Gong
Gong.ioExternal reviews
6,518 reviews
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Valuable but expensive
What do you like best about the product?
Gong makes doing call reviews with your team so much easier and more efficient. You can search for key phrases in calls and measure how your reps are behaving compared to best practices. You can also listen to calls at 2x speed so you save time. Finally, all calls are recorded and you can share with prospects, which has saved me from having to re-demo my prospects.
What do you dislike about the product?
It's really expensive. If your team doesn't do call reviews and your managers don't invest time in listening to how reps are performing on the phone and how to get better, it's probably not worth it.
What problems is the product solving and how is that benefiting you?
My team uses Gong for call reviews. We analyze how reps are performing at a high level (how much time spent talking, how many "closed" vs. "open-ended" questions are asked in a sales process, etc). Then, we dive deeper - looking at how reps handle certain objections in a given opportunity to uncover where things went awry in a call or sales process. It's so valuable and helps managers give more actionable, specific feedback.
Recommendations to others considering the product:
Trial this software for call reviews. Spend the time putting in the settings that are relevant to your sales process, you will see a lot of value.
Gong is the most valuable tool in our sales stack
What do you like best about the product?
Gong is easy to share calls, tag snippets, and review analytics.
What do you dislike about the product?
The Gong app does not allow you to view shared screens being presented.
What problems is the product solving and how is that benefiting you?
Sales team training and sharing customer POV for marketing and product
Good Sales Tool
What do you like best about the product?
I like the fact that Gong records our calls in an unobtrusive way. It allows me to 'rewind' and see what happens with a deal, where we went wrong, what info we didn't get or question we didn't ask. I can comment reps on certain calls with feedback and tips. Vice versa, it also allows me to share out questions or talk tracks that are working and really helps new reps ramp faster by listening to more experienced reps.
What do you dislike about the product?
Their app needs work. I do the majority of my call listening on mobile while in transit and it has crashed or malfunctioned multiple times. Other than that there's really not much to dislike.
What problems is the product solving and how is that benefiting you?
We use this as a sales team to reduce the time to ramp new reps and for coaching in deals.
Great tool
What do you like best about the product?
Gong allows me to actively listen to prospects and their questions while not worrying about note taking and forgetting details later. The action items provided at the end of the calls are also great for reminders about what needs to happen post call.
What do you dislike about the product?
Occasionally there will be technical issues where a call will not record despite being set up to record.
What problems is the product solving and how is that benefiting you?
I'm constantly learning from calls and developing my sales skills. I can learn from myself and others on my team about what worked well and what didn't to constantly improve.
Great way to see what you're doing well, and where you can improve immediately
What do you like best about the product?
I love the action item reminders after the call - gives you a brief rundown of the things you said you would do for a client. Also, the statistics around monologues, interactivity, and customer story length are really valuable to see. Sharing calls (or parts of calls) with prospects is really easy - just click a button and it emails it to your colleagues or prospects.
What do you dislike about the product?
Signing on from the homepage launches a second page - kind of annoying. Talk to text is good but not exact.
What problems is the product solving and how is that benefiting you?
In sales, we tend to talk A LOT about the product, so knowing just how much we're talking (especially uninterrupted) is a big eye-opener. Helps refocus on the customer, show progress over time, show team progress from a high-level (especially helpful in seeing who closes the most VS who talks the most).
My experience with Gong has been impeccable to learning a better sales process.
What do you like best about the product?
Being able to listen to calls sped up. This is a valuable tool that saves me time when reviewing calls.
What do you dislike about the product?
The short calls are not recorded. The other thing I dislike is that the app is not as usable as the website.
What problems is the product solving and how is that benefiting you?
Being able to listen to performing sales individuals and replicate and bottle what tools are useful.
Recommendations to others considering the product:
Get it!
I use this for ADP and it helps me advance as a worker.
What do you like best about the product?
I like to be able to reflect on my past phone calls.
What do you dislike about the product?
The constant emails from gong. Some of these emails are helpful, but most of them are unnecessary.
What problems is the product solving and how is that benefiting you?
I have learned where i need to improve on a phone call.
Gong helps reinforce good habits
What do you like best about the product?
Listening to successful calls to emulate and use in my calls. Learning how other account managers manage their call to set up for successful closing of the sale.
What do you dislike about the product?
Listening to calls in which callers are not interactive. Listening to account managers that don't hear the customers buying signals. Rude customers not respecting agents time. Callers that hang up on agents.
What problems is the product solving and how is that benefiting you?
I'm noticing now that Im not using filler phrases and have bettered my call structure
Recommendations to others considering the product:
Love it! Will use as long as my company uses it!!
The Prefect Tracker
What do you like best about the product?
I like how Gong combs through each call and highlights the main points of coverage on every call.
What do you dislike about the product?
I wish calls could be loaded into gong immediately after each call instead of having to wait a while to listen to them.
What problems is the product solving and how is that benefiting you?
It is helping me hone in on exactly what I need to be doing with my sales process.
Recommendations to others considering the product:
Jump in, it's worth it
Very useful
What do you like best about the product?
Gong transcribes the call and you can search calls by key words
What do you dislike about the product?
The amount of emails I get from gong is excessive. I receive 15+ emails a day which is cluttering my inbox
What problems is the product solving and how is that benefiting you?
Strategic call planning. Can use gong to hear differences in my pitch
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