Gong
Gong.ioExternal reviews
6,518 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Everyone should use Gong
What do you like best about the product?
The ability to get feedback from my manager, his manager or anyone else in the org on any call I've had is invaluable. The information is easy to share, either the full call or an important snippet. Gong also allows me to focus on the conversation I'm having with my prospect and go back to take notes later. Until now, I had no consistent way to listen to my own pitch-- this is helped me identify so many things I can improve and then I get to go back and see if I actually fixed the problem on the next call.
What do you dislike about the product?
Can't think of any downside- very intuitive tool with a ton of upside. They biggest challenge I can see is if everyone in the org hasn't adopted it and there isn't a culture of feedback
What problems is the product solving and how is that benefiting you?
Coaching- Sales managers never have enough time to sit on every call but with this they can give feedback on any discussion I've had. It's also important for reviewing myself, my progress, and taking notes I may have missed.
The benefits of Gong are tremendous
What do you like best about the product?
Keeping track of how the team performs on calls.
Tracking all key parts of conversations.
The sharing ability streamlined and convenient.
Tracking all key parts of conversations.
The sharing ability streamlined and convenient.
What do you dislike about the product?
The only drawback I've experienced is the quality of the transcripts. Even so, they are still very useful/
What problems is the product solving and how is that benefiting you?
We are able to track requirements and share with team members so easily.
Great platform for learning, administrative, and sharing purposes.
What do you like best about the product?
Love the fact that I can share audio/screen-shares with customers so they can share with their teammates. Very useful for keeping tabs on what was discussed/not discussed during meetings as well. Easy search functionalities.
What do you dislike about the product?
Occasional glitches such as choppy audio playback in Gong (rare).
What problems is the product solving and how is that benefiting you?
Has impacted the way I track historical meeting data and has helped to get my company's solution into the eyes of prospects' key DMs if they're not available to get on calls.
Gong helps with with Self-reflection
What do you like best about the product?
Do you ever feel like a call has gone super well and get off wondering how you could replicate that? Or have you had the worst call of your life and would love to avoid that feeling ever again? Well, gong allows you to go back, listen, learn, dissect, reflect and grow as a human and a salesperson.
What do you dislike about the product?
There isn't much that I disliked about the software. I think it made a lot of sense and has a ton of bonus features I enjoy like a heads up for upcoming calls. For the call summary with action items, I guess I would love it if that was 100% accurate but I understand there are technological and linguistic limitations.
What problems is the product solving and how is that benefiting you?
Realized how to improve myself as a salesman. I have been able to identify patterns and figure out where and how I am losing and/or winning deals. It has also enabled collaboration across our team in a very targeted and productive way. We have also been able to solve the issue of note-taking during the call. The gong app is our very own personal assistant diligently taking notes throughout our calls so that we can focus on what really matters in the moment.
Recommendations to others considering the product:
Do you want insight into your team and what helps them win? Buy gong!
Do you want to learn where you can teach your reps to succeed? Buy gong!
And do you want to know which rep falls into each bucket? You guessed it, Buy gong!
Do you want to learn where you can teach your reps to succeed? Buy gong!
And do you want to know which rep falls into each bucket? You guessed it, Buy gong!
Revamped how we self coach
What do you like best about the product?
Really like that gong record and transcribes the calls we make, be it SDR calls or AE calls!
What do you dislike about the product?
We had a glitch last week where certain calls did not record but overall the experience has been great
What problems is the product solving and how is that benefiting you?
Call coaching, call recording, listening and self correction
Love Gong
What do you like best about the product?
Ease of Use - and the ability to find very specific calls based on keywords. As someone who mentors new reps, it makes it very easy to dig into talk tracks that my team is struggling with
What do you dislike about the product?
Very rarely there are technical difficulties and the calls do not record.
What problems is the product solving and how is that benefiting you?
Sales Training and developement
Gong Me
What do you like best about the product?
I love the transcripts that Gong provides. The ability to easily go back and check what we discussed and next steps are huge in every one of my sales calls. And not having to listen to all of it, but still jumping to parts of it to listen to based on the transcript... game changing in my sales process.
What do you dislike about the product?
Gong is great except for the mobile capabilities. I travel a lot and am on my cell phone. When I need to make a call and have it recorded in gong it doesn't happen unless I schedule it in advance through Zoom.
However the customer service has been amazing and reached out to me and says they are working on this for Q4 of this year!!
However the customer service has been amazing and reached out to me and says they are working on this for Q4 of this year!!
What problems is the product solving and how is that benefiting you?
My VP of sales is able to listen to calls and make notes right when I said something... that has helped solve the problem of him saying... you should have said this...
Now I know when and where he meant.
Now I know when and where he meant.
Better Sales Conversations Every Day
What do you like best about the product?
Gong's intuitive UI is second to none and has become an integral part of our sales org. We use gong daily to analyze our conversations and iterate in our sales conversations.
What do you dislike about the product?
I would love if you were able to see the screen-share within the Gong ios app - it currently only plays audio.
What problems is the product solving and how is that benefiting you?
Being able to use calls from across the organization to assist in personal development and carrying more meaningful conversations.
fan of speed listening
What do you like best about the product?
Love the ability to listen to a recording, scrub easily and increase speed
What do you dislike about the product?
The calls are not always synced to the correct accounts (e.g., parent v. child account) which can make finding them difficult.
What problems is the product solving and how is that benefiting you?
Listening to previous conversations with clients and reviewing deal information.
Gong, a very valuable tool
What do you like best about the product?
I really enjoy how that the majority of my calls are housed in one area and are easily accessible. I think Gong takes it to the next level by catching key words in the recorded call; this allows its users quickly skip to certain parts of the recording.
What do you dislike about the product?
Not often, but occasionally a call here and there won't capture in Gong and I've found that when that happens it can't be recovered. This is not a common occurrence, so it hasn't become an issue, but there may be a day when there's a call I need another listen to that's not available. This is the only reason I my score is 9/10.
What problems is the product solving and how is that benefiting you?
I'm in a CSM role and I've found that it's really effective because my team can listen to the sales calls before it's hand off. Having access to these calls allows my team to be prepared and ready to be a partner and advocate for our new client.
Recommendations to others considering the product:
Looking forward to where the product is going. Keep up the good work.
showing 1,601 - 1,610