Gong
Gong.ioExternal reviews
6,518 reviews
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Very useful product in a call-focused environment
What do you like best about the product?
Being able to see words or phrases that concert more people, my boss being able to review my calls and make comments/suggestions, being able to review calls again before a follow up
What do you dislike about the product?
Sometimes it takes all day for calls to be imported. This generally isn’t a big deal unless I’m passing the call to the next step and they need to review it
What problems is the product solving and how is that benefiting you?
Being able to quickly look at what words and phrases were successful is key
Extremely useful tool to hone your craft
What do you like best about the product?
I enjoy that not only am I able to listen to me or my colleagues' calls but that Gong also breaks down statistics such as talk ratio and interactivity. This allows me to get a quick understanding of how well the conversation went in terms of the KPIs that me and my manager set. Gong even tracks how many questions I asked during the conversation so that I can ensure there is sufficient dialogue.
Essentially, Gong allows me to be a student of the game in the same way that a pro athlete reviews game tape and for that, I am very grateful.
Gong is also useful for collaborative purposes. For example, an Account Executive can review a call that a Sales/Business Development Representative had before entering his/her follow up call with that same prospect.
Essentially, Gong allows me to be a student of the game in the same way that a pro athlete reviews game tape and for that, I am very grateful.
Gong is also useful for collaborative purposes. For example, an Account Executive can review a call that a Sales/Business Development Representative had before entering his/her follow up call with that same prospect.
What do you dislike about the product?
I dislike that every single one of my calls aren't recorded in Gong. To my understanding, this has something to do with state recording laws or something of that nature so it may not be Gong's fault. Nevertheless, I understand how valuable it is to be able to listen to calls so I hate when I don't have that privilege. It may be helpful to include some note of exactly why all calls aren't recorded so that users can predict whether or not they will be able to refer back to the recorded call after hanging up with a prospect.
What problems is the product solving and how is that benefiting you?
I am able to identify areas of my, or coworkers, conversations that can be improved. It also helps my manager with coaching as he is able to speak to specific conversations as opposed to broader habits that I may not be able to notice myself (without concrete proof/examples).
Gong has really helped me professionally
What do you like best about the product?
It is a great way for me to share my calls with my boss, it allows us to meet once a week and cover where I could get better. It also allows me to share short snippets.
What do you dislike about the product?
I don't know that there is too much I don't like. We have it connected to our outreach system as well where I just make phone calls, so I wish my stats would only reflect my demos rather than my calls as well.
What problems is the product solving and how is that benefiting you?
pinpointed where I could be reaching the customer deeper, where I talk too much or where I need to talk more. and also vocal ticks
Recommendations to others considering the product:
use it, it is super helpful, I have worked in sales for awhile, and if you are working with only your computer to communicate with people it really helps you see how you can improve yourself!
Gong is great!
What do you like best about the product?
Gong's recordings after my calls are great
What do you dislike about the product?
I haven't discovered any real downside yet
What problems is the product solving and how is that benefiting you?
I am able to review my calls almost immediately after the call is finished. I am able to learn from the notes Gong provides where I might have action items and what I need to focus on. There are numerous features I haven't even begun to try yet, but since I just started using Gong I have recognized a variety of benefits allowing me to use it to manage my sales activities more effectively.
Recommendations to others considering the product:
Try it. It's really good! (so far!)
Gong for Account Management
What do you like best about the product?
Gong is easy to use and has totally changed my workflow - it's saved me time and helped
What do you dislike about the product?
I feel like I'm getting great use out of the tool. I wish the transcripts were easier to follow, and I also wish there were a "compact' view I could toggle to for the call list instead of including the thumbnails.
What problems is the product solving and how is that benefiting you?
In my organization, it's been a critical tool to listen back to complicated customer needs, especially with an entire team serving them. We also use gong to snippet customer feedback or thoughts on the market and send to our product marketing team to inform our roadmap. The handoff from sales to account management is cleaner, clearer, and more productive thanks to gong.
Recommendations to others considering the product:
Think about how having customer calls recorded can help your organization across departments - not just sales intelligence/data.
Gong is a fantastic and super useful tool for salespeople of all levels
What do you like best about the product?
Gong provides us with the ability to conduct post-mortem reviews of conversations and understand where and how we can improve.
What do you dislike about the product?
We are still waiting on additional team features
What problems is the product solving and how is that benefiting you?
Optimized our sales coaching abilities
Never seen any other alike products as sophisticated as Gong looks!
What do you like best about the product?
I usually take best-practices and top sales lines from my colleagues and usually I don't have the time to listen to all this and transcribe myself. It makes it easier for me to just open the already transcribed conversation and just let me copy and paste these lines for my reference. Since the robot is not perfect, I love that there is a timestamp on parts of the conversation to help me listen back and realize what has really been said,
What do you dislike about the product?
Too many recognized and unrelated topics that topic list can no longer be helpful.
What problems is the product solving and how is that benefiting you?
When coaching, it's easiest to just go back to a conversation, search a keyword and find proof of whatever has been discussed.
Game changer for sales
What do you like best about the product?
An easy idea but brilliant execution, Gong is changing the game for our sales team
What do you dislike about the product?
I wish Gong helped to make it more transparent that calls were being recorded
What problems is the product solving and how is that benefiting you?
Help with onboarding and helping to give peer feedback
Can't do my job without it
What do you like best about the product?
I love the ability to both dissect my own call but also learn best practice from our team as a whole. I use Gong to hear how others tackle challenges maybe more so than my own. It really makes me a better resource for our customers as I'm able to really hear their questions and concerns.
What do you dislike about the product?
Gong needs to improve the usability of the mobile app. I like to listen to calls on my commute and it doesn't offer the same experience that the web app does. It's often challenging to skip to specific parts of the call, rewind, or fast forward appropriately.
What problems is the product solving and how is that benefiting you?
Gong helps democratize the access to best practice from our team and uplevel my own sales skills. I relisten to calls prior to every customer facing call and will augment that with what others are doing that is working well
Gong i more than just a call recorder
What do you like best about the product?
There are really impressive features that go beyond just recording a call. You can pull analytics that will help you improve as a salesperson
What do you dislike about the product?
Honestly, nothing comes to mind. Gong is a really solid tool! Highly recommend
What problems is the product solving and how is that benefiting you?
Will provide analytics into all sorts of metrics to help you improve as a salesperson. Can benchmark those against all other folks in the org
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