Gong
Gong.ioExternal reviews
6,518 reviews
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Solid, functional product
What do you like best about the product?
The call review system is excellent and allows me to call out pain points and crutch words in my pitch
What do you dislike about the product?
The transcript functionality is fairly inaccurate, but would be useful if improved
What problems is the product solving and how is that benefiting you?
Sharing pitch options has been a significant game changer
Gong User
What do you like best about the product?
I think how you can review the different topics of segments to illustrate the structure of the call.
i like the gong call stats
i like the gong call stats
What do you dislike about the product?
all my gong calls are being saved under one account - must be a technical issue
What problems is the product solving and how is that benefiting you?
solving my talk ratio and ive realized how my call structure and overall consistency
Great for onboarding & improving
What do you like best about the product?
It's such a powerful tool to ramp up yourself or help others onboard, highly recommend to any sales org. Also helps for ongoing development to improve your conversations with customers.
What do you dislike about the product?
I need to log in to the app which requires an internet connection to listen to the calls I've downloaded. So even though I download them, I can't actually listen to them on the subway unless I login while I'm above ground. Also more features/automation for sending calls to the library would be nice, based on keywords or titles.
What problems is the product solving and how is that benefiting you?
Onboarding, training, conversational improvements, increased patience, competitions with other reps, deal review, note-taking, note review, general sales improvements
Recommendations to others considering the product:
It's generally really great, but I heard it's expensive so may want to comparison shop
best sales tool we own
What do you like best about the product?
things dont get lost in translation between SDR, sales, SC, CSO, etc
especially on complicated 9 month long deals, you often forget things
people can coach you on calls
no worry about missing notes
can review deals
especially on complicated 9 month long deals, you often forget things
people can coach you on calls
no worry about missing notes
can review deals
What do you dislike about the product?
not much its pretty good. no real additional effort to use GONG since it auto connects with zoom. I think it focuses a little too much on sales intelligence, like if you say this many key words then it'll help you close deals. haven't look at data to support but i think its a little too "analytical"
What problems is the product solving and how is that benefiting you?
helping get better strategy on deals as an AE, people can re listen to calls and help refine the right next step
Recommendations to others considering the product:
yes, best tool
Gong gives me insights I would've never had otherwise.
What do you like best about the product?
It's really important in a sales role to have insight into your strengths and weaknesses. Sometimes it's easy to get into a rut or a certain way of speaking with clients, and it's important to be able to take a high-level approach with actual data to see what you're doing well - and what needs to be improved upon. Gong's analytics provide this in spades.
What do you dislike about the product?
There is an element of customization required with Gong, i.e., needing to input words or phrases you are looking for. Because I believe this has to be done on an Admin level, it can be a pain to get these added into the search.
What problems is the product solving and how is that benefiting you?
Helps our team see what improvements we need to make, down to the actual call. The talk ratio is a quick and easy way to see when you're talking too much and need to be listening more. It can also help us make correlative arguments for reps who are doing very well and showing what they excel at to potentially show WHY they are doing well.
Gong is the best
What do you like best about the product?
I love that I can really drill down into specific areas of the call without having to listen to an entire hour by using key words. My team also listens to the SDRs discovery calls prior to their call with the prospect. Totally eliminates the need to note taking and interpretation of those notes by someone who didn't write them.
What do you dislike about the product?
We are addicted so there's not much we dislike!
What problems is the product solving and how is that benefiting you?
Has streamlined the process for internal customer handoffs. We've also seen faster ramping time as onboarders can get immediate access to demos of our platform without having to find an AE who has one on their calendar.
Humbling, invaluable tool
What do you like best about the product?
Gong makes me more accountable to myself and informs my coaching
What do you dislike about the product?
There are some parts of Gong that I haven't used too much - I find myself relying on a couple of tools. Maybe better training on wider aspects?
What problems is the product solving and how is that benefiting you?
I've been selling for over 12 years and have had sporadic sales training. Gong is like my assistant coach looking out for all the small details that I either don't think about or don't want to admit about myself.
I have also found Gong can replace my manual note-taking on paper which is great as I can focus more on listening to the client and less on my handwriting!
I have also found Gong can replace my manual note-taking on paper which is great as I can focus more on listening to the client and less on my handwriting!
Gong review
What do you like best about the product?
I like how easy it is to show customers where the job seekers are that they're missing out on.
What do you dislike about the product?
sometimes when the client types in the url it doesn't load correctly
What problems is the product solving and how is that benefiting you?
Making hires.
Recommendations to others considering the product:
play with it and you'll see the benefits
Great software, helps me close more deals
What do you like best about the product?
Love being able to listen to how my colleagues sell so I can copy what's working well, and being able to easily go back and listen to parts of previous calls when there are gaps in my notes
What do you dislike about the product?
The only thing I don't like is the voice at the beginning warning that the call is being recorded. Wish there was a less invasive way to let them know.
What problems is the product solving and how is that benefiting you?
Improving my sales ability, being able to focus more on my conversations with prospects instead of taking notes
Recommendations to others considering the product:
Every company that sells over the phone should use software like Gong
AE Gong Review
What do you like best about the product?
Great way to go back and review the call/demo immediately after for follow up, or to preparing for another a next call.
What do you dislike about the product?
Sometimes GTM doesn't sync...might be more of a GTM issue though.
What problems is the product solving and how is that benefiting you?
Great way to always be on top of follow ups. Great way to be able to prep for upcoming calls. Can always go back and revisit what clients liked/disliked and what major value points were.
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