requirements by listening into calls. The ability to mine calls by key word to analyze industry trends and what our customers are saying about them.
Overall great services, very useful for training
What do you like best about the product?
ability to go from one speaker to the next, see topics of discussion through the call
What do you dislike about the product?
The transcribing tool is not very good..
What problems is the product solving and how is that benefiting you?
Training, watching myself, my gestures, my ability to interact with conversees, etc.
Recommendations to others considering the product:
Extremely useful for sales training and for call recap and follow up - makes it easier to concentrate on calls and relisten after
I really love Gong and using it to get call feedback from my team
What do you like best about the product?
I like how I can tag my manager and coworkers to receive more feedback on specific parts of the call. I also really like that Gong transcribes my call. I like that you can see who is talking at what times and who is talking the most. I also like how Gong sends you an email reminding you of the action items that were mentioned on the call so you don't forget something that you said you would do. I also like how Gong uses machine learning to pick up on trends in the call. Gong has been great for internal reporting purposes.
What do you dislike about the product?
I wish I could export the call to an audio file. I don't like how the sharing link expires. I know you can extend this but I feel like it should never expire for other people in the company. I also wish it was less money. My company is decently large and is having trouble finding the budget for our entire sales and services teams.
What problems is the product solving and how is that benefiting you?
A lot of reporting in terms of common calls or topics covered. It has also made me away of my crutch words and how to organize my calls better. It has also allowed me to stop taking as many notes because I know that Gong is recording what my next steps are
Recommendations to others considering the product:
If your team actively reviews calls and wants to improve success efficiency Gong is right for you!
Great tool for quickly finding key themes in our sales pipeline
What do you like best about the product?
Search & filtering on recorded sales calls
What do you dislike about the product?
Hard to fully dial in custom filters to get results we need.
What problems is the product solving and how is that benefiting you?
We need more visibility into trends within our pipeline, so we use Gong to record our sales calls & our product marketing team reviews those calls each week. We consolidate trends & present them to the field & leadership teams.
Lots of benefits - being more in touch with prospect needs, hearing unfiltered "what I want to achieve" statements, checking to see if messaging is resonating, knowing what product features we should put in our roadmap.
Lots of benefits - being more in touch with prospect needs, hearing unfiltered "what I want to achieve" statements, checking to see if messaging is resonating, knowing what product features we should put in our roadmap.
Recommendations to others considering the product:
Lean on their Customer Success team, they have lots of great ideas.
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