Gong
Gong.ioExternal reviews
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The system you never knew you needed
What do you like best about the product?
How far you can drill down to find specific words in calls to locate what you're looking for.
What do you dislike about the product?
It's overwhelming at first but that goes away in time.
What problems is the product solving and how is that benefiting you?
If certain words are coming up that are negative or need more attention, we can find out why they are and how to overcome them.
Gong Review
What do you like best about the product?
There are so many things to use in Gong for your team like scorecards, keywords, call coaching and more things I don't even know about. Plus, their team is extremely helpful and so nice! I was able to hop on a video call with Melissa and she shared so many useful tools.
What do you dislike about the product?
I would love to see more video walkthroughs of the tools that can be used and different ways to use them. The walkthrough tutorial we had with Melissa was so so helpful, but there are a few things that are confusing at times, so having a clear video to not take up people's time would be so great!
What problems is the product solving and how is that benefiting you?
My company is helping our team members have stronger conversations and overcome obstacles on the phone. We have a script, but my team does not follow that 100% due to the conversations they are having, but there are a ton of objections and hearing those back are SO helpful. We have been able to create an internal FAQ for my team so those questions that have come up can be reviewed before hand.
Great for calls
What do you like best about the product?
Love that it analyses the call and shows what is done well and what needs improving.
What do you dislike about the product?
The transcript is usually very off and quite different from what is being said.
What problems is the product solving and how is that benefiting you?
I've cut down on filler words, I am aware of my customer to agent speaking ratio, and am having more in-depth conversations.
Gong is the best way to log sales calls and interactions as a company-wide resource
What do you like best about the product?
I love the filter and search capabilities that make it super simple to find calls that match the needs of your initiative. Especially being able to search by term or specific keyword.
What do you dislike about the product?
Not much to dislike. This software is truly optimized for use of all teams at a SaaS company, allowing us to be able to retrieve valuable insights from in-field interaction.
What problems is the product solving and how is that benefiting you?
The business problem we are solving is being able to gain valuable insights from in-field interactions with prospects and potential customers. This allows us to see first-hand and gather primary data that feed into our Marketing processes and collateral.
Very helpful tool
What do you like best about the product?
I find that the tool is very intuitive and easy to use.
What do you dislike about the product?
It is a premium price point so users need to utilize it to get the value, but if they do use the data it is valuable.
What problems is the product solving and how is that benefiting you?
I no longer have to take meeting minutes. I can also review calls to revisit feature requests as well as listen to calls I miss. I like that you can create snippets of calls as well to provide focused feedback to others when sharing calls.
Gong helped me become an effective Sales Rep in no time
What do you like best about the product?
I love being able to review my calls with my manager and find areas of improvement that can drive more sales to close
What do you dislike about the product?
Nothing at all the product is great and I love using it.
What problems is the product solving and how is that benefiting you?
Sales effectiveness has been improved by coaching and learning from tenured and successful peers.
Great
What do you like best about the product?
2x speed, review for all my calls as a new ramping AE.
What do you dislike about the product?
basically nothing, potential customers do not mind recording, super helpful for my team.
What problems is the product solving and how is that benefiting you?
Time saving
Your Company's Secret Weapon
What do you like best about the product?
The ability for colleagues to gain the insights to do their jobs more effectively and efficiently has never existed in one tool in the last 25 years.
What do you dislike about the product?
When I find something, I'll let you know.
What problems is the product solving and how is that benefiting you?
Gong solves problems, you've yet to discover on both an individual and workforce level. The ability for someone to immerse themselves into a conversation without note-taking has changed the way salespeople can connect more with clients. In today's WFH and remote working world, Gong connects employees around the globe. The subtleties in conversation and the things that make a big difference. To be able to uncover those in conversations - the tracking tools and the technology, allows Gong to become a company's secret weapon.
Account Executive
What do you like best about the product?
The fact that it records all of our meetings automatically but doesn't feel intrusive during the call itself
What do you dislike about the product?
The transcription at times can be a bit off but that is to be expected. For the most part it works fine.
What problems is the product solving and how is that benefiting you?
Gong allows me to be attentive on calls with the ability to go back and take notes after the fact
Great feature for calls recorded
What do you like best about the product?
The ability to view calls, and review content
What do you dislike about the product?
not anything that I can tell right now, all is good with this app.
What problems is the product solving and how is that benefiting you?
Being able to view calls, if something was missed, review for more understanding as to make changes during calls if needed.
Recommendations to others considering the product:
not any at this time
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