Gong
Gong.ioExternal reviews
6,518 reviews
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It's there when you need it.
What do you like best about the product?
Sharing Demos with prospects is a great way to catch those up who missed out. After each call I select the demo portion of the call - send the link directly to the prospects email - then I tell them to watch at 2x speed.
What do you dislike about the product?
I haven't been able to extract actionable insights from the analytics. The "patience" metric seems to be fairly accurate but the other parameters arent explained well to me. Having some quick info on how each metric is calculated would be beneficial
What problems is the product solving and how is that benefiting you?
While prepping for my next call, all I need is a quick search for keywords to zoom in on part of the conversation. Listening to things again always give deeper insights!
Recommendations to others considering the product:
It's been more/less an robust library that's easy to use when performing training, call prep, sharing content with the team. I question the "intelligence" part that is marketed extensively on their website.
Gong is a great tool for those working to refine their practice
What do you like best about the product?
The basic function of it is great but the usability makes it awesome. Searching your company's entire call bank for key terms to learn from peers...awesome
What do you dislike about the product?
I've heard of some features but haven't been able to find them. Maybe the UI could be a bit more intuitive.
What problems is the product solving and how is that benefiting you?
I like paying attention to my talk ratio
Amazing for training
What do you like best about the product?
Ability to highlight good and bad parts of a call as well as talk track
What do you dislike about the product?
Sometimes assigns the wrong contact to a call
What problems is the product solving and how is that benefiting you?
Where to improve talk track. No problems
Recommendations to others considering the product:
Definitely worth using for training purposes and teaching
very useful
What do you like best about the product?
the ease of finding calls and being able to navigate
What do you dislike about the product?
the struggle when going through specific person calls on seperating the calls
What problems is the product solving and how is that benefiting you?
the problem I solved was the ability to easier talk to people. and the benefits are the things I learned from people.
Recommendations to others considering the product:
I would definently talk to them and understand why youre using it
Great sales tool
What do you like best about the product?
I like how easy it is to refer back to your calls in case you forgot a point or something that you said. It is also a great onboarding tool because its so simple to listen to colleagues calls and take notes on best practices.
What do you dislike about the product?
I wish you can download the calls into an audio file without it expiring.
What problems is the product solving and how is that benefiting you?
I am in sales and i am able to hold my self accountable by being able to hear calls and give my self feedback and tips to tweak my approach.
The easiest, most completed solution
What do you like best about the product?
Easy integration with SFDC, Salesloft, Zoom.
What do you dislike about the product?
Monitor to make sure all calls are export into SFDC.
What problems is the product solving and how is that benefiting you?
All call recordings and transcripts are available for review, by reps and accounts
Recommendations to others considering the product:
The most completed solutions for all call recordings and transcript
AE
What do you like best about the product?
Mobile app to improve my ramp & transcripts make it easy to get better and follow up. I also like the analytics to help me understand what to focus on during the next call.
What do you dislike about the product?
the branding could make gong positioned as more professional in the market.
What problems is the product solving and how is that benefiting you?
helped me ramp faster and not have to sit in on demos. Also helps me follow up with the prospects words to show my attention to detail and devotion.
Recommendations to others considering the product:
Great for a growing sales org to scale and streamline processes around onboarding
It works smoothly
What do you like best about the product?
I like all the features it has like skipping to the next speaker, the transcript it provides and how clear the calls come through. Gong is a really helpful tool when trying to improve your skills in the workplace.
What do you dislike about the product?
Not much to dislike about it. It works flawlessly for me and my needs for work.
What problems is the product solving and how is that benefiting you?
I became a seller and Gong helps me go over calls to learn more about the role I am currently in. I can improve my skills as a seller by listening to others on their calls and Gong is a great way to do that.
Organized and Effective.
What do you like best about the product?
I like being able to track the discussion topics throughout the call. It allows you to only focus on the things that you want to.
What do you dislike about the product?
I have found that sometimes gong will not record my calls, especially some of the important ones.
What problems is the product solving and how is that benefiting you?
I'm able to clearly and effectively break down calls and note some things that I might've missed in real time.
Solid tool that will help train and develop others and yourself
What do you like best about the product?
The ability to analyze your call and easily skip to the best parts
I like the UI, it is easy to use.
Support is helpful
I like the UI, it is easy to use.
Support is helpful
What do you dislike about the product?
Some times the data doesn't feed in quick enough and you can't analyze the call until the next day.
Work on transcribing the calls quicker and the tool will be perfect
Work on transcribing the calls quicker and the tool will be perfect
What problems is the product solving and how is that benefiting you?
great for training and hearing yourself and improving how you speak on the phone
Recommendations to others considering the product:
This tool will help yourself and others in your organization get clarity and visibility into their teams performance on th phone. Without having to be in the room listening to them you can go on Gong and listen to their calls and skip to the best parts.
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