Gong
Gong.ioExternal reviews
6,466 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Never miss a detail again
What do you like best about the product?
Gong not only records your call so you can listen back and review them later. It also transcribes the call so you can search key words and be taken directly where you want to go in the call. You can start outreach workflows with Gong Engage to help keep on top on prospects and it all integrates with our email, phones, and CRM. It is very easy to use and set up and the support with Gong has been excellent. We use it everyday to aid in our sales cycles.
What do you dislike about the product?
Sometimes companies are mixed up in the system and a company you did not search for will pop up.
What problems is the product solving and how is that benefiting you?
With so many calls a day it can be easy to mix up who said what and get all the details correct. That is no longer an issue with Gong.
Transforming sales conversations into strategic Insights
What do you like best about the product?
What I like best about Gong is its ability to capture and analyze customer conversations with incredible detail. The AI-driven insights help us understand what's working in our sales calls, identify coaching opportunities and spot deal risks early. It's also great for aligning teams - everyone from sales to product can listen to real customer feedback and make data informed decisions. The visibility it provides into pipeline health and rep performance has been a game changer for our sales strategy. Gong also promotes alignment across teams- marketing, product and leadership can all hear the voice of the customer directly which helps drive smarter decisions. Overall, it's a powerful tool improving sales performance, team collaboration and strategic planning.
What do you dislike about the product?
While Gong is very powerful, there are a few areas that could be improved. The platform can feel a bit overwhelming at first due to sheer volume of data and features, it takes time to fully understand and configure everything. Occasionally, the AI-generated insights or call transcriptions may miss context or misinterpret accents, which can affect accuracy. Additionally, the pricing can be a barrier for smaller teams and sometimes the mobile experience isn't as robust as the desktop version.
What problems is the product solving and how is that benefiting you?
Gong solves several ley challenges in sales and customer engagement. it eliminates the guesswork from sales conversations by automatically recording, transcribing and analyzing calls. this helps me identify what's working where deals are at sick and how reps can improve. it also solves the problem id limited visibility - mangers no longer have to rely on secondhand updates, they can hear the voice of the customer directly. the insights gong provides helps me coach more effectively, forecast more accurately and align better across teams. As a result, I have seen improvements in win rates, onboarding speed and overall sales productivity.
Tremendous asset to GTM
What do you like best about the product?
Call transcripts, and the ability to get an email draft for follow-ups.
Gong has allowed me to better focus on calls since I know the notetaking will be performed automatically, and I can review the transcript as needed. The ability to share meeting recordings/snippets with Product or other value-added teams also provides tremendous value.
Gong has allowed me to better focus on calls since I know the notetaking will be performed automatically, and I can review the transcript as needed. The ability to share meeting recordings/snippets with Product or other value-added teams also provides tremendous value.
What do you dislike about the product?
Delay for AI summary (minor issue).
If I upload a call recording manually, the process to tag to an existing account is somewhat cumbersome (minor issue).
If I upload a call recording manually, the process to tag to an existing account is somewhat cumbersome (minor issue).
What problems is the product solving and how is that benefiting you?
Note taking and efficiency of follow-ups.
Useful!
What do you like best about the product?
Our team records all of our calls in Gong so we can listen back and use it to help get better.
What do you dislike about the product?
There is nothing that I dislike about Gong.
What problems is the product solving and how is that benefiting you?
We are able to train our employees using Gong calls.
Great for note taking
What do you like best about the product?
With the new AI assistant the whole conversation is clearly structured in notes after for you to review and take action on the next steps mentioned on the call
What do you dislike about the product?
That the assistant is visible and might feel intrusive for some customers
What problems is the product solving and how is that benefiting you?
Creates clear notes that I can revisit days after or to prepare for a meeting to know where we left off.
The AI assistant creates clear next steps, with owners, to take action on the commitments from all parties.
The AI assistant creates clear next steps, with owners, to take action on the commitments from all parties.
All in one package!
What do you like best about the product?
Having the ability to search any conversation recorded and the ability to ask AI questions has made work extremely streamlined.
What do you dislike about the product?
Transcript can be spotty and it doesn't like accents too much.
What problems is the product solving and how is that benefiting you?
Looking on Gong instead of sifting through emails has been a complete game-changer.
A must-have in any capacity for any software sales job
What do you like best about the product?
Gong is incredibly reliable for call recordings, ensuring every conversation is captured without fail. A major upside is the unparalleled historical view it provides – we can easily look back at the entire history of calls and emails for any contact or account within our company. I particularly appreciate the ability to filter by speaker and instantly view comprehensive transcripts, which is invaluable for reviewing conversations. The summaries for follow-up emails are a huge time-saver, and the task list within Gong Engage is very useful for managing my daily activities. While the platform offers 'flows' for outreach, its core strengths lie in its robust recording and intelligence features.
What do you dislike about the product?
My primary dislike with Gong is the clunkiness around its forecasting features. The process or interface for forecasting can be cumbersome and less intuitive than other aspects of the platform.
What problems is the product solving and how is that benefiting you?
follow up timelieness, deal intellegence
user experience team
What do you like best about the product?
we can listen to our own calls and rate oursleves
What do you dislike about the product?
user interface is confusing at times, please improve this
What problems is the product solving and how is that benefiting you?
understand where I stand as a seller
Gong is a skill accelerator
What do you like best about the product?
Gong makes my day to day life as an Individual Contributor extremely productive - the UI is great and it's a one stop shop for reporting upward
What do you dislike about the product?
There are a few tweaks that I think could be made for the forecasting UI - sometimes it's unclear what still needs to be filled out
What problems is the product solving and how is that benefiting you?
Reporting, forecasting, self-coaching, recap calls, and deal summaries - it makes my life so much more efficient and my deal process much more accurate. I'm not missing things in follow ups or when building presentations, which is a huge lift if I did not have this tool.
Gong for the Win!
What do you like best about the product?
Gong is an amazing tool that helps boost productivity, helps build pipeline and keep track of all of your sales activities.
I don't know what I would do without my Gong calls to keep me organized, follow up on sales activities and to ensure nothing slips through the cracks.
I don't know what I would do without my Gong calls to keep me organized, follow up on sales activities and to ensure nothing slips through the cracks.
What do you dislike about the product?
I would say the fear of everyone listening in on your calls, it really wears off quickly but it's something I had to overcome for sure.
What problems is the product solving and how is that benefiting you?
Gong is helping me track sales activities and helping automate tasks that used to be 100% manual.
showing 151 - 160