Gong
Gong.ioExternal reviews
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What do you like best about the product?
I like the fact that gong provides analytics on the language that is used during the call and helps to note different items that might have been missed in standard note taking. The ability to copy parts of the call or share the call with others is key to helping the larger understanding where we need more interest in development, what challenges our customers have and where their deployment is.
What do you dislike about the product?
I dislike the way the transcript is difficult to read. I would like to be able to make comments on the transcript for parts where the transcript is wrong. In addition the algorithm doesn't differentiate between when we are having a strategic review versus a renewal conversation. It would be great if there was a way to recategorize if needed.
What problems is the product solving and how is that benefiting you?
Gong allows me to go back and look at conversations, reference them and get a closer look at what clients ask for. It's been invaluable when I've needed time to review what had happened. I think that gong will continue to get better and we will continue to find new ways to use Gong for efficiency. I really enjoy the easy hands off way Gong records our calls. I do wish that Gong had a way for us to be less obtrusive in the beginning of a call, often i'm already talking and it interrupts me in the middle of a conversation to announce that it's there.
Gong has helped our Sales team immensely
What do you like best about the product?
Gong makes it so easy for Sales people to be more engaged in their conversations - The trackers and points of interest features make finding moments in the call a breeze, as well as action items. I often see Account Executives reading through transcripts of a call or listening to prospects' responses to their questions before their next call, which is invaluable in a sales cycle.
What do you dislike about the product?
Gong's stats are a bit off due to the Zoom integration. It can often attribute a call to someone else on the call (someone without a recording seat), and there is no way to change the owner to get the stats to populate correctly without downloading the call and having the owner re-upload it (which takes FOREVER). Also, there is no way to sort results on a call filter/saved search. If you search by a tracker like "Competition in X stage of the sales cycle," the results can only be displayed chronologically, not by say the number of times that tracker occurred on the call. These feature requests have been made, and hopefully addressed soon on their product roadmap.
What problems is the product solving and how is that benefiting you?
Call coaching has never been easier. Managers are stretched so thin, it's impossible for them to fully understand each AE's progress and developmental needs. Now managers and members of the Sales Enablement team like myself can search across all calls for certain topics, or focus on one AE's calls and comment in-line to the rep with their coaching feedback, or use hashtags to share winning moments with the team (including product requests for product, or messaging moments for marketing, since listening seats are FREE)!
Recommendations to others considering the product:
When comparing Gong with competitors, think about ease of use primarily for the end user, then ask about statistics and analytics. I recommend Gong over competitors, but that's mostly because of one or two features and the sales process. For the most case, it's apples to apples. Go with your gut!
Great place to listen and review sales content
What do you like best about the product?
I like how each speaker on a call is parsed and analyzed for amount of speaking time. This provides great insight.
What do you dislike about the product?
Nothing that I can think of, haven't encountered a problem yet.
What problems is the product solving and how is that benefiting you?
Listening to content from other teams for learning in other sectors of the company. The individuals actually recording the call use it for personal growth by identifying issues and addressing them.
Great training and administrative tool
What do you like best about the product?
The call recording features and the way the recorded calls are broken down by topics, action items, etc and provide helpful stats are all very useful for our team
What do you dislike about the product?
I don't like that all calls end up getting recorded with no option to delete because when people don't show up on meetings those calls create clutter as they're mixed in with the ones that are more useful
What problems is the product solving and how is that benefiting you?
We're gaining valuable feedback from our managers because they're able to access the calls. We're solving the problem of not being able to identify where we are missing opportunities. The stats and analytics provide useful feedback for our call tracks
Great tool for reps and leaders
What do you like best about the product?
For reps, Gong frees them up to have a free flowing conversation, rather than frantically trying to capture everything in notes. It really enables them to listen carefully.
For leaders, the ability to do call coaching with reps and pick out themes is extremely valuable.
For leaders, the ability to do call coaching with reps and pick out themes is extremely valuable.
What do you dislike about the product?
When listening live, the visual is way to small to actually see what is being presented.
What problems is the product solving and how is that benefiting you?
Gong allows me to listen and provide more regular coaching on more of my team's calls, because I don't have to be available to join the calls live. Call coaching gives me the opportunities to provide specific examples of behaviours that I want to reinforce or discourage.
Great experience
What do you like best about the product?
I love that I can see what percentage of the call I talked verses the person I talked with as well as the topics that gong picks up from the call so I can remember what all was discussed quickly.
What do you dislike about the product?
I have not found any dislikes yet. I'm sure as I continue to use I will be able to provide more feedback.
What problems is the product solving and how is that benefiting you?
The problems I am solving include helping my team be better health coaches. Being able to listen to past calls helps to give great feedback to my team to make everyone the best they can be.
Recommendations to others considering the product:
Has been a great opportunity to improve employees and provide constructive feedback.
Gong review
What do you like best about the product?
Highly intuitive to use - super helpful for coaching and call reviews, great service from the team and they are easy to do business with.
What do you dislike about the product?
Library section and call snippets still need some work from desktop flow to app flow and it can sometimes be hard to get into app without having to verify and sign in every time. perhaps more to do with our sso.
What problems is the product solving and how is that benefiting you?
systematized structured coaching - measurable behaviour changes, can be more surgical in coaching sessions, reps can also listen nack to themselves to prep for next call or for retroactive coaching and listen to other top performer calls.
Recommendations to others considering the product:
Buy this - changes the coaching and selling motions over time and helps to pinpoint where coaching is needed
Gong for Scaling
What do you like best about the product?
We love the ability to be able to get great insight on all our reps calls, positioning of products and challenges in the market. As a small team with limited management resources, it has been great for us to be able to scale our feedback and coaching programs to our young sales reps.
What do you dislike about the product?
The least helpful aspect of Gong has been benchmarking performance outside of the organization. We find our best practices are considerably different from the benchmarks Gong recommends.
What problems is the product solving and how is that benefiting you?
Gong is helping me provide meaningful feedback to my team and freeing up time to focus my energy on different projects, or organize my time among my reps.
Great platform with great value
What do you like best about the product?
I love how detailed the tool is, always crystal clear audio and video. I love the 2x speed, the ability to listen to one party at a time.
What do you dislike about the product?
It is slightly cluttered, the UI is .slightly hard to use, I wish the main dashboard were slightly more simplistic
What problems is the product solving and how is that benefiting you?
I have been able to jump-start my training by listening to my colleagues in Gong. I have been able to go back to review what I said on the phone with my customers!
Easy To Use And Intuitive
What do you like best about the product?
I like that it recognizes key words and helps provide short cuts to when I am discussing a key phrase.
What do you dislike about the product?
I wish that there was a way I could cut the call and delete anything that is unnecessary. Like one time, I forgot to end a call and it started to record a private discussion during a 1:1 I had with a colleague and I had to delete the entire video just to be safe.
What problems is the product solving and how is that benefiting you?
Not too many problems at all.
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