Gong
Gong.ioExternal reviews
6,518 reviews
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Using Gong as a seller
What do you like best about the product?
I find myself to be a very detailed note-taker during calls but there are so many little details that I miss that I wouldn't find and catch unless I had the ability to listen to my Gong call recordings.
What do you dislike about the product?
I see room for improvement on the search results. It requires a lot of clicking around and I wish it was more optimized to be listed out for me to see everything in one page rather than multiple clicks.
What problems is the product solving and how is that benefiting you?
Allowed me to go back and hear from the customer or prospect without having to ask them via email or another call. It has allowed me to not miss the little details that are easily brushed over and ensure I can have the best follow up and next steps with the my customers.
Recommendations to others considering the product:
Test it out with a trial!
Gong is game changer!
What do you like best about the product?
The ability to easily stay up to date on the conversations my team are having with customers and provide timely feedback on specific parts of conversations.
What do you dislike about the product?
Not much! I'd like to be able set up different trackers for different teams (e.g. CS vs AEs). The transcribing and points of interest could be improved.
What problems is the product solving and how is that benefiting you?
1) visibility into my team's day to day customer interactions 2) improved coaching
Great for learning from your calls
What do you like best about the product?
Being able to review details that I was not able to write notes on.
Assessing my strengths and weaknesses in a call.
Assessing my strengths and weaknesses in a call.
What do you dislike about the product?
Some calls are not recorded. I would like Gong to record ALL my calls.
What problems is the product solving and how is that benefiting you?
No problems. The benefits are when you're reviewing your calls and improving your strategies moving forward.
Awesome tool - Track sales calls, have calls transcribed, provide feedback & more
What do you like best about the product?
Not sure where to start. Lots of features. I listen to calls on the road (via mobile). Save calls, search calls for keywords of competitors, read through transcripts of last call before a sales meeting, and more. Also able to provide feedback & suggestions to coworkers., Great tool for my needs.,
What do you dislike about the product?
Not sure, have not had any negative experiences. Love the solution &n functionality. Use it daily.
What problems is the product solving and how is that benefiting you?
Listen to previous calls I skip b/c I am double-booked. Provide & receive feedback with colleagues. Record demos to share with others.
Recommendations to others considering the product:
Get training, there's a lot to love.
A Sales Reps' Best Friend
What do you like best about the product?
As an Account Executive, I use Gong every day. Without it I would not be as thorough and informed in managing my pipeline. As well, Gong provides my leadership with visibility into my call activity, what I can work on when speaking with my customer base, etc.
My favorite part about Gong is their ability to give me access to all of my calls on-the-go! Whether I am on my way to the office or preparing the busy week ahead, the ability to reference prior calls/demo recordings from Gong's mobile app is vital in my role.
My favorite part about Gong is their ability to give me access to all of my calls on-the-go! Whether I am on my way to the office or preparing the busy week ahead, the ability to reference prior calls/demo recordings from Gong's mobile app is vital in my role.
What do you dislike about the product?
While the mobile application is powerful, there are some features found in Gong's desktop platform that does not exist in their mobile instance. For instance, I cannot view team call stats from mobile.
What problems is the product solving and how is that benefiting you?
No problems!
Recommendations to others considering the product:
If your sales team is less transactional and has a sales cycle > 1 month, Gong is a must-have for sales teams looking to stay on top of their pipeline!
Great coaching tool for people managers
What do you like best about the product?
Gong allows me to review and critique my team's calls, at times when I would otherwise be unproductive (commute, early mornings, etc) and make comments to encourage improvement, or reinforce areas of strength. I can listen at 1.5x or 2x speed to be sure I get through more calls, and this ensures that I'm better prepared for coaching and/or strategy sessions.
What do you dislike about the product?
Gong transcription could still use some work. Action items are somewhat unreliable as well. The call logs link to Salesforce, but not the transcripts, so the data mining we do in SFDC is not benefitting from our work in Gong
What problems is the product solving and how is that benefiting you?
We have a very young and inexperienced team. Using Gong helps all of our managers to "level-up" new hires and internal promotions very quickly. We use it as a foundation for our "good-to-great" coaching.
Recommendations to others considering the product:
Be sure your leaders have time and willingness to review calls, or the tool will go unused. If you aren't getting value from this tool, the problem is in your organization, the product is phenomenal
Great Product, straight forward value, simple and easy to use - just works!
What do you like best about the product?
I like the fact that on one hand, it's very smart but on the other is very simple - it's very smart in the way it analyzes the calls in a really remarkable way of the topic and who is talking and break down the conversation to different parts. And it's very simple - analyzing calls and giving you feedback on them with the things you care about most. The interface is very simple and nice to work with which is amazing
What do you dislike about the product?
I don't like the fact I cannot share a call or a video call on a specific minute - that would help a lot to be more specific and not hassle people to scroll to the place I want them to watch.
What problems is the product solving and how is that benefiting you?
I think I use it most in order to review team calls in order to improve our work and solve issues on internal conflicts about the performance of people
Recommendations to others considering the product:
Go for a trial and see how easy and simple it is to use.
One of best sales tools in my career
What do you like best about the product?
Not only does it transcribe your conversation, it tags who's speaking when and even what types of conversation i.e. qualification, competitors discussed etc
What do you dislike about the product?
Using the mobile app onsite often times out if your device disconnects from the internet is some fashion, which happens often at remote places, leading to the whole call to not be recorded.
What problems is the product solving and how is that benefiting you?
SIGNFICANTLY less time taking/transcribing notes, which leads to my colleagues and I being more engaged in conversations with clients rather than trying to write or type everything.
Great product
What do you like best about the product?
Love the UI and how easy it is for me to identify specific insights that I want to use for coaching.
What do you dislike about the product?
Sometimes there is a delay in recording showing up. It would be good to have them show up immediately as soon as the call ends.
What problems is the product solving and how is that benefiting you?
Keeping a consistent cadence for coaching through gong is the biggest benefit. We are easily able to identify key areas for call coaching.
Recommendations to others considering the product:
Go for it. Its a good tool.
Excellent service
What do you like best about the product?
The transcription service is very helpful and allows for my entire team to be up to speed regarding calls, actions items, and next steps.
What do you dislike about the product?
I think they can continue to improve search functionality.
What problems is the product solving and how is that benefiting you?
The benefit is understanding the needs of your customers and making sure the entire team is aligned within your organization. This has lead to stronger understanding across our organization on how to solve problems for our customers and prospects.
Recommendations to others considering the product:
I highly recommend this product to anyone working in sales, customer success, or any industry in which it is critical for you to really understand your customers requests and needs.
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