Gong
Gong.ioExternal reviews
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Gong gives me insights I would've never had otherwise.
What do you like best about the product?
It's really important in a sales role to have insight into your strengths and weaknesses. Sometimes it's easy to get into a rut or a certain way of speaking with clients, and it's important to be able to take a high-level approach with actual data to see what you're doing well - and what needs to be improved upon. Gong's analytics provide this in spades.
What do you dislike about the product?
There is an element of customization required with Gong, i.e., needing to input words or phrases you are looking for. Because I believe this has to be done on an Admin level, it can be a pain to get these added into the search.
What problems is the product solving and how is that benefiting you?
Helps our team see what improvements we need to make, down to the actual call. The talk ratio is a quick and easy way to see when you're talking too much and need to be listening more. It can also help us make correlative arguments for reps who are doing very well and showing what they excel at to potentially show WHY they are doing well.
Gong is the best
What do you like best about the product?
I love that I can really drill down into specific areas of the call without having to listen to an entire hour by using key words. My team also listens to the SDRs discovery calls prior to their call with the prospect. Totally eliminates the need to note taking and interpretation of those notes by someone who didn't write them.
What do you dislike about the product?
We are addicted so there's not much we dislike!
What problems is the product solving and how is that benefiting you?
Has streamlined the process for internal customer handoffs. We've also seen faster ramping time as onboarders can get immediate access to demos of our platform without having to find an AE who has one on their calendar.
Humbling, invaluable tool
What do you like best about the product?
Gong makes me more accountable to myself and informs my coaching
What do you dislike about the product?
There are some parts of Gong that I haven't used too much - I find myself relying on a couple of tools. Maybe better training on wider aspects?
What problems is the product solving and how is that benefiting you?
I've been selling for over 12 years and have had sporadic sales training. Gong is like my assistant coach looking out for all the small details that I either don't think about or don't want to admit about myself.
I have also found Gong can replace my manual note-taking on paper which is great as I can focus more on listening to the client and less on my handwriting!
I have also found Gong can replace my manual note-taking on paper which is great as I can focus more on listening to the client and less on my handwriting!
Gong review
What do you like best about the product?
I like how easy it is to show customers where the job seekers are that they're missing out on.
What do you dislike about the product?
sometimes when the client types in the url it doesn't load correctly
What problems is the product solving and how is that benefiting you?
Making hires.
Recommendations to others considering the product:
play with it and you'll see the benefits
Great software, helps me close more deals
What do you like best about the product?
Love being able to listen to how my colleagues sell so I can copy what's working well, and being able to easily go back and listen to parts of previous calls when there are gaps in my notes
What do you dislike about the product?
The only thing I don't like is the voice at the beginning warning that the call is being recorded. Wish there was a less invasive way to let them know.
What problems is the product solving and how is that benefiting you?
Improving my sales ability, being able to focus more on my conversations with prospects instead of taking notes
Recommendations to others considering the product:
Every company that sells over the phone should use software like Gong
AE Gong Review
What do you like best about the product?
Great way to go back and review the call/demo immediately after for follow up, or to preparing for another a next call.
What do you dislike about the product?
Sometimes GTM doesn't sync...might be more of a GTM issue though.
What problems is the product solving and how is that benefiting you?
Great way to always be on top of follow ups. Great way to be able to prep for upcoming calls. Can always go back and revisit what clients liked/disliked and what major value points were.
Gong Review
What do you like best about the product?
It is super helpful for training ! I like the transcription aspect of the recordings.
What do you dislike about the product?
The transcriptions aren't very accurate. They often mix up words and reading them never actually makes much sense.
What problems is the product solving and how is that benefiting you?
Training! Reviewing candidate calls with the team and identifying what we can do better.
The best sales education tool on the market.
What do you like best about the product?
It's easy to use and extremely useful. I like having the ability to listen to my colleagues' calls and compare and contrast them to my own metrics.
What do you dislike about the product?
Nothing yet, there are a ton of extra features in there that I feel are underutilized but that's just me.
What problems is the product solving and how is that benefiting you?
Gong made it super easy to ramp up in my new sales role by providing sales recordings from my colleagues. The information is invaluable, and the small things like "filler words" and "patience" KPIs helped me master my talk-track.
Great sales tool
What do you like best about the product?
Not having to take notes during a call is key for listening better and not worrying about forgetting important information. Being recorded holds you more accountable. In an AM/Strategic role, being able to access all past calls is extremely helpful when getting assigned a new account.
What do you dislike about the product?
I really only use Gong to listen to calls, and use the search function to skip to certain parts of the call to save time. Our CSM gave us a training on all the functionalities, I just haven't had the time or need to use them beyond how I am, so no complaints!
What problems is the product solving and how is that benefiting you?
Critiquing my calls for improvement: listening better, digging deeper, actionable next steps, etc.
Great call Insights
What do you like best about the product?
Besides the basics of call recording and a written transcript, the analytics are fantastic. Looking for a certain term or phrase used in a call? Boom--easy search. Great for coaching, even for seasoned sales reps.
What do you dislike about the product?
The AI and speech to text could be improved
What problems is the product solving and how is that benefiting you?
Coaching new reps, existing reps, breaking down the call. Are the right phrases being used, are the wrong phrases being used?
Recommendations to others considering the product:
Check out all of the features, they're invaluable
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