Gong
Gong.ioExternal reviews
6,454 reviews
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A must-have tool when working with customers
What do you like best about the product?
I love the fact that the product is so easy to use. We use it a lot to share calls and giving feedback with the team internally, where you can easily leave notes and comments, so you don't need to listen to full calls. The snippets are also great when sharing with the team and it's great so share calls externally as well
What do you dislike about the product?
I wish there was more localization. I do calls in 3 languages and the transcript and statistics only work in English. It would be great to have other languages supported as well
What problems is the product solving and how is that benefiting you?
It's definitely helping us in being more transparant, both internally and externally with out clients. It's also great for training purposes.
great sales tool to make sure you never miss anything
What do you like best about the product?
transcribes calls and searchable so you can find exactly what you are looking for without having to skip through a bunch of audio
What do you dislike about the product?
nothing so far, it has been the greatest new addition to my toolkit
What problems is the product solving and how is that benefiting you?
Being able to really listen fully on calls and not worry about taking detailed notes or missing something. Has really improved my calls by being able to reference back their own words
Great product for Sales/Account Management
What do you like best about the product?
Its very easy to find key topics such as pricing negotiations or look at trends on how your calls develop. This tool is invaluable in improving your sales processes by listening to yourself, and listening to other team members who have success.
What do you dislike about the product?
The transcribing/voice recognition isn't always perfect, but works fine most of the time.
What problems is the product solving and how is that benefiting you?
Recalling specific notes/information from calls.
Improved coaching by management, self learning by listening to experienced colleagues.
Improved coaching by management, self learning by listening to experienced colleagues.
Gong - best tool for a sales person!
What do you like best about the product?
That we can go back to our sales call and review them. I find this very helpful when writing notes on the account, or prepping before a next steps call. Also great for training
What do you dislike about the product?
Nothing really, maybe all the emails from Gong.
What problems is the product solving and how is that benefiting you?
Finding the true pain points in potential customers. Listening to junior Sales Reps and helping then fine-tune their skills
Great for coaching
What do you like best about the product?
It's great the Gong splits the call up based on who's speaking/what topics are being discussed. Often times I have to go back and listen to calls for additional notes and gong makes it easy to figure out where I should jump to.
What do you dislike about the product?
Nothing to really dislike about it in full transparency. It does exactly what you expect it to do.
What problems is the product solving and how is that benefiting you?
Coaching for the sales team - managers review calls during every 1:1. They leave notes, highlight points to go over and offer feedback. It is one of our core channels for feedback/training.
Recommendations to others considering the product:
If you're looking for sales enablement/training tools, gong should definitely be on the list of vendors to look into.
Helping me become a closer
What do you like best about the product?
As an AE who has been in seat for about 6 months, learning is crucial for me. I lean on more senior reps and my managers to listen to my calls but they can't always sit in.
It's nice to have them be able to jump into my calls and leave feedback.
I went from being in the middle of the pack to the leader of my team in 1 quarter.
It's nice to have them be able to jump into my calls and leave feedback.
I went from being in the middle of the pack to the leader of my team in 1 quarter.
What do you dislike about the product?
I dislike the speech to text functionality. It leaves a lot to be desired, but it's understandably a hard function to build.
What problems is the product solving and how is that benefiting you?
Gong helps sales reps improve by being able to listen to their own calls and receive feedback from peers
Valuable but expensive
What do you like best about the product?
Gong makes doing call reviews with your team so much easier and more efficient. You can search for key phrases in calls and measure how your reps are behaving compared to best practices. You can also listen to calls at 2x speed so you save time. Finally, all calls are recorded and you can share with prospects, which has saved me from having to re-demo my prospects.
What do you dislike about the product?
It's really expensive. If your team doesn't do call reviews and your managers don't invest time in listening to how reps are performing on the phone and how to get better, it's probably not worth it.
What problems is the product solving and how is that benefiting you?
My team uses Gong for call reviews. We analyze how reps are performing at a high level (how much time spent talking, how many "closed" vs. "open-ended" questions are asked in a sales process, etc). Then, we dive deeper - looking at how reps handle certain objections in a given opportunity to uncover where things went awry in a call or sales process. It's so valuable and helps managers give more actionable, specific feedback.
Recommendations to others considering the product:
Trial this software for call reviews. Spend the time putting in the settings that are relevant to your sales process, you will see a lot of value.
Gong is the most valuable tool in our sales stack
What do you like best about the product?
Gong is easy to share calls, tag snippets, and review analytics.
What do you dislike about the product?
The Gong app does not allow you to view shared screens being presented.
What problems is the product solving and how is that benefiting you?
Sales team training and sharing customer POV for marketing and product
Good Sales Tool
What do you like best about the product?
I like the fact that Gong records our calls in an unobtrusive way. It allows me to 'rewind' and see what happens with a deal, where we went wrong, what info we didn't get or question we didn't ask. I can comment reps on certain calls with feedback and tips. Vice versa, it also allows me to share out questions or talk tracks that are working and really helps new reps ramp faster by listening to more experienced reps.
What do you dislike about the product?
Their app needs work. I do the majority of my call listening on mobile while in transit and it has crashed or malfunctioned multiple times. Other than that there's really not much to dislike.
What problems is the product solving and how is that benefiting you?
We use this as a sales team to reduce the time to ramp new reps and for coaching in deals.
Great tool
What do you like best about the product?
Gong allows me to actively listen to prospects and their questions while not worrying about note taking and forgetting details later. The action items provided at the end of the calls are also great for reminders about what needs to happen post call.
What do you dislike about the product?
Occasionally there will be technical issues where a call will not record despite being set up to record.
What problems is the product solving and how is that benefiting you?
I'm constantly learning from calls and developing my sales skills. I can learn from myself and others on my team about what worked well and what didn't to constantly improve.
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