Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is almost perfect!
What do you like best about the product?
Gong is a huge help to my day-to-day sales growth and has saved me time and help me self-improve my discovery, demo, and pricing/proposal calls. By allowing me to easily search through calls by key-word and share calls with clients my sales process has become more refined and easier to provide resources and added value to prospects.
What do you dislike about the product?
Gong at times does not auto-attach itself to my GoToMeeting meaning that if I don't record the cal in another way then I may lose it and that is a big risk when I need to send demo recordings and review calls.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having to listen to entire recording calls to find pieces of the call that are important for me to review or that I might have forgotten. The keyword search is awesome and lets me go the exact part of the call I was looking for in seconds and also provides the full transcript of what the customer said!
Recommendations to others considering the product:
Great tool, and even better content marketing resources for your sales team
I love Gong!
What do you like best about the product?
Gong is the best tool I've used while onboarding at a new job, I can listen to calls my colleagues made in the past and bring myself up to speed on accounts I'll be working on.
What do you dislike about the product?
The organization can be difficult, when I search for an account no calls show up.
What problems is the product solving and how is that benefiting you?
Helps with training and bringing new reps up to speed.
Powerful product to improve Sales (Org) Performance
What do you like best about the product?
Great product for both individual and team learning, as well as to share useful information with the business and prepare for follow up calls.
Some favourite features
- Call analyses (personal tips to improve)
- Call transcript (In case you missed anything in your notes)
- Company library (best examples on specific cases)
- Calendar and SFDC integrations
Some favourite features
- Call analyses (personal tips to improve)
- Call transcript (In case you missed anything in your notes)
- Company library (best examples on specific cases)
- Calendar and SFDC integrations
What do you dislike about the product?
Nothing really I dislike
Think the level of usa of gong will be highly correlated to on the behaviours
Think the level of usa of gong will be highly correlated to on the behaviours
What problems is the product solving and how is that benefiting you?
Quicker Sales Onboarding
Pointed learning (for instance work speaker/listening ration)
Handy to go back and relisten to calls if you need to prep (more powerful than notes)
Handy to share call snippets with wider business (for instance the product group)
Pointed learning (for instance work speaker/listening ration)
Handy to go back and relisten to calls if you need to prep (more powerful than notes)
Handy to share call snippets with wider business (for instance the product group)
Skeptical at first, solid believer now
What do you like best about the product?
There is SO MUCH to like about this program! Metrics (for example, the percentage of time each person talked), easy search capabilities to zero in on a specific comment, accurate transcription, being able to send clips of the call through email, being able to pull up calls with the iphone app, etc......
What do you dislike about the product?
No downsides to using gong, but wish the 'auto record' feature was a bit more timely. Sometimes, it will not jump on the call until 5-10 minutes in, and suddenly you hear "this call may be recorded.....". It's a disruptive entrance.
What problems is the product solving and how is that benefiting you?
Learned to talk less, listen more, and prove I'm doing that :-)
Recommendations to others considering the product:
Absolutely worth the cost!
Gong is Game Changer
What do you like best about the product?
Say goodbye note taking and letting clients put words in your mouth during negotiations. Gong's platform allows me to refer to all my VC calls, listen to them sped up, see how much I'm talking vs the client. So happy to work for an org that invests in tools like this one.
What do you dislike about the product?
Nothing, but if I had to say one thing the search feature is not as robust as I'd like.
What problems is the product solving and how is that benefiting you?
Sharing calls with my manager for feedback, insights to how much I'm talking vs the client talking. Trying to read chicken scratch notes I scribble during a call.
Recommendations to others considering the product:
If your company is investing here, they value you as an employee.
Amazing New Business Tool
What do you like best about the product?
I can get the absolute most out of every call and every follow up by analyzing it post-call and honing in on the pain points expressed by the prospect.
What do you dislike about the product?
Sometimes I won't be able to record all of my calls.
Wish there was a way to filter "only customer voices" so that i can quickly run through what the customer has expressed.
Wish there was a way to filter "only customer voices" so that i can quickly run through what the customer has expressed.
What problems is the product solving and how is that benefiting you?
Note-Taking is only ever short-hand and not the best way to spend a sales demo. Gong let's you focus on the demonstration itself while giving you the ability to loop back later
Recommendations to others considering the product:
Think of the improvements your reps will make.
Makes me a better seller and keeps my process buttoned up
What do you like best about the product?
I've never used a call recording/conversational intelligence tool in the past and using one at my current company has been a game-changer. If I were a VP of Sales starting a sales team and had to budget out for my sales tech stack, Gong would be at right near the very top of my list after the essentials like SFDC and LI Sales Navigator.
When ramping, Gong was the tool that allowed me to learn the pitch at 3x speed. I listened to calls from all of the reps on my team, identified the handful of reps that were most similar to my style, and listened in my own time, not relying on traditional shadowing where the time scales less efficiently and you run the risk of no-shows, bad-fit calls, etc. As a ramped rep now, Gong helps me improve the aspects of my sales skill and process that are really hard to realize or quantify on my own, helps me review previous calls when I want to remember a specific detail or confirm where we left off last time, and it's now becoming a tool to coach more junior reps and SDRs to develop their sales instincts.
