Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great way to see what you're doing well, and where you can improve immediately
What do you like best about the product?
I love the action item reminders after the call - gives you a brief rundown of the things you said you would do for a client. Also, the statistics around monologues, interactivity, and customer story length are really valuable to see. Sharing calls (or parts of calls) with prospects is really easy - just click a button and it emails it to your colleagues or prospects.
What do you dislike about the product?
Signing on from the homepage launches a second page - kind of annoying. Talk to text is good but not exact.
What problems is the product solving and how is that benefiting you?
In sales, we tend to talk A LOT about the product, so knowing just how much we're talking (especially uninterrupted) is a big eye-opener. Helps refocus on the customer, show progress over time, show team progress from a high-level (especially helpful in seeing who closes the most VS who talks the most).
My experience with Gong has been impeccable to learning a better sales process.
What do you like best about the product?
Being able to listen to calls sped up. This is a valuable tool that saves me time when reviewing calls.
What do you dislike about the product?
The short calls are not recorded. The other thing I dislike is that the app is not as usable as the website.
What problems is the product solving and how is that benefiting you?
Being able to listen to performing sales individuals and replicate and bottle what tools are useful.
Recommendations to others considering the product:
Get it!
I use this for ADP and it helps me advance as a worker.
What do you like best about the product?
I like to be able to reflect on my past phone calls.
What do you dislike about the product?
The constant emails from gong. Some of these emails are helpful, but most of them are unnecessary.
What problems is the product solving and how is that benefiting you?
I have learned where i need to improve on a phone call.
Gong helps reinforce good habits
What do you like best about the product?
Listening to successful calls to emulate and use in my calls. Learning how other account managers manage their call to set up for successful closing of the sale.
What do you dislike about the product?
Listening to calls in which callers are not interactive. Listening to account managers that don't hear the customers buying signals. Rude customers not respecting agents time. Callers that hang up on agents.
What problems is the product solving and how is that benefiting you?
I'm noticing now that Im not using filler phrases and have bettered my call structure
Recommendations to others considering the product:
Love it! Will use as long as my company uses it!!
The Prefect Tracker
What do you like best about the product?
I like how Gong combs through each call and highlights the main points of coverage on every call.
What do you dislike about the product?
I wish calls could be loaded into gong immediately after each call instead of having to wait a while to listen to them.
What problems is the product solving and how is that benefiting you?
It is helping me hone in on exactly what I need to be doing with my sales process.
Recommendations to others considering the product:
Jump in, it's worth it
Very useful
What do you like best about the product?
Gong transcribes the call and you can search calls by key words
What do you dislike about the product?
The amount of emails I get from gong is excessive. I receive 15+ emails a day which is cluttering my inbox
What problems is the product solving and how is that benefiting you?
Strategic call planning. Can use gong to hear differences in my pitch
Amazing tool for customer insights!
What do you like best about the product?
I love the ability to look back at customer calls to take notes, so I can fully participate in my calls with the assurance that I won't miss any important details.
Gong has also been helpful in sharing insights with my product and leadership teams. These teams don't get to interact with customers as often as I do – the ability to send specific snippets of videos has been an incredibly effective way to transmit un-biased customer feedback to my internal stakeholders.
They seem to have great customer service, too, though the product is intuitive enough that I haven't needed to use it much.
Gong has also been helpful in sharing insights with my product and leadership teams. These teams don't get to interact with customers as often as I do – the ability to send specific snippets of videos has been an incredibly effective way to transmit un-biased customer feedback to my internal stakeholders.
They seem to have great customer service, too, though the product is intuitive enough that I haven't needed to use it much.
What do you dislike about the product?
The play/pause functionality is finicky. If I pause a video for 10 minutes or longer and then press Play, the video often won't play again. Even refreshing the page doesn't work – I have to log out, log back in, and find the video all over again.
The transcript of the calls is also fairly off – it works well enough that I can search for a keyword and usually find the section I want to review, but the voice-to-text yields some weird results.
The transcript of the calls is also fairly off – it works well enough that I can search for a keyword and usually find the section I want to review, but the voice-to-text yields some weird results.
What problems is the product solving and how is that benefiting you?
- Delivering Customer Insights to leadership and product teams
-Greater accuracy in understanding customer needs - faster and more impactful meeting follow-ups
-Greater accuracy in understanding customer needs - faster and more impactful meeting follow-ups
Zip Gong Review
What do you like best about the product?
Being able to listen to different calls to get better at sales. Also listening to my own calls helps out a lot.
What do you dislike about the product?
Theres really not much to dislike. I like how everything works. There are a lot of filters that can get confusing sometimes
What problems is the product solving and how is that benefiting you?
Finding out what works and what doesnt work for our industry
Great Sales Software
What do you like best about the product?
Call analysis makes reviewing calls incredible easy.
What do you dislike about the product?
Nothing immediately jumps out as dis-likable. The software is very well realized
What problems is the product solving and how is that benefiting you?
Recording calls to review after the fact with the team. Acts as the source of truth of the state of any current deal and provides visibility to our entire sales team.
Incredible for analyzing my best practices
What do you like best about the product?
Ability to revisit calls I found success or failure on. I also allows me to put myself back into the conversation more quickly on my follow up calls
What do you dislike about the product?
I don't think there is anything to dislike. It is really all upside.
What problems is the product solving and how is that benefiting you?
I haven't run into any issues. The benefits allow me to be more present in my future calls and remember more from the older ones
Recommendations to others considering the product:
Try the phone app as well
showing 1,611 - 1,620