Gong
Gong.ioExternal reviews
6,466 reviews
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Amazing sales & customer success partners at Gong. Easy to work with.
What do you like best about the product?
What I like best about Gong is how easy it makes keeping track of everything across my team without needing to ask for updates all the time. I can quickly look up account timelines, listen to specific call snippets, and review highlights without having to dig through endless notes or emails. It’s become a big part of how I stay on top of deals and ensure the team is aligned. The ease of integration with Salesforce and the simple, user-friendly design make it really accessible, even for people who aren’t super technical.
Another thing that stands out is Gong’s tracking and AI capabilities. Setting up trackers for competitors or messaging has been helpful when analyzing performance and identifying coaching opportunities. The data-driven insights, like the win/loss dashboards, make it easier to pinpoint where we need to improve without having to comb through every single deal or call. Plus, the customer support has been solid—whenever we need help, they’ve jumped in to assist. It’s just a tool that simplifies managing a lot of moving parts.
Another thing that stands out is Gong’s tracking and AI capabilities. Setting up trackers for competitors or messaging has been helpful when analyzing performance and identifying coaching opportunities. The data-driven insights, like the win/loss dashboards, make it easier to pinpoint where we need to improve without having to comb through every single deal or call. Plus, the customer support has been solid—whenever we need help, they’ve jumped in to assist. It’s just a tool that simplifies managing a lot of moving parts.
What do you dislike about the product?
One area that requires a bit of effort is the initial setup of custom trackers and AI tuning. While the configuration process can feel a bit manual at first, the results are well worth the time investment once the system is dialed in.
Additionally, not all clients are comfortable with recorded calls—particularly in sectors like government or regulated commercial industries. Gong offers thoughtful options like manual recorders, which help mitigate this, but it’s still something we have to manage case by case. That said, these are relatively small challenges in the bigger picture, and they don’t diminish the overall value the platform brings.
Additionally, not all clients are comfortable with recorded calls—particularly in sectors like government or regulated commercial industries. Gong offers thoughtful options like manual recorders, which help mitigate this, but it’s still something we have to manage case by case. That said, these are relatively small challenges in the bigger picture, and they don’t diminish the overall value the platform brings.
What problems is the product solving and how is that benefiting you?
Gong has fundamentally improved how we manage deals, monitor customer engagement, and coach our team. It provides full visibility into the lifecycle of each deal, ensuring we’re aligned on next steps and priorities without adding administrative overhead. We can easily identify which messages resonate with customers, spot red flags early, and use those insights to refine our outreach.
It also simplifies how we report to leadership—surfacing high-impact insights and call highlights in just a few clicks. This has saved us countless hours and allowed us to focus more on strategy and execution. By reducing ambiguity and providing clear, actionable intelligence, Gong helps us operate more effectively at every level of the sales process.
It also simplifies how we report to leadership—surfacing high-impact insights and call highlights in just a few clicks. This has saved us countless hours and allowed us to focus more on strategy and execution. By reducing ambiguity and providing clear, actionable intelligence, Gong helps us operate more effectively at every level of the sales process.
Save Time with Gong – Focus on What Matters: Building Relationships
What do you like best about the product?
What I like best about Gong is how effortlessly it captures and organizes customer conversations. It removes the need for manual note-taking, so I can fully focus on the conversation and relationship. The ability to search, analyze, and share call insights across teams has been a game-changer for alignment and coaching. It also helps surface trends and risks early, which is invaluable for managing accounts proactively.
What do you dislike about the product?
So far I must say, Gong has not disappointed in any way.
What problems is the product solving and how is that benefiting you?
Gong saves me hours every week by capturing and organizing all customer conversations.
I can focus on the relationship instead of note-taking, and quickly spot risks or opportunities through conversation insights. It keeps Sales, CS, and Product aligned. The alerts can be a bit much at times, but overall, it’s a game-changer for proactive customer management.
I can focus on the relationship instead of note-taking, and quickly spot risks or opportunities through conversation insights. It keeps Sales, CS, and Product aligned. The alerts can be a bit much at times, but overall, it’s a game-changer for proactive customer management.
Senior Sales Representatives
What do you like best about the product?
How accurate and fast the transcripts are generated. Along with the fact that it gives you the transcript, an outline and a recap of all the important parts of a call.
What do you dislike about the product?
There aren’t really any that I can think of.
What problems is the product solving and how is that benefiting you?
It has given me the ability to go look back and see what I could have done better.
Can't imagine my world without Gong in it
What do you like best about the product?
If you think about your tech as a teammate, Gong is the one to have on your team. It's become everything to us in sales. It helps streamline the day to day, removes manual obstacles, enables you to manage pipelines effectively, gives you the right insight to upskill your reps, removes forecasting doubts, helps our company make strategic decisions about products and processes, and - most importantly - helps us ensure we have a world class buyer's journey and client experience. They also continue to evolve their platform, yet it maintains easy to use.
