Gong
Gong.ioExternal reviews
6,454 reviews
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It's been great, there is a lot more that gong can do that I haven't figured out yet!
What do you like best about the product?
Providing my team IMMEDIATE feedback. I love that I can send feedback even while IN a meeting that way I don't have to go back and do more work after a call.
What do you dislike about the product?
That I haven't figured out yet how much I can accomplish using gong.
What problems is the product solving and how is that benefiting you?
I want to use the scorecard more in 2020, that way we can specifically uncover what areas of the sales call my reps are excelling in and could use more work.
I love reviewing my calls!
What do you like best about the product?
Being able to have recordings sent to my email.
What do you dislike about the product?
They don’t sync always with the correct leads/oops in Salesforce.
What problems is the product solving and how is that benefiting you?
I need to slow don’t on my response time! It’s training me to have more effective cadence.
Recommendations to others considering the product:
Use the help guides!
Gong has been very helpful
What do you like best about the product?
I really like the Transcribing module that shows whats been said
What do you dislike about the product?
I dont like how the categoires arent always accurate
What problems is the product solving and how is that benefiting you?
Being able to review calls
Gong review
What do you like best about the product?
Able to coach and give tips on calls for my reps right after their call
What do you dislike about the product?
The written transcript is often very wrong, hard to understand
What problems is the product solving and how is that benefiting you?
Coaching on calls that reps select that they want feedback for
Recommendations to others considering the product:
Definitely use it if you have a lot of reps making a lot of calls per day
First time using gong
What do you like best about the product?
I like that if I miss something I can go back and listen to the customer again.
What do you dislike about the product?
That it tells them they are being recorded- its spooks some people
What problems is the product solving and how is that benefiting you?
I have made my demo more efficient
Good reference point for calls
What do you like best about the product?
Really enjoy the interactive transcripts and some of the review points the system provides. I've also found that the transcripts are usually fairly accurate, and I'm a big fan that it can decipher who is speaking.
What do you dislike about the product?
The share functions expire after 5 days if unadjusted
What problems is the product solving and how is that benefiting you?
Reviewing my calls
Ensuring action points are agreedupon
Ensuring action points are agreedupon
Gong has changed how I work with customers!
What do you like best about the product?
Gong is super helpful and eliminates the need for me to take notes while on a call so I can focus on really listening to my client. I also love the takeaways during analysis that help me improve on future calls.
What do you dislike about the product?
A lot of times Gong gets the words wrong. It also doesn't often map the people to the voices.
What problems is the product solving and how is that benefiting you?
I'm able to get all of the details from a call instead of scrambling to take notes and missing things. I'm able to better follow up with my clients and give them everything they need.
Easy to track conversations
What do you like best about the product?
Transcript and ability to share calls easy use
What do you dislike about the product?
Sometimes takes to long to process the call when it’s complete
What problems is the product solving and how is that benefiting you?
Easily can read or fast forward a long call so it’s easy to analyze
Sales Hack!
What do you like best about the product?
Transcription! Was able to weed out poor language on my call, and overused words.
What do you dislike about the product?
I have nothing to complain about! All set
What problems is the product solving and how is that benefiting you?
As mentioned, better understanding of my language during closing
Great tool for Sales Reps
What do you like best about the product?
The script generated afterwards is super helpful for remembering next steps when you didn't take notes
What do you dislike about the product?
The talk to text function could be more accurate
What problems is the product solving and how is that benefiting you?
I can leverage past demos and send them to prospects
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