Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effective resource for enhancing sales and customer success.
What do you like best about the product?
Gong is a fantastic tool for reviewing meetings, keeping track of action items, and enhancing coaching sessions. With its analytics, it provides valuable insights that help teams identify areas for growth and replicate what works well.
What do you dislike about the product?
1. I've noticed that recorded calls are sometimes available a bit later than expected, which can make it tricky to review and analyze conversations in a timely manner.
2. While Gong provides some great AI-driven insights, I would really love to have more flexibility in filtering and customizing the data analytics to better fit our needs.
2. While Gong provides some great AI-driven insights, I would really love to have more flexibility in filtering and customizing the data analytics to better fit our needs.
What problems is the product solving and how is that benefiting you?
1. Challenge: It's tough to keep up with analyzing customer calls and meetings.
Solution: Gong steps in to capture, transcribe, and analyze those calls for you, giving managers fantastic insights into what works well and where there's room for growth. This makes coaching and strategic planning a breeze!
2. Challenge: Writing manual notes often leads to missing out on important insights.
Solution: With Gong, conversations are automatically recorded and summarized, letting representatives focus on building relationships instead of jotting down notes.
3. Challenge: Training and mentoring representatives can be challenging.
Solution: Gong's smart AI identifies skill gaps, which helps managers offer coaching that's backed by solid data.
Solution: Gong steps in to capture, transcribe, and analyze those calls for you, giving managers fantastic insights into what works well and where there's room for growth. This makes coaching and strategic planning a breeze!
2. Challenge: Writing manual notes often leads to missing out on important insights.
Solution: With Gong, conversations are automatically recorded and summarized, letting representatives focus on building relationships instead of jotting down notes.
3. Challenge: Training and mentoring representatives can be challenging.
Solution: Gong's smart AI identifies skill gaps, which helps managers offer coaching that's backed by solid data.
Helpful Resource For Managing Meeting Follow-ups
What do you like best about the product?
The best thing about Gong is:
* Ease of use - I use the highlights and call info tabs after every call.
* Key points and next steps are clearly defined.
* Ability to share a portion of a call.
* The search functionality.
* AI resources.
* Ease of use - I use the highlights and call info tabs after every call.
* Key points and next steps are clearly defined.
* Ability to share a portion of a call.
* The search functionality.
* AI resources.
What do you dislike about the product?
As with any technology, it sometimes gets it wrong. It is essential to review all highlights, key points, and next steps before sharing them because some items are incorrectly transcribed into the summary.
What problems is the product solving and how is that benefiting you?
As a member of customer success, I can listen to previous recordings to find out information about newly contracted customers.
Love Gong!
What do you like best about the product?
Its hard to say what I like best about Gong.
The call recording to go back and quickly see my calls and fast forward is great. I can grab snippets and sent it to our prospects. Lastly the feedback and coaching on Gong is the best I've seen.
The call recording to go back and quickly see my calls and fast forward is great. I can grab snippets and sent it to our prospects. Lastly the feedback and coaching on Gong is the best I've seen.
What do you dislike about the product?
The follow up email templates aren't great. I've used ChatGPT and gave it more directon for better follow up email automations. Other than that I really love using Gong and happy my org has implemented it. Used it for 3 years now couldn't imagine not using Gong.
What problems is the product solving and how is that benefiting you?
Call quality notes, pipeline progression and deal flow.
Clarity in forecasting and deal management
What do you like best about the product?
Gong simplifies all pertinant information into one location while providing AI interrogation of meetings and data. The processes by which Gong is created enables users to be more efficient with time while elevating the professionalism with customers. The software was incredibly easy to implement and integrates with SalesForce.
What do you dislike about the product?
Gong is less intuitive to navigate. Though it has great information, the layout can be a bit confusing. Frequently used for reviewing ongoing meetings and creating defined next steps.
What problems is the product solving and how is that benefiting you?
Gong helps in time efficiency and clarity of deal management.
Love Gong - From a Sales Manager
What do you like best about the product?
A few things that Gong really helps me with:
#1 - It helps me review call notes and share internally with my team for any assistance that might be needed
#2- Ease of use, it just becomes part of my day to day
#3- Reporting and Analytics are fantastic to review with my team
#1 - It helps me review call notes and share internally with my team for any assistance that might be needed
#2- Ease of use, it just becomes part of my day to day
#3- Reporting and Analytics are fantastic to review with my team
What do you dislike about the product?
It could feel like you are micromanging reps using tools like Gong but I look at it as a worthwhile tool and investment.
What problems is the product solving and how is that benefiting you?
It's mostly for call notes and to review teams activity. This allows myself as a sales manager to be present but not on every single call a rep has. It's importnt for me to grab notes to give advice when needed. It does help with forecasting and over opertional intelligence.
The Sales Call Analysis king
What do you like best about the product?
You can analyze your sales calls in great detail. Switch from focusing on the prospect to focusing on yourself to ensure a smooth analysis.
What do you dislike about the product?
Not much to be honest, I am overall happy with its service.
What problems is the product solving and how is that benefiting you?
Helping my sales team improve their sales skills by conducting call reviews.
Best call AI tool on the market
What do you like best about the product?
It is so instrumental not only in the ramping process as a new sales rep anywhere you go, but it's so impactful to not worry about having to take notes during the call b/c you know Gong has your bac k with the recording to go back and listen to and use the AI tool on the backend to summarize the meeting.
What do you dislike about the product?
I can't think of anything that I would say I dislike about Gong
What problems is the product solving and how is that benefiting you?
The most important problem Gong solves for me is two-fold. 1 - super helpful in the ramping process to hear actual conversations with customers. 2 - alleviating the need to take notes during a call so that I can focus on the conversation.
Such a cool platform!
What do you like best about the product?
How i can ask it anything and it usually goves me a pretty acurate answer!
What do you dislike about the product?
when im in full screen watching a recording, i cant click to another part of the call. i just realized i have to scroll down. would be cool if it could be more like youtube where you can click on the line below. i also wish it analyzed my calls faster.
What problems is the product solving and how is that benefiting you?
instead of having to listen to the whole recording, i can skip to certain parts (like next steps). i can see how well i did by looking at stats. my peers can listen to my calls and give me feedback. i love how it gives me a call summary i can just copy and paste into my notes! i wish it analyzed my calls faster.
Functionality off the charts
What do you like best about the product?
Sales is very language oreinted and gong allows for statuistics to get involved in that process that allows me to find out whta type of language works the best. Numbers don't lie.
What do you dislike about the product?
There's almost too much information in gong. Sometimes it's ver easy to get lost in all of it. I think the outlines of the calls could go more in depth as well.
What problems is the product solving and how is that benefiting you?
Gong helps me go back into calls to see what they care about and allows me to be present in calls without getting lost in note taking. Gong also allows me to go back and review deals that worked and didn't work and I'm able to see how I get there and repeat the processes that helped and which didn't.
Gong Greatly Enhances My Work Flow
What do you like best about the product?
The meeting reviews and email generator!
What do you dislike about the product?
It is not connected to our CRM and email system, I would love to see how we could enhance emails based on previous purchases etc.
What problems is the product solving and how is that benefiting you?
Allowing me to focus on calls, as they create a review with the key takeaways and next steps instead of trying to figure it out alone
showing 141 - 150