Gong
Gong.ioExternal reviews
6,518 reviews
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Why I NOW love GONG
What do you like best about the product?
Great note taking ability - summaries are well presented. I admit to being a so-so note taker - this tool created fantastic notes for all to see - in their presented format - technical and sales. It integrated very well with SFDC. I use is very frequently and have grown to appreciate it beyond its initial impression of "meeting recorder"
What do you dislike about the product?
AI follow up emails aren't always correct - and sometimes meandering - i have to consistantly edit to improve formatting and content that is actually relevant.
What problems is the product solving and how is that benefiting you?
Note-taking, organization of data and sales intent
Gong is a timesaver
What do you like best about the product?
Gong is very easy to use and has a lot of useful features. I particular love their AI features, which allow me to quickly find specific information from client conversations I and other team members have had in the past. I use it very often to get the context of a client.
What do you dislike about the product?
I think it can sometimes it can be a hard interface to navigate. The automated action items are sometimes not completely accurate.
What problems is the product solving and how is that benefiting you?
It allows me to understand the goals of a client and were certain action items are at. I like that it connects to my email. I especially like that I can ask it a question and it scans all calls associated with the client, so I can easily take a look at the specific call that goes over that topic.
Review of Gong
What do you like best about the product?
The ability to search keywords has been crucial for onboarding in my role to find talk tracks around specific product components without reviewing an entire call.
What do you dislike about the product?
Sometimes the transcripts are not accurate so it's hard to find sections of calls where a specific component is discussed
What problems is the product solving and how is that benefiting you?
Automatic call recording and having a repository of previous client calls
Great tool for sales teams
What do you like best about the product?
Ability to record calls to go back and reference conversations is very helpful
Helps with sales training / for manager feedback on calls
Forecast tool pulls in data from calls to accurately determine health of deals and any gaps
Can generate follow up emails quickly
AI feature to summarize calls is helpful
Helps with sales training / for manager feedback on calls
Forecast tool pulls in data from calls to accurately determine health of deals and any gaps
Can generate follow up emails quickly
AI feature to summarize calls is helpful
What do you dislike about the product?
Forecast tool can be confusing and there's a bit of a learning curve to get started
What problems is the product solving and how is that benefiting you?
Recording all of our calls gives us the ability to go back and reference discussions for future outreach
My favorite tool to keep on top of my customers' needs and requests.
What do you like best about the product?
It boosts my efficiency. I love the pipeline section to keep on top of my renewals and that it pulls activity data that can be analyzed with AI to find what I'm looking for. The follow-up email feature is my favorite.
What do you dislike about the product?
I wish it were an all-in-one tool and worked as a CRM as well.
What problems is the product solving and how is that benefiting you?
Gong is helping me be more efficient and organized.
Gong: your partner for win / loss analysis
What do you like best about the product?
Gong is super easy to use we didn't even need a training module on it. Our team frequently uses it every week because it's implementation makes it so easy to have meetings automatically save.
What do you dislike about the product?
I don't have any dislikes at this time, perhaps a few different folders to keep various types of meetings would be nice.
What problems is the product solving and how is that benefiting you?
It serves as a great taker and also a great sales coach. I love the benefit of getting to see how much I talk versus the prospect on the call.
Gong is so helpful!
What do you like best about the product?
I love how you can quickly check calls to see if certain things were discussed. As an account manager, it makes it so easy to see if something was mentioned to the AE during the sales process.
What do you dislike about the product?
I wish you could search all calls from one customer to see which call something was talked about or if something was talked about at all.
What problems is the product solving and how is that benefiting you?
It drastically cuts down on the time it takes to write notes for my CRM, write follow ups, and determining next steps. I also love being able to quickly ask questions about a customers pain points or if certain items were discussed.
Powerful tool to reduce my admin work and access to useful insights
What do you like best about the product?
Integrations with other tools like Salesforce
Voice recognition for different languages
Format of Summaries and UX
Integration with Google Suite to include emails in the knowledge base
Voice recognition for different languages
Format of Summaries and UX
Integration with Google Suite to include emails in the knowledge base
What do you dislike about the product?
I can only use 1 video conferencing tool as default.
Legal limitations to use for internal calls.
Legal limitations to use for internal calls.
What problems is the product solving and how is that benefiting you?
Reduce admin, savind time taking notes and sharing information
Great summary and action item tool
What do you like best about the product?
The ability to retrieve calls and review summary and action items
What do you dislike about the product?
The search feature can be difficult at times.
What problems is the product solving and how is that benefiting you?
Allowing me to be more present in the conversation and it captures all notes, summary and action items.
Effective resource for enhancing sales and customer success.
What do you like best about the product?
Gong is a fantastic tool for reviewing meetings, keeping track of action items, and enhancing coaching sessions. With its analytics, it provides valuable insights that help teams identify areas for growth and replicate what works well.
What do you dislike about the product?
1. I've noticed that recorded calls are sometimes available a bit later than expected, which can make it tricky to review and analyze conversations in a timely manner.
2. While Gong provides some great AI-driven insights, I would really love to have more flexibility in filtering and customizing the data analytics to better fit our needs.
2. While Gong provides some great AI-driven insights, I would really love to have more flexibility in filtering and customizing the data analytics to better fit our needs.
What problems is the product solving and how is that benefiting you?
1. Challenge: It's tough to keep up with analyzing customer calls and meetings.
Solution: Gong steps in to capture, transcribe, and analyze those calls for you, giving managers fantastic insights into what works well and where there's room for growth. This makes coaching and strategic planning a breeze!
2. Challenge: Writing manual notes often leads to missing out on important insights.
Solution: With Gong, conversations are automatically recorded and summarized, letting representatives focus on building relationships instead of jotting down notes.
3. Challenge: Training and mentoring representatives can be challenging.
Solution: Gong's smart AI identifies skill gaps, which helps managers offer coaching that's backed by solid data.
Solution: Gong steps in to capture, transcribe, and analyze those calls for you, giving managers fantastic insights into what works well and where there's room for growth. This makes coaching and strategic planning a breeze!
2. Challenge: Writing manual notes often leads to missing out on important insights.
Solution: With Gong, conversations are automatically recorded and summarized, letting representatives focus on building relationships instead of jotting down notes.
3. Challenge: Training and mentoring representatives can be challenging.
Solution: Gong's smart AI identifies skill gaps, which helps managers offer coaching that's backed by solid data.
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