Gong
Gong.ioExternal reviews
6,454 reviews
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Great sales tool
What do you like best about the product?
I like how easy it is to refer back to your calls in case you forgot a point or something that you said. It is also a great onboarding tool because its so simple to listen to colleagues calls and take notes on best practices.
What do you dislike about the product?
I wish you can download the calls into an audio file without it expiring.
What problems is the product solving and how is that benefiting you?
I am in sales and i am able to hold my self accountable by being able to hear calls and give my self feedback and tips to tweak my approach.
The easiest, most completed solution
What do you like best about the product?
Easy integration with SFDC, Salesloft, Zoom.
What do you dislike about the product?
Monitor to make sure all calls are export into SFDC.
What problems is the product solving and how is that benefiting you?
All call recordings and transcripts are available for review, by reps and accounts
Recommendations to others considering the product:
The most completed solutions for all call recordings and transcript
AE
What do you like best about the product?
Mobile app to improve my ramp & transcripts make it easy to get better and follow up. I also like the analytics to help me understand what to focus on during the next call.
What do you dislike about the product?
the branding could make gong positioned as more professional in the market.
What problems is the product solving and how is that benefiting you?
helped me ramp faster and not have to sit in on demos. Also helps me follow up with the prospects words to show my attention to detail and devotion.
Recommendations to others considering the product:
Great for a growing sales org to scale and streamline processes around onboarding
It works smoothly
What do you like best about the product?
I like all the features it has like skipping to the next speaker, the transcript it provides and how clear the calls come through. Gong is a really helpful tool when trying to improve your skills in the workplace.
What do you dislike about the product?
Not much to dislike about it. It works flawlessly for me and my needs for work.
What problems is the product solving and how is that benefiting you?
I became a seller and Gong helps me go over calls to learn more about the role I am currently in. I can improve my skills as a seller by listening to others on their calls and Gong is a great way to do that.
Organized and Effective.
What do you like best about the product?
I like being able to track the discussion topics throughout the call. It allows you to only focus on the things that you want to.
What do you dislike about the product?
I have found that sometimes gong will not record my calls, especially some of the important ones.
What problems is the product solving and how is that benefiting you?
I'm able to clearly and effectively break down calls and note some things that I might've missed in real time.
Solid tool that will help train and develop others and yourself
What do you like best about the product?
The ability to analyze your call and easily skip to the best parts
I like the UI, it is easy to use.
Support is helpful
I like the UI, it is easy to use.
Support is helpful
What do you dislike about the product?
Some times the data doesn't feed in quick enough and you can't analyze the call until the next day.
Work on transcribing the calls quicker and the tool will be perfect
Work on transcribing the calls quicker and the tool will be perfect
What problems is the product solving and how is that benefiting you?
great for training and hearing yourself and improving how you speak on the phone
Recommendations to others considering the product:
This tool will help yourself and others in your organization get clarity and visibility into their teams performance on th phone. Without having to be in the room listening to them you can go on Gong and listen to their calls and skip to the best parts.
Huge asset and super valuable!
What do you like best about the product?
Simply having access to all my calls being recorded into Gong is one thing. But the analytics that are also provided in order to improve talk-tracks, habits and more are invaluable!
What do you dislike about the product?
At the moment, nothing that I can consider to be monumental.
What problems is the product solving and how is that benefiting you?
Ability to review calls and go back to what the prospect might have said that helps me to speak more clearly to their problems.
very easy to use and a great tool for reviewing calls. Great way to improve your own sales skills
What do you like best about the product?
reviewing calls and going back to listen to missed information. i like that the conversation is color coded so you can go directly to important things you want to review. It is very good at identify who is speaking in conversations and when key words come up.
What do you dislike about the product?
sometimes calls don't show up or there or there is a delay. sometimes hard to find certain calls. I feel like we also get too many marketing emails from gong.
What problems is the product solving and how is that benefiting you?
improve sales skills by analyzing my own calls as well as others. good to go back and find missed information. It has helped me become a better salesman but analyzing my mistakes or flaws and also by listening to other sales people it has helped me pick up some useful tips .
Recommendations to others considering the product:
play around with it and learn as you go
Great training tool!
What do you like best about the product?
Having calls and videos recorded for demonstration purposes has been absolutely instrumental in my development as an account executive. Hearing feedback from a peer is one thing, but listening to yourself and critiquing yourself has provided as much or more value than any feedback I've ever had!
What do you dislike about the product?
Sometimes the videos don't get recorded for some reason. The interface can be confusing at first, but after a few uses I got the hang of it.
What problems is the product solving and how is that benefiting you?
First hand evaluation of myself. I know what I'm supposed to say, however things don't always work out how I want them during the call so it's beneficial for me to reflect back and see what opportunities I may have missed.
The feedback feature is great also, because peers can send you feedback and it is timed with the conversation itself so you know exactly what they are talking about
The feedback feature is great also, because peers can send you feedback and it is timed with the conversation itself so you know exactly what they are talking about
Recommendations to others considering the product:
If you use it, it will help!
Increased Production
What do you like best about the product?
The ability to identify key discussion points in a conversation.
What do you dislike about the product?
The time it takes for the Gong calls to sync over so I can send them to AE's.
What problems is the product solving and how is that benefiting you?
Talk tracks, it's easy to review and see what works.
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