Gong
Gong.ioExternal reviews
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account executive
What do you like best about the product?
being able to listen to team member's calls
What do you dislike about the product?
lot emails i wish there was lessssssssss
What problems is the product solving and how is that benefiting you?
easy to review calls to take notes. saves time
A tool that provides a transcript of all my business interactions.
What do you like best about the product?
It provides a transcript of all my business interactions. The best feature is keyword options that picks out certain keywords or phrases stated during the conversation that can be used for reference while back tracking.
What do you dislike about the product?
Minor inaccuracies of the transcription script may be less than ideal, given that people have different accents, tonations and thus its inability to adapt to different accents is an area of improvement.
What problems is the product solving and how is that benefiting you?
It helps with quick reference and provides a platform for training and coaching within the organization. Coaching and training is made easier with the use of Gong.
Recommendations to others considering the product:
Take some time to familiarise yourself with the interface.
Best Software for Sellers
What do you like best about the product?
It's the ability to keyword search and find phrases or things that were sent on the call. But on top of that it's the fact that gong pulls stats and follow-up action items for calls. As a seller its hard to simply remember what was said and what action items were pulled from calls...Gong makes it easy!
What do you dislike about the product?
Truthfully, there isn't anything I dislike. It really is super easy to use and the trainings you all provide as a part of the onboarding process are super helpful and intuitive.
What problems is the product solving and how is that benefiting you?
Pulling action items, searching for things said in transcripts, watching my talk ratio, seeing how patient I was in my calls....my managers use this for call coaching and it has been so helpful in my development.
Recommendations to others considering the product:
N/A
Great for commercial and enterprise sales
What do you like best about the product?
I like the transparency of Gong and its ability to identify moments in the conversation that would improve the sales call.
What do you dislike about the product?
I wish I could see how many people viewed or watched my video
What problems is the product solving and how is that benefiting you?
Improving my delivery and also my posture and appearance on calls
Gong Review
What do you like best about the product?
Great tool for internal training and onboarding colleagues
What do you dislike about the product?
The transcript could be a little bit better
What problems is the product solving and how is that benefiting you?
training new colleagues, listening in to your own calls afterwards to take notes
Recommendations to others considering the product:
great for training
Besides the human brain, best sales tool on Earth.
What do you like best about the product?
Gong is SO robust. It's the best sales tool on this Earth. Identifies pipe at risk, breaks down WHAT reps/clients are talking about, talk distribution, has transcripts AND video, and is crucial to finding positive replicable behaviors and coaching opportunities. Easily my favorite sales tool in the old toolbelt. I've been a Gong user for years and still don't think I have utilized everything there is on this tool. Any future roles I have, if they're not using Gong, I won't work there. It's too valuable.
What do you dislike about the product?
The only suggestion I would throw in is the talk to text translation is sometimes a bit off. I know this is common in every tech stack tool, including my iPhone. But that's my only thing, is if I go to post a snippet sometimes talk to text is off. Only so much we can do there, though.
What problems is the product solving and how is that benefiting you?
Pipe that's at risk. Uneven talk distribution. Gong picks up how long we're talking vs. how long we're doing a screen share. And Gong picks up how long we're talking about pricing vs. next steps. This tool literally has everything to "catch people doing something right" and identify growth opportunities.
Recommendations to others considering the product:
Just use Gong. Just do this. Especially for Sales.
Incredible for Customer Success teams!
What do you like best about the product?
Listen Later and the ability to save calls to folders. Save and send snippets. Comment on portions of the call. Access transcript, etc!
What do you dislike about the product?
I'd like to be able to save calls to folders via mobile (vs just listen later)
What problems is the product solving and how is that benefiting you?
Enablement. It's also helped me understand the different styles between varying CS teams. I appreciate listening to calls that took place during the pre-sale process so I'm better prepped as a CSM to take on the account. It wouldn't be possible w/o Gong!
Makes onboarding a breeze!
What do you like best about the product?
I like the ability to easily find recordings about content I need. Gong makes it simple for me to review calls across the organisation to always push to be better.
Throughout my onboarding, I was able to find calls I needed more guidance on and ultimately get all the information I needed when I needed it!
Throughout my onboarding, I was able to find calls I needed more guidance on and ultimately get all the information I needed when I needed it!
What do you dislike about the product?
To be honest, nothing yet.
The navigation is intuitive, finding other teammates is smooth and overall the experience is very straightforward.
If being extremely picky it could be a little faster to generate the gong call via Zoom, but again this is being very very picky.
The navigation is intuitive, finding other teammates is smooth and overall the experience is very straightforward.
If being extremely picky it could be a little faster to generate the gong call via Zoom, but again this is being very very picky.
What problems is the product solving and how is that benefiting you?
Gong helps solve internal consistency across calls. It allows me to review my own calls, but possibly more importantly it provides a great way to double-check if anything was agreed on the calls and having evidence of those agreements.
Recommendations to others considering the product:
Go for it. This is my first time using Gong and honestly its been an absolute lifeline!
Great tool for my Customer Success Manager team
What do you like best about the product?
- Great keyword searching capabilities
- Easy to navigate
- Salesforce Integration
- Slack Integration
- Product Board Integration
- Scalability
- Easy to navigate
- Salesforce Integration
- Slack Integration
- Product Board Integration
- Scalability
What do you dislike about the product?
The only thing we don't like is the transcription has errors so have to modify snippets that we send to other teams.
What problems is the product solving and how is that benefiting you?
Allows us to relay customer calls to product, engineering, onboarding, and other teams across the organization. Use recorded calls to train new CSM team members.
Perfect tool
What do you like best about the product?
Gong is easy to use and even offers me insights into my deals that I can use to drive urgency, beat competitors, and hit my quotas.
What do you dislike about the product?
Not much is missing here, and they consistently improve the product.
What problems is the product solving and how is that benefiting you?
I'm using Gong to improve win rates, beat competitors, and improve my sales game.
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