Gong
Gong.ioExternal reviews
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Beats timeline functionality is amazing
What do you like best about the product?
The beats functionality is an unbelievable timeline feature that provides even better clarity as to how an account/person is being reached out to, better than a Salesforce contact/account data. This allows you to see a holistic view of how an account is being reached out to and understanding a timeline of discovery calls, when people went cold, and list of longer cold calls, that can directly take you to a gong recording. This allows for more organized outreach for an account that you are reaching out to multiple contacts at.
What do you dislike about the product?
If it was more of a CRM/ outreach tool then for Sales it would be a no brainer. But Gong is very good at what it does.
What problems is the product solving and how is that benefiting you?
Listening to yourself is so important when you are on the phone. Nowadays people rarely answer the phone, so when you have the chance you need to take advantage of the opportunity to have a productive business conversation. Being able to get straight to the point, all while inflicting a positive tone is so important, and gong allows you to be really self-reflective on those aspects. Also being able to tag in my admins on calls is awesome, for feedback and commenting on each call that I ask them to listen in on. I am learning different talk tracks for common objections that a prospect will give me, so being able to go directly to the source of that objection quickly and easily is key.
Recommendations to others considering the product:
Try it yourself!
Gong + Zoom = Amazing
What do you like best about the product?
Gong has some of the BEST audio transcription capabilities that I have experienced. The break down of the conversations by participant and subject has made reviewing calls a much easier process.
What do you dislike about the product?
In my day to day use as an individual contributor I have no reason to dislike Gong. It does exactly what I need it to do every time without fault. The only thing I have a slightly negative opinion on is the addition of another participant in my zoom rooms. This can sometimes cause confusion for other attendees who are unaware of what Gong is.
What problems is the product solving and how is that benefiting you?
Before Gong I was never interested in reviewing my own calls. With Gong all of my calls are organized neatly in one place with great transcriptions, subject break downs and suggestions on how I can improve my cadence. It has also made sharing call recordings significantly easier.
A useful sales tool.
What do you like best about the product?
There are so many aspects of GONG that help me improve in my role.
I like that my manager is able to review my calls minute by minute and provide me feedback when she has time. This is helping me develop skills and saves time over all.
I like that my manager is able to review my calls minute by minute and provide me feedback when she has time. This is helping me develop skills and saves time over all.
What do you dislike about the product?
I have no complaints about GONG. Sometimes an email notification after every connect can be annoying but doesn't hurt my day.
What problems is the product solving and how is that benefiting you?
I'm solving objection handling, selling the product and asking the appropriate question. Because my manager and myself can go through and listen and or read the transcript the opportunities to learn and gain knowledge are awesome.
Great product!
What do you like best about the product?
Overall the product is very easy to use and simply works how you expect it to with little to no bugs, which is amazing.
What do you dislike about the product?
I don't care for the marketing, but that's being nit-picky. I love the product. Also, we're a CS team using Gong, but it's mostly targeted to Sales.
What problems is the product solving and how is that benefiting you?
I use Gong to coach my CSMs on their calls. I also like Gong's built-in best practices. It's really helpful for coaching. The app is also a great tool to listen to calls on my commute to work.
Gong
What do you like best about the product?
The overall interface is very easy to use. It offers multiple filtering options including key word searches. This allows you to focus on specific call topics, and even track how many times during the call your customer or phone rep says a particular word or phrase. The analytics are really second to none. It's super easy to track stats like AHT, overall call volume as well as monitor overall interaction and customer engagement. You can filter your searches by months, weeks even by quarter. You can of course search custom dates as well.
What do you dislike about the product?
I found that the speech to text transcribing feature is not very accurate. I find that there are a lot of misspellings and misheard words. It usually gets things pretty close for the most part. However, where it seems to have issues transcribing phone numbers and email addresses. It's tough to scroll through a call sometimes because it groups by talk time, so if you try to rewind or fast forward you're going to go the start or end of whoever was last speaking.
What problems is the product solving and how is that benefiting you?
I find it much easier to coach my reps on word choice, tone and call flow. Showing reps where their opportunities exist in regards to overall call control is great! The talk ratio stat is great for coaching call flow and call control as well.
Recommendations to others considering the product:
Take full advantage of the analytics features. This is one of the most in depth programs for analyzing calls and relationships between your customer and service reps. The amount of activities and interactions I can track and monitor is awesome.
Good for tracking calls and statistics
What do you like best about the product?
I like that we have tags set up to track specific things that happen on a call. I love the "Statistics" feature as it really helps me understand areas I can improve in on calls with customers.
What do you dislike about the product?
Nothing, it's a great tool! No complaints here.
What problems is the product solving and how is that benefiting you?
Being able to listen back to calls with customers and share them throughout the company. The automation via calendar integration is extremely helpful. I like that it automatically joins calls with external emails on calendar. It's easy to share calls with customers for future reference.
Using Gong as a seller
What do you like best about the product?
I find myself to be a very detailed note-taker during calls but there are so many little details that I miss that I wouldn't find and catch unless I had the ability to listen to my Gong call recordings.
What do you dislike about the product?
I see room for improvement on the search results. It requires a lot of clicking around and I wish it was more optimized to be listed out for me to see everything in one page rather than multiple clicks.
What problems is the product solving and how is that benefiting you?
Allowed me to go back and hear from the customer or prospect without having to ask them via email or another call. It has allowed me to not miss the little details that are easily brushed over and ensure I can have the best follow up and next steps with the my customers.
Recommendations to others considering the product:
Test it out with a trial!
Gong is game changer!
What do you like best about the product?
The ability to easily stay up to date on the conversations my team are having with customers and provide timely feedback on specific parts of conversations.
What do you dislike about the product?
Not much! I'd like to be able set up different trackers for different teams (e.g. CS vs AEs). The transcribing and points of interest could be improved.
What problems is the product solving and how is that benefiting you?
1) visibility into my team's day to day customer interactions 2) improved coaching
Great for learning from your calls
What do you like best about the product?
Being able to review details that I was not able to write notes on.
Assessing my strengths and weaknesses in a call.
Assessing my strengths and weaknesses in a call.
What do you dislike about the product?
Some calls are not recorded. I would like Gong to record ALL my calls.
What problems is the product solving and how is that benefiting you?
No problems. The benefits are when you're reviewing your calls and improving your strategies moving forward.
Awesome tool - Track sales calls, have calls transcribed, provide feedback & more
What do you like best about the product?
Not sure where to start. Lots of features. I listen to calls on the road (via mobile). Save calls, search calls for keywords of competitors, read through transcripts of last call before a sales meeting, and more. Also able to provide feedback & suggestions to coworkers., Great tool for my needs.,
What do you dislike about the product?
Not sure, have not had any negative experiences. Love the solution &n functionality. Use it daily.
What problems is the product solving and how is that benefiting you?
Listen to previous calls I skip b/c I am double-booked. Provide & receive feedback with colleagues. Record demos to share with others.
Recommendations to others considering the product:
Get training, there's a lot to love.
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