Gong
Gong.ioExternal reviews
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Google & Gong
What do you like best about the product?
excellent tool to have call control, both for the division of topics and reviewing points in the call.
What do you dislike about the product?
I didn't detect anything that I consider negative
What problems is the product solving and how is that benefiting you?
I can review my appointments and see what to improve in them
Recommendations to others considering the product:
yes
Great way to be able to review calls
What do you like best about the product?
The ability to re-listen to your call is very helpful. It is also helpful to be able to listen to other reps calls and know how to improve. The training aspect is nice as well.
What do you dislike about the product?
Can't think of anything right now. Everything is good for what it is.
What problems is the product solving and how is that benefiting you?
Getting new reps up to speed quicker. Ability to go back to calls and hear what prospects have said.
Great platform with intuitive features
What do you like best about the product?
Easily choose who you want feedback to be visible for when documenting in a call. You can create customized scorecards to be used for all call reviews
What do you dislike about the product?
If one person is the invite owner of the call, it gets documented in their name. So if you want to give feedback to another user who is part of that same call, it is not possible to show from a reporting perspective that you gave that person feedback, despite their being part of the call.
What problems is the product solving and how is that benefiting you?
Account Management Coaching: Review my team of direct reports' calls and provide feedback on a routine basis as well as ad-hoc. Also use calls to get quickly up to speed on the context and background to then strategize best next steps for the team. My team is able to have organized feedback privately shared that is linked to the specific parts of the call where the feedback is relevant.
Recommendations to others considering the product:
Overall I am very happy using Gong. It has a nicer look and feel than Chorus, which was the old platform we previously used for 3.5 years prior.
How does anyone survive without this?
What do you like best about the product?
Gong allows me to record my calls, analyze them, see when is the last time I spoke with someone, it keeps track of my promised action items and even the amount of money on the line. These are just the bare minimum features as there are so so many more useful tools in this program.
What do you dislike about the product?
I would like to be able to see the emails of all participants for followup email purposes.
What problems is the product solving and how is that benefiting you?
Note-taking is a breeze with this, I can truly pay attention to the client vs worrying about every word. Training is also helpful when I can go listen to examples of what great.. and not-so-great looks like.
As a new hire, it's been veryhelpful to lean on recorded calls
What do you like best about the product?
The ability to filter by topics you're looking for.
What do you dislike about the product?
There's nothing that comes to mind at this time
What problems is the product solving and how is that benefiting you?
I'm able to work autonomously to learn new topics rather than relying on my supervisor/colleagues.
Keeps my calls organized
What do you like best about the product?
I can go back a search for certain keywords and understand my calls/demos better than before.
What do you dislike about the product?
Can take some time to analyze a call, if I am in a hurry I have to remember that and look elsewhere for notes/insight.
What problems is the product solving and how is that benefiting you?
I can go back and see how I conducted my call and better understand where I can improve.
Seriously awesome, and worth every penny!
What do you like best about the product?
the ability for me to acurately and effectively coach my team with skills based focus
What do you dislike about the product?
how some don't take advantage and use it as often
What problems is the product solving and how is that benefiting you?
working remote means you can't always learn from hearing others. it also means as a mentor you can't be really giving effective coaching like you would if you were on the call or in the same location. With Gong we gain that back, which is HUGE!
Building better teams, client relationships and product enhancements.
What do you like best about the product?
Gong stats and ability to provide feedback among the team.
What do you dislike about the product?
There should be a favorite calls section in the library automatically.
What problems is the product solving and how is that benefiting you?
Better understanding clients, rep training and feedback, product enhancement and specific introduction to clients for insight.
Easy to use
What do you like best about the product?
The system is easy to figure out and navigate.
What do you dislike about the product?
Sometimes there are issues with logging in
What problems is the product solving and how is that benefiting you?
figuring out my talk track and vital information from my peers by listening to their phone calls
So many great use cases!
What do you like best about the product?
Love the call transcription, was super helpful when onboarding in my new role
Love the reminders about deals and insights
Love the reminders about deals and insights
What do you dislike about the product?
sometimes the insights arent always the most accurate, but that's to be expected
What problems is the product solving and how is that benefiting you?
reviewing old calls, learning from other reps calls, improving my own calls, understanding call insights, sharing calls with customers.
Recommendations to others considering the product:
Get Gong - I did not have this resource in my other sales teams and cannot stress how helpful it is
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