Gong
Gong.ioExternal reviews
6,454 reviews
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Great tool for sales employees
What do you like best about the product?
I like that you can really hear yourself and hear the filler words you use.
What do you dislike about the product?
Nothing. Some states don't call record but it's fine.
What problems is the product solving and how is that benefiting you?
I can hear myself. If I forget what a client said, I can go back and listen to the call and see.
Easy to use and very friendly
What do you like best about the product?
I like the ability to review my past calls.
Gong also splits the audio timeline per participant, which makes it much easier to review calls.
We also use it for learning purposes, when new employees listen to senior calls.
Gong also splits the audio timeline per participant, which makes it much easier to review calls.
We also use it for learning purposes, when new employees listen to senior calls.
What do you dislike about the product?
It is highly useful and user friendly, nothing much to dislike.
What problems is the product solving and how is that benefiting you?
Call history. Documenting what was discussed. Training. Peer review
I can review the calls made by my team members for service improvement.
I can review the calls made by my team members for service improvement.
Recommendations to others considering the product:
Gong is great for peer review and sharing.
We use it for our internal calls as well for recording clients' and Sales calls.
The using teams are Sales/SDR and Customer Success.
We use it for our internal calls as well for recording clients' and Sales calls.
The using teams are Sales/SDR and Customer Success.
Awesome Software!
What do you like best about the product?
I like being able to review my calls and search through call transcripts.
What do you dislike about the product?
There's honestly nothing that I dislike about it.
What problems is the product solving and how is that benefiting you?
Reviewing sales calls and saving information for later use.
Gong is invaluable for sales training and learning
What do you like best about the product?
I like how it's integrated with Salesforce and the fact that it automatically picks up key words and phrases is truly impressive. The text-to-speech feature is also sublime. You also have great features such as dividing calls into team vs whole company vs personal. On top of that there is a library feature to divide calls into specific subjects such as different selling points, top sellers, specific products. The only reason I have not opted for a top rating is simply due to the fact I have only used it for a few months so need to continue learning about it fully.
What do you dislike about the product?
So far there is nothing I dislike in particular. I suppