Gong
Gong.ioExternal reviews
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Plataform Very Intelligence
What do you like best about the product?
Intelligence of data for sales teams make good calls and feedback estruture
What do you dislike about the product?
Gong layout is not so user friendly, and, the listen call is slow.
What problems is the product solving and how is that benefiting you?
Call analytics and sales coach and listen to calls in real time without having to enter the call, helping with the more ghostly orientation of the sales rep
Gong helps broaden your perspective and learning
What do you like best about the product?
the platform is easy to navigate you can look at the screen as well as read the transcript if you didn't clearly understand a phrase or comment. Competitors don't have it broken down so easily
What do you dislike about the product?
i haven't found anything I don't like. If I do not understand something they have a great help section that provides videos and articles on how to do things. It's very user friendly to learn anything you need on GONG.
What problems is the product solving and how is that benefiting you?
I am new to the organization. We are growing and do not have a lot of formal training collateral. watching the Gong calls has helped me gain a better understanding on what to do and which screens to use.
Great platform for learning and development
What do you like best about the product?
I love listening back on calls to pick up insights I may have missed during the call.
What do you dislike about the product?
I don't think there's anything I dislike about the platform... At least to this point. I've been using it for 3 months now.
What problems is the product solving and how is that benefiting you?
Giving me the ability to record calls, go back in and gain feedback from colleagues (or myself) for things I can improve on.
Allows you to continually learn and therefore get better at your job
What do you like best about the product?
Can relisten to your calls, see what you did right and what you did wrong which allows you to continually grow.
What do you dislike about the product?
Nothing I dislike. Really can't find anything to fault
What problems is the product solving and how is that benefiting you?
It's allowing me to go back and listen to my calls and find mistakes which I otherwise wouldn't have been able to notice.
Recommendations to others considering the product:
Remember how important it is that employees grow and how you get better at growing in any role
Gong is amazing!
What do you like best about the product?
Gong breaks down what reps/clients are talking about, distributes talk, easy to review, analyse and learn from your mistakes. It's fully automated and no issues so far.
What do you dislike about the product?
First time had some issues with the calendar integration, but solved it.
What problems is the product solving and how is that benefiting you?
Can review calls, find relevant parts easily because it distributes the parts automatically.
Recommendations to others considering the product:
Go for it! Best tool of its kind.
Powerful tool for working remotely where potential meetings is not available
What do you like best about the product?
The nature of the tool is very powerful. It let me watch all the missing meetings again. Especially joining a company in a remote location
What do you dislike about the product?
It would be nice if there is a gong version running on ipad or iphone.
What problems is the product solving and how is that benefiting you?
It solves problems for people like me who join the company in a remote location and have never been physically in the office.
Dramatically improved performance
What do you like best about the product?
The way it breaks down points throughout the call and categorizes everything so that going back it's easy and fast to find information etc.
What do you dislike about the product?
there isn't much I don't like. The platform so far has been great.
What problems is the product solving and how is that benefiting you?
The ability to find points in my performance that need to be addressed and fixed
Recommendations to others considering the product:
Give it a try. It is worth it!
Reviewing Sales Calls
What do you like best about the product?
The ability to review sales calls for improving the quality of my consults and proposal meetings.
What do you dislike about the product?
Not able to see the comments from the quality assurance that goes to management.
What problems is the product solving and how is that benefiting you?
The benefits are allowing me to get more proficient within my sales calls, and ability to review for any additional information that I may need to put into Salesforce.
Game changer!
What do you like best about the product?
Ease of use! I can check my calls and also my teammates'. I can not only learn from my mistakes, but I can also learn from the wins (and losses) of my colleagues. The "stats" feature is amazing!
What do you dislike about the product?
There's not much to dislike. Maybe I have to log in every time.
What problems is the product solving and how is that benefiting you?
Fluidity, patience, articulation.
Great insights into client interactions
What do you like best about the product?
Once past the initial setup this is a really helpful platform to understand how you interact with clients. It's more than just a call recording software; it gives my team and me great insights into how we engage with clients, and ensures nothing slips through the cracks in your follow ups.
What do you dislike about the product?
The first couple of weeks of using Gong can be daunting but the team are always at hand to help. The AI had trouble picking up my team's accent but after a week or two, it had learned our voices and colloquiasms.
What problems is the product solving and how is that benefiting you?
- Cuts new employee onboarding and ramp time in half.
- Ensures reps do not miss a beat in their client follow up as you can recap your calls.
- 1:1 coaching
- Increasing overall sales performance
- Ensures reps do not miss a beat in their client follow up as you can recap your calls.
- 1:1 coaching
- Increasing overall sales performance
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