When ramping, Gong was the tool that allowed me to learn the pitch at 3x speed. I listened to calls from all of the reps on my team, identified the handful of reps that were most similar to my style, and listened in my own time, not relying on traditional shadowing where the time scales less efficiently and you run the risk of no-shows, bad-fit calls, etc. As a ramped rep now, Gong helps me improve the aspects of my sales skill and process that are really hard to realize or quantify on my own, helps me review previous calls when I want to remember a specific detail or confirm where we left off last time, and it's now becoming a tool to coach more junior reps and SDRs to develop their sales instincts.
What do you dislike about the product?
The text transcriptions in Gong are comically bad; essentially useless except for sometimes being able to more quickly find where a topic came up during a call, and that's assuming the word you're looking for wasn't misinterpreted. I also wish Gong knew the difference in context when I say something versus when a customer does -- sometimes in my pitch I mention that a particular challenge we solve would be an "expensive problem in 6 months" and Gong usually catalogs that as part of a pricing discussion or even an objection, because the word "expensive" showed up twice in a call.
What problems is the product solving and how is that benefiting you?
As an experienced but not yet expert sales rep, I use Gong primarily to patch a variety of small gaps in my process such as challenging myself to pause for ~0.3 seconds longer than I naturally want to, or becoming more cognizant of when I should be tying off a 2+ minute monologue. After a few months of regularly reviewing my own call metrics, I became permanently better at naturally sensing when I'm about to fall outside the realm of best practices. Of course sales is too nuanced to distill down to what you "should" do when it comes to metrics, but it's definitely improved my spidey sense for when I should be asking more questions during a demo or when I'm about 20 seconds away from rambling too long without a check-in.
Gong has also improved my ability to deliver those "small moments of delight" that characterize great sales process. Even with diligent note-taking, on busy weeks I might not take a note on where we stopped in a demo and it can be valuable to reference the recording and be able to start the next call confidently telling the prospect, "Last time we covered A, B, and C, so today we wanted to finish off with D, E, and talk pricing." Saves everyone a bunch of time, and those little things all combine to create the impression of a truly professional seller who knows how to lead a valuable, consultative process.
Gong has also improved my ability to deliver those "small moments of delight" that characterize great sales process. Even with diligent note-taking, on busy weeks I might not take a note on where we stopped in a demo and it can be valuable to reference the recording and be able to start the next call confidently telling the prospect, "Last time we covered A, B, and C, so today we wanted to finish off with D, E, and talk pricing." Saves everyone a bunch of time, and those little things all combine to create the impression of a truly professional seller who knows how to lead a valuable, consultative process.
Fantastic coaching software for sales
What do you like best about the product?
Very easy to use, effective analytics, and great for coaching. Whether it be for my own coaching and skill development or to help those around me, Gong is incredible at recording, analyzing, and transcribing calls for sales coaching. In addition, they also have a "Request Feedback" option that makes it very simple for collaboration between a manager and their team.
What do you dislike about the product?
Setup can be a little wonky at times and it took a couple calls with their support team/our rep to finally get things working properly.
What problems is the product solving and how is that benefiting you?
Coaching and upleveling sales skills. This has improved both my own as well as my team's sales approaches as we learn from mistakes and continue improving upon things we are already doing well.
Recommendations to others considering the product:
Highly recommend for those looking to get better training software to improve selling skills on the phone.
Saving time and understanding essential information
What do you like best about the product?
My favourite feature is in between skipping speakers (so that I don't have to hear myself) or having the transcript where I can read what was said. They both help decrease the amount of time I spend on reviewing calls.
The analytics is cool too, I wish it would be more interactive.
The analytics is cool too, I wish it would be more interactive.
What do you dislike about the product?
I don't like how calls that don't have contacts saved in salesloft are not always saved in gong. It also sometimes takes forever for the call to go on gong.
What problems is the product solving and how is that benefiting you?
Problems - after a call, I do not need to remember what was said. It is all recorded, transcribed, and waiting for me.
The benefits are reviewing conversations where you sometimes don't even remember what you said.
The benefits are reviewing conversations where you sometimes don't even remember what you said.
Recommendations to others considering the product:
It helps!!!!! No doubt!! Amazing
User friendly and helps improve sales calls!
What do you like best about the product?
I love being able to see all my phone calls with access to full recordings and transcription! It changes everything and allows reps to become better at calling especially cold calls!
What do you dislike about the product?
I would love to have even more features that can help me analyze the calls with more stats
What problems is the product solving and how is that benefiting you?
Sometimes in the sales call, you can't recall all the details and when which things were said, and this is super important to go back and analyze the calls and the interaction from the other end
Recommendations to others considering the product:
Would love to see more statistics that help analyze calls better
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