Gong
Gong.ioExternal reviews
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A Sales Reps' Best Friend
What do you like best about the product?
As an Account Executive, I use Gong every day. Without it I would not be as thorough and informed in managing my pipeline. As well, Gong provides my leadership with visibility into my call activity, what I can work on when speaking with my customer base, etc.
My favorite part about Gong is their ability to give me access to all of my calls on-the-go! Whether I am on my way to the office or preparing the busy week ahead, the ability to reference prior calls/demo recordings from Gong's mobile app is vital in my role.
My favorite part about Gong is their ability to give me access to all of my calls on-the-go! Whether I am on my way to the office or preparing the busy week ahead, the ability to reference prior calls/demo recordings from Gong's mobile app is vital in my role.
What do you dislike about the product?
While the mobile application is powerful, there are some features found in Gong's desktop platform that does not exist in their mobile instance. For instance, I cannot view team call stats from mobile.
What problems is the product solving and how is that benefiting you?
No problems!
Recommendations to others considering the product:
If your sales team is less transactional and has a sales cycle > 1 month, Gong is a must-have for sales teams looking to stay on top of their pipeline!
Great coaching tool for people managers
What do you like best about the product?
Gong allows me to review and critique my team's calls, at times when I would otherwise be unproductive (commute, early mornings, etc) and make comments to encourage improvement, or reinforce areas of strength. I can listen at 1.5x or 2x speed to be sure I get through more calls, and this ensures that I'm better prepared for coaching and/or strategy sessions.
What do you dislike about the product?
Gong transcription could still use some work. Action items are somewhat unreliable as well. The call logs link to Salesforce, but not the transcripts, so the data mining we do in SFDC is not benefitting from our work in Gong
What problems is the product solving and how is that benefiting you?
We have a very young and inexperienced team. Using Gong helps all of our managers to "level-up" new hires and internal promotions very quickly. We use it as a foundation for our "good-to-great" coaching.
Recommendations to others considering the product:
Be sure your leaders have time and willingness to review calls, or the tool will go unused. If you aren't getting value from this tool, the problem is in your organization, the product is phenomenal
Great Product, straight forward value, simple and easy to use - just works!
What do you like best about the product?
I like the fact that on one hand, it's very smart but on the other is very simple - it's very smart in the way it analyzes the calls in a really remarkable way of the topic and who is talking and break down the conversation to different parts. And it's very simple - analyzing calls and giving you feedback on them with the things you care about most. The interface is very simple and nice to work with which is amazing
What do you dislike about the product?
I don't like the fact I cannot share a call or a video call on a specific minute - that would help a lot to be more specific and not hassle people to scroll to the place I want them to watch.
What problems is the product solving and how is that benefiting you?
I think I use it most in order to review team calls in order to improve our work and solve issues on internal conflicts about the performance of people
Recommendations to others considering the product:
Go for a trial and see how easy and simple it is to use.
One of best sales tools in my career
What do you like best about the product?
Not only does it transcribe your conversation, it tags who's speaking when and even what types of conversation i.e. qualification, competitors discussed etc
What do you dislike about the product?
Using the mobile app onsite often times out if your device disconnects from the internet is some fashion, which happens often at remote places, leading to the whole call to not be recorded.
What problems is the product solving and how is that benefiting you?
SIGNFICANTLY less time taking/transcribing notes, which leads to my colleagues and I being more engaged in conversations with clients rather than trying to write or type everything.
Great product
What do you like best about the product?
Love the UI and how easy it is for me to identify specific insights that I want to use for coaching.
What do you dislike about the product?
Sometimes there is a delay in recording showing up. It would be good to have them show up immediately as soon as the call ends.
What problems is the product solving and how is that benefiting you?
Keeping a consistent cadence for coaching through gong is the biggest benefit. We are easily able to identify key areas for call coaching.
Recommendations to others considering the product:
Go for it. Its a good tool.
Excellent service
What do you like best about the product?
The transcription service is very helpful and allows for my entire team to be up to speed regarding calls, actions items, and next steps.
What do you dislike about the product?
I think they can continue to improve search functionality.
What problems is the product solving and how is that benefiting you?
The benefit is understanding the needs of your customers and making sure the entire team is aligned within your organization. This has lead to stronger understanding across our organization on how to solve problems for our customers and prospects.
Recommendations to others considering the product:
I highly recommend this product to anyone working in sales, customer success, or any industry in which it is critical for you to really understand your customers requests and needs.
Great for reviews & actionable feedback - has now become an integral part of my day
What do you like best about the product?
The themes that you can skip to throughout the call, saves on writing everything down. Also helps to share snippets of that segment to customers / prospsects.
What do you dislike about the product?
The suggestions can sometimes be a little off, not allowing for phone delay etc.
What problems is the product solving and how is that benefiting you?
Internal coaching (taking the stats into consideration).
Having better follow ups with clients & shared responsibilities.
Learning from others (through shared calling).
Having better follow ups with clients & shared responsibilities.
Learning from others (through shared calling).
Recommendations to others considering the product:
Start off with call reviews. Then listen to others - and then start using cues from others & your calls to help improve on your sales process.
Not too great, not too terrible
What do you like best about the product?
The BEAT (i.e. timeline >>> you should change that name to Timeline >>> it would make much more sense, just saying
What do you dislike about the product?
the lack of coordination and/ or sync between 3rd party stuff such as Zoom
What problems is the product solving and how is that benefiting you?
what problems?pfff, we are not solving problems, we are creating solutions
as for the benefits, we're just more centralized and we can learn from each other based your complex AI, which is awesome
as for the benefits, we're just more centralized and we can learn from each other based your complex AI, which is awesome
For the love of Gong
What do you like best about the product?
Using keywords such as "Next Steps" to automatically mark conversations for reviews when following up with clients.
What do you dislike about the product?
Nothing comes to mind
Sometimes the identification of clients with multiple salesforce records has trouble.
Sometimes the identification of clients with multiple salesforce records has trouble.
What problems is the product solving and how is that benefiting you?
Enablement - coach by reviewing calls from high performers
Productivity - quick reference in calls using keywords and transcription
Productivity - quick reference in calls using keywords and transcription
Gong gives me the gift of immediate feedback.
What do you like best about the product?
I love the ability to loop others into conversations. Whether it's complimenting a co-worker or sharing a call with a partner, it's great to have the ability to collaborate.
What do you dislike about the product?
I wish calls uploaded more quickly. There have been times were I cannot access a call for a say or two.
What problems is the product solving and how is that benefiting you?
I am solving the problem of hear-say. I like having the ability to listen to calls directly.
Recommendations to others considering the product:
I love using Gong to get immediate feedback on my calls!
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