Gong
Gong.ioExternal reviews
6,454 reviews
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Transformational
What do you like best about the product?
Ability to relisten to calls and pinpoint areas for improvement in an efficient manner.
What do you dislike about the product?
The AI translation could use some refining - it's not tremendously valuable at the moment.
What problems is the product solving and how is that benefiting you?
sales team collaboration and onboarding
Gong is a great tool for training!
What do you like best about the product?
I like how it transcribe my calls so I can always go in and figure out what someone was saying if it is hard to hear. Great for training as well because you can hear where you're losing on deals.
What do you dislike about the product?
Not much. Some problems with all calls not being logged but might be more of an integration issue than a gong one.
What problems is the product solving and how is that benefiting you?
We're able to provide better coaching and do better self reflection of calls.
Amazing tool for sales coaching and analytics
What do you like best about the product?
The ability to skip to relevant parts of the call
What do you dislike about the product?
Nothing, the product does what it's supposed to do and then some!
What problems is the product solving and how is that benefiting you?
We purchased Gong to help with sales coaching, but it's also helped us identify key themes across multiple conversations.
What I think about Gong
What do you like best about the product?
I like how I can go over the calls I have done. And listen to other reps calls to see how I can improve my processes and pitches.
What do you dislike about the product?
The interface is to find certain reps calls and filtering could improve a little bit more I think.
What problems is the product solving and how is that benefiting you?
I am able to improve my pitches and my call flows. Being able to listen to other reps calls and take from what they're doing great and also getting new ideas to implement in my calls to try out. Also I can see how fast I talk when i'm on the phones and where to slow down. The common words I normally use.
Recommendations to others considering the product:
I would recommend using Gong to improve yourself as a rep to be able to understand and see how you sound. As well as take great things from other reps that are being successful in their roles if you're trying to achieve the same type of success. You can download the calls onto your computer also and listen if you're not at work to practice at home.
Great way to review your work
What do you like best about the product?
The transcript feature, which is a great way to review your calls and notes.
What do you dislike about the product?
Sometimes the transcript is not right, but great to listen as well.
What problems is the product solving and how is that benefiting you?
Focus more on my call about client rather then notes as I can have a more organic conversation
Accountability for better sales calls.
What do you like best about the product?
What I like best about Gong is that I am able to listen to my calls and pick up on things I need to improve on.
What do you dislike about the product?
There is nothing I dislike about Gong, I find it very helpful.
What problems is the product solving and how is that benefiting you?
I am solving problems such as getting rid of repeatative language.
It's fine
What do you like best about the product?
I appreciate the transcripts, but they're not always accurate
What do you dislike about the product?
they're not always accurate and if there's long pause or I'm on hold for the whole call I still get an email
What problems is the product solving and how is that benefiting you?
It helps me review calls
Gong review for Amazon Gift card
What do you like best about the product?
Being able to leave notes at specific points in a call.
What do you dislike about the product?
Not much. It may be nice to have the ability to have different color schemes
What problems is the product solving and how is that benefiting you?
Being able to review and get better listening to myself.
My team enjoys Gong
What do you like best about the product?
Gong is great for training new reps and learning from calls
What do you dislike about the product?
Gong's price point is pretty high relative to other sales tech
What problems is the product solving and how is that benefiting you?
Gong has helped streamline call note taking, identifying key themes and onboarding new reps
Gong
What do you like best about the product?
The call of analytics of Gong is extremely useful to see who is controlling the conversation
What do you dislike about the product?
There is no search feature for transcribes of words. This makes it tedious to go through the entire call.
What problems is the product solving and how is that benefiting you?
The balance of speaking during a call.
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