Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong for Account Management
What do you like best about the product?
Gong is easy to use and has totally changed my workflow - it's saved me time and helped
What do you dislike about the product?
I feel like I'm getting great use out of the tool. I wish the transcripts were easier to follow, and I also wish there were a "compact' view I could toggle to for the call list instead of including the thumbnails.
What problems is the product solving and how is that benefiting you?
In my organization, it's been a critical tool to listen back to complicated customer needs, especially with an entire team serving them. We also use gong to snippet customer feedback or thoughts on the market and send to our product marketing team to inform our roadmap. The handoff from sales to account management is cleaner, clearer, and more productive thanks to gong.
Recommendations to others considering the product:
Think about how having customer calls recorded can help your organization across departments - not just sales intelligence/data.
Gong is a fantastic and super useful tool for salespeople of all levels
What do you like best about the product?
Gong provides us with the ability to conduct post-mortem reviews of conversations and understand where and how we can improve.
What do you dislike about the product?
We are still waiting on additional team features
What problems is the product solving and how is that benefiting you?
Optimized our sales coaching abilities
Never seen any other alike products as sophisticated as Gong looks!
What do you like best about the product?
I usually take best-practices and top sales lines from my colleagues and usually I don't have the time to listen to all this and transcribe myself. It makes it easier for me to just open the already transcribed conversation and just let me copy and paste these lines for my reference. Since the robot is not perfect, I love that there is a timestamp on parts of the conversation to help me listen back and realize what has really been said,
What do you dislike about the product?
Too many recognized and unrelated topics that topic list can no longer be helpful.
What problems is the product solving and how is that benefiting you?
When coaching, it's easiest to just go back to a conversation, search a keyword and find proof of whatever has been discussed.
Game changer for sales
What do you like best about the product?
An easy idea but brilliant execution, Gong is changing the game for our sales team
What do you dislike about the product?
I wish Gong helped to make it more transparent that calls were being recorded
What problems is the product solving and how is that benefiting you?
Help with onboarding and helping to give peer feedback
Can't do my job without it
What do you like best about the product?
I love the ability to both dissect my own call but also learn best practice from our team as a whole. I use Gong to hear how others tackle challenges maybe more so than my own. It really makes me a better resource for our customers as I'm able to really hear their questions and concerns.
What do you dislike about the product?
Gong needs to improve the usability of the mobile app. I like to listen to calls on my commute and it doesn't offer the same experience that the web app does. It's often challenging to skip to specific parts of the call, rewind, or fast forward appropriately.
What problems is the product solving and how is that benefiting you?
Gong helps democratize the access to best practice from our team and uplevel my own sales skills. I relisten to calls prior to every customer facing call and will augment that with what others are doing that is working well
Gong i more than just a call recorder
What do you like best about the product?
There are really impressive features that go beyond just recording a call. You can pull analytics that will help you improve as a salesperson
What do you dislike about the product?
Honestly, nothing comes to mind. Gong is a really solid tool! Highly recommend
What problems is the product solving and how is that benefiting you?
Will provide analytics into all sorts of metrics to help you improve as a salesperson. Can benchmark those against all other folks in the org
Everyone should use Gong
What do you like best about the product?
The ability to get feedback from my manager, his manager or anyone else in the org on any call I've had is invaluable. The information is easy to share, either the full call or an important snippet. Gong also allows me to focus on the conversation I'm having with my prospect and go back to take notes later. Until now, I had no consistent way to listen to my own pitch-- this is helped me identify so many things I can improve and then I get to go back and see if I actually fixed the problem on the next call.
What do you dislike about the product?
Can't think of any downside- very intuitive tool with a ton of upside. They biggest challenge I can see is if everyone in the org hasn't adopted it and there isn't a culture of feedback
What problems is the product solving and how is that benefiting you?
Coaching- Sales managers never have enough time to sit on every call but with this they can give feedback on any discussion I've had. It's also important for reviewing myself, my progress, and taking notes I may have missed.
The benefits of Gong are tremendous
What do you like best about the product?
Keeping track of how the team performs on calls.
Tracking all key parts of conversations.
The sharing ability streamlined and convenient.
Tracking all key parts of conversations.
The sharing ability streamlined and convenient.
What do you dislike about the product?
The only drawback I've experienced is the quality of the transcripts. Even so, they are still very useful/
What problems is the product solving and how is that benefiting you?
We are able to track requirements and share with team members so easily.
Great platform for learning, administrative, and sharing purposes.
What do you like best about the product?
Love the fact that I can share audio/screen-shares with customers so they can share with their teammates. Very useful for keeping tabs on what was discussed/not discussed during meetings as well. Easy search functionalities.
What do you dislike about the product?
Occasional glitches such as choppy audio playback in Gong (rare).
What problems is the product solving and how is that benefiting you?
Has impacted the way I track historical meeting data and has helped to get my company's solution into the eyes of prospects' key DMs if they're not available to get on calls.
Gong helps with with Self-reflection
What do you like best about the product?
Do you ever feel like a call has gone super well and get off wondering how you could replicate that? Or have you had the worst call of your life and would love to avoid that feeling ever again? Well, gong allows you to go back, listen, learn, dissect, reflect and grow as a human and a salesperson.
What do you dislike about the product?
There isn't much that I disliked about the software. I think it made a lot of sense and has a ton of bonus features I enjoy like a heads up for upcoming calls. For the call summary with action items, I guess I would love it if that was 100% accurate but I understand there are technological and linguistic limitations.
What problems is the product solving and how is that benefiting you?
Realized how to improve myself as a salesman. I have been able to identify patterns and figure out where and how I am losing and/or winning deals. It has also enabled collaboration across our team in a very targeted and productive way. We have also been able to solve the issue of note-taking during the call. The gong app is our very own personal assistant diligently taking notes throughout our calls so that we can focus on what really matters in the moment.
Recommendations to others considering the product:
Do you want insight into your team and what helps them win? Buy gong!
Do you want to learn where you can teach your reps to succeed? Buy gong!
And do you want to know which rep falls into each bucket? You guessed it, Buy gong!
Do you want to learn where you can teach your reps to succeed? Buy gong!
And do you want to know which rep falls into each bucket? You guessed it, Buy gong!
showing 1,581 - 1,590