Gong
Gong.ioExternal reviews
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Gong Review
What do you like best about the product?
It is super helpful for training ! I like the transcription aspect of the recordings.
What do you dislike about the product?
The transcriptions aren't very accurate. They often mix up words and reading them never actually makes much sense.
What problems is the product solving and how is that benefiting you?
Training! Reviewing candidate calls with the team and identifying what we can do better.
The best sales education tool on the market.
What do you like best about the product?
It's easy to use and extremely useful. I like having the ability to listen to my colleagues' calls and compare and contrast them to my own metrics.
What do you dislike about the product?
Nothing yet, there are a ton of extra features in there that I feel are underutilized but that's just me.
What problems is the product solving and how is that benefiting you?
Gong made it super easy to ramp up in my new sales role by providing sales recordings from my colleagues. The information is invaluable, and the small things like "filler words" and "patience" KPIs helped me master my talk-track.
Great sales tool
What do you like best about the product?
Not having to take notes during a call is key for listening better and not worrying about forgetting important information. Being recorded holds you more accountable. In an AM/Strategic role, being able to access all past calls is extremely helpful when getting assigned a new account.
What do you dislike about the product?
I really only use Gong to listen to calls, and use the search function to skip to certain parts of the call to save time. Our CSM gave us a training on all the functionalities, I just haven't had the time or need to use them beyond how I am, so no complaints!
What problems is the product solving and how is that benefiting you?
Critiquing my calls for improvement: listening better, digging deeper, actionable next steps, etc.
Great call Insights
What do you like best about the product?
Besides the basics of call recording and a written transcript, the analytics are fantastic. Looking for a certain term or phrase used in a call? Boom--easy search. Great for coaching, even for seasoned sales reps.
What do you dislike about the product?
The AI and speech to text could be improved
What problems is the product solving and how is that benefiting you?
Coaching new reps, existing reps, breaking down the call. Are the right phrases being used, are the wrong phrases being used?
Recommendations to others considering the product:
Check out all of the features, they're invaluable
Great for sales training
What do you like best about the product?
Tracker words, transcripts, stats, salesforce & sales loft integration
What do you dislike about the product?
Transcripts are sometimes off & sometimes calls are hard to locate
What problems is the product solving and how is that benefiting you?
Gathering call intelligence on both BDR & AE. Easy to use for sales coaching & highlight "what good looks like" to show new hires
Recommendations to others considering the product:
Take advantage of the library function. Build out folders dedicated to each part of the sales cycle and populate it with calls from top performing reps. This way you have hand selected calls that can be used to portray "what good looks like" during onboarding.
Gives me coaching when my manager can't
What do you like best about the product?
Gong allows you to see the real numbers and statistics behind your calls. Whether you're speaking too much, being too impatient after a customer story, or simply not asking enough questions. This feedback helps me improve my craft as a sales rep
What do you dislike about the product?
Nothing to dislike about Gong so far. Wish it could provide real written feedback but that's looking a bit ahead to the future.
What problems is the product solving and how is that benefiting you?
Call recording and coaching
The best assistant you’ve ever had
What do you like best about the product?
If I forget to write something down, it’s no factor. Gong picks it up and will flag those key areas of the conversation. The ability to go back and listen to someone’s tonality is priceless. Gong gives me the ability to reflect back on party’s of a call/ demo that usually slip through the cracks of your memory.
Not only that, I have a detailed summary of how many filler words I use, how long it takes me to respond to questions, and gives suggestions in how to correct your behavior.
Not only that, I have a detailed summary of how many filler words I use, how long it takes me to respond to questions, and gives suggestions in how to correct your behavior.
What do you dislike about the product?
The user experience is good. Some search bars are a bit hard to find if you do not know where to look.
What problems is the product solving and how is that benefiting you?
I’ve learned how to bring more value to each call. I have a solid idea of what really matters to a prospect with our custom flagged words.
Recommendations to others considering the product:
Just do it. You and your team will benefit immediately.
Inside Sales
What do you like best about the product?
Ease of use. Allows us to provide feedback and share learning experiences with the group to improve our game.
What do you dislike about the product?
Not much. Allows us to provide feedback and share learning experiences with the group to improve our game.
What problems is the product solving and how is that benefiting you?
Allows us to provide feedback and share learning experiences with the group to up our game.
Gong is a game changer
What do you like best about the product?
Gong is great! It helps me determine if I'm getting to the talking points I need to get to and provides me with valuable call statistics.
What do you dislike about the product?
Sometimes it takes awhile for the calls to get uploaded.
What problems is the product solving and how is that benefiting you?
I'm able to stay on topic better, I am able to realize if I'm talking too much or not enough. Being able to go back to listen to my calls and my teams calls is extremely beneficial.
Recommendations to others considering the product:
Gong has great stats and it's amazing for call coaching!
Quick way to get feedback
What do you like best about the product?
Great way to train and provide feedback to your team.
What do you dislike about the product?
Don't understand all the features. (Learning curve)
What problems is the product solving and how is that benefiting you?
Training and improving sales calls
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