What do you dislike about the product?
Sometimes it feels like you are sitting on a goldmine of intel but you can't open the vault all the way. Meaning, right now, you can't ask anything about the platform (and all of the conversations) as a whole, or ask anything about a particular rep. They do have the "Top Themes" AI Agent coming soon though - very excited for that! The other pain point I would love to see solved is the ability to further structure the permission profiles. There are some things that we want our leaders to be able to do (such as trackers and scorecards), but that also gives them access to change certain business settings which is not ideal.
What problems is the product solving and how is that benefiting you?
Gong helps to solve common sales problems such as maintaining deal momentum and managing their day to day non-selling activities. This is of great benefit because it allows our sales professionals to focus more time on the relationship vs manual activities. It has also helped to solve our upskilling challenges, as it allows us to quickly identify gaps and streamline coaching efforts. This is of great benefit as it ensure we are providing a world class buyer's journey and client experience.
Game Changing for Sales Teams
What do you like best about the product?
One of the things I like best about Gong is how it helps our team stay focused and productive. Features like the account AI briefs and deal boards make it easier to stay organized and understand where our deals stand without manually tracking every detail. I’ve found the AI-generated insights to be helpful for identifying opportunities and providing leadership an executive overview of the relationship. It’s easy to pull up relevant information, saving a lot of time.
I also appreciate Gong's ease of use. Pulling data from calls, emails, and Salesforce gives us a full picture of the client and their interactions with our company. The support from Gong has been solid too – they've been proactive in keeping us informed about new features and are open to feedback.
I also appreciate Gong's ease of use. Pulling data from calls, emails, and Salesforce gives us a full picture of the client and their interactions with our company. The support from Gong has been solid too – they've been proactive in keeping us informed about new features and are open to feedback.
What do you dislike about the product?
One challenge we’ve faced with Gong is navigating compliance concerns, particularly around features like downloading deal boards or recording calls. While the tool itself is incredibly useful, ensuring it aligns with all our legal and compliance requirements has taken some extra effort. It would be great if there were more flexible permission settings to customize access and address these concerns more easily.
I also wish the AI was a little broader than just client by client - it would be helpful to generate insights across clients on specific product lines, highlighting what has resonated and where the pain points are.
I also wish the AI was a little broader than just client by client - it would be helpful to generate insights across clients on specific product lines, highlighting what has resonated and where the pain points are.
What problems is the product solving and how is that benefiting you?
Gong helps us stay on top of deals by identifying risks, gaps, and opportunities in real-time, so we can address them proactively. By integrating with Salesforce and capturing call and email data, Gong saves us time and ensures critical details aren’t missed. Overall, it’s improving efficiency and providing visibility across the company to key insights from our clients.
So many ways to leverage Gong
What do you like best about the product?
My account team is very responsive and knowledgeable. Makes all the difference when on boarding a new piece of technology. The technology and ways in which you can dive into your sales data is the best in the industry.
What do you dislike about the product?
This point there is nothing I dislike about the technology, my only challenge is to leverage all of what God can do
What problems is the product solving and how is that benefiting you?
Coaching my sales team on how to move deals, understanding the quality of the deals. What needs to be done next to the deal to the next stage. The forecasting module is very helpful in managing the business and informing the executive team.
It helps me analyze sales calls and customer interactions to gain insights and improve performance
What do you like best about the product?
Using Gong has been incredibly beneficial in streamlining sales processes and improving team performance. The most helpful aspect of Gong is its ability to provide deep insights into sales conversations, offering detailed analytics on key metrics like talk time, sentiment, and specific keywords. It helps me identify what’s working and what’s not, allowing teams to fine-tune their approach based on real data, not just intuition.
The biggest upside of Gong is its ability to turn every sales call into actionable intelligence. You can easily track performance, coach reps effectively, and even identify trends in customer objections or interests.
The biggest upside of Gong is its ability to turn every sales call into actionable intelligence. You can easily track performance, coach reps effectively, and even identify trends in customer objections or interests.
What do you dislike about the product?
While Gong offers a lot of valuable insights, there are a few drawbacks worth mentioning. First, the platform can be a bit overwhelming for new users due to its rich set of features and data points. It requires some time to fully understand and utilize all the capabilities effectively, which may be frustrating for teams that are looking for a quicker learning curve. Additionally, Gong's pricing can be on the higher side, especially for smaller teams or businesses with limited budgets.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of inefficient sales conversations by automatically transcribing and analyzing calls to provide actionable insights. It helps identify key moments in conversations, such as objections, customer concerns, and buying signals, which can often be missed in manual reviews. This has benefited me by saving time, improving coaching for sales teams, and making it easier to spot patterns that lead to successful deals. Overall, Gong’s ability to turn data into insights has significantly boosted our team's performance and decision-making.
The Backbone of Our Sales Org: Gong Powers Strategy, Forecasting & Automation
What do you like best about the product?
The best part about Gong is how central it has become to everything we do in sales. It’s not just a tool for call recording; it’s the backbone of our sales strategy and processes. The ease of use and how it integrates so seamlessly with our tech stack, like Salesforce, makes it incredibly valuable. We’ve even built out cool workflows with Zapier to automatically create call transcripts, generate summaries via ChatGPT, and sync everything back to Salesforce. It's saved us so much time and created consistency across our follow-ups and meeting notes.
Another standout is the depth of features, especially the forecasting capabilities. Knowing I can track accuracy over time and see where specific reps tend to overestimate or underestimate has been a game-changer. Even though we’re still working on adoption, the potential to use Gong for pipeline insights, deal accuracy, and forecasting as we scale is unbeatable. The support from the Gong team has also been excellent, from helping us create tailored solutions to responding to our needs quickly.
Another standout is the depth of features, especially the forecasting capabilities. Knowing I can track accuracy over time and see where specific reps tend to overestimate or underestimate has been a game-changer. Even though we’re still working on adoption, the potential to use Gong for pipeline insights, deal accuracy, and forecasting as we scale is unbeatable. The support from the Gong team has also been excellent, from helping us create tailored solutions to responding to our needs quickly.
What do you dislike about the product?
The main challenge we’ve faced with Gong is around billing and license management. Adding seats one at a time has created multiple invoices, which complicates things for our finance team. It would be great to have a more consolidated or flexible approach for budgeting as we scale and onboard more team members.
Additionally, while the features are incredibly powerful, adoption has been slower than I’d hoped. Some team members aren’t fully utilizing Gong yet, so there’s untapped potential we’re working to address. That said, these are growing pains, and Gong’s team has been supportive in helping us find solutions.
Additionally, while the features are incredibly powerful, adoption has been slower than I’d hoped. Some team members aren’t fully utilizing Gong yet, so there’s untapped potential we’re working to address. That said, these are growing pains, and Gong’s team has been supportive in helping us find solutions.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve visibility into our sales processes, ensuring accurate forecasting, and streamlining follow-ups with automated call transcripts and summaries. It centralizes our sales data, making it easier to track performance and identify opportunities to coach the team. As we scale and integrate acquired companies, Gong provides the structure and insights needed to align sales strategies across teams, ultimately driving better decision-making and productivity for our company’s growth.
Big fan of Gong
What do you like best about the product?
What I like best about Gong is how much it simplifies my day-to-day work by keeping everything in one place. The insights we get from call recordings and email analysis have been a massive help in ensuring we're on top of all our follow-ups and building the right workflows. The AI capabilities, like suggesting follow-up tasks and even drafting emails based on conversations, help us avoid dropped balls, especially after busy days with back-to-back meetings. The ability to see all past communications, whether emails or calls, and analyze them for context is super valuable, both for inbound and outbound workflows.
The implementation process has also been very smooth. Their customer support team has been helpful, and the platform's integration with our CRM and other tools like Slack makes adoption easy across the board. The regular updates and features they roll out based on customer feedback show they’re listening to what users need. Overall, Gong has helped us focus more on strategic work and less on administrative tasks.
The implementation process has also been very smooth. Their customer support team has been helpful, and the platform's integration with our CRM and other tools like Slack makes adoption easy across the board. The regular updates and features they roll out based on customer feedback show they’re listening to what users need. Overall, Gong has helped us focus more on strategic work and less on administrative tasks.
What do you dislike about the product?
One challenge with Gong is the learning curve for leveraging advanced features, like creating custom workflows or permissions. It’s not overly complicated, but it takes some time to figure out how to best tailor it to our specific needs. For example, getting the permissions exactly right to align with all teams took me some trial and error.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve pipeline management, streamline follow-ups, and ensure no opportunities slip through the cracks. The AI-generated to-dos and insights keep our teams on top of important tasks, like sending follow-ups after calls or revisiting stalled opportunities. It has also been key in unifying our teams by consolidating tools and providing better visibility into customer interactions. Overall, it’s making communication more efficient and driving accountability, which ultimately boosts our team's effectiveness and results.
Overall great experience
What do you like best about the product?
very easy to navigate and find key points during calls
What do you dislike about the product?
the only thing would be that the AI summary isn't very accurate but I usually get the gist of everything
What problems is the product solving and how is that benefiting you?
Helps me review my key talking points during prospect calls which helps me 1) improve 2) be able to send accurate follow ups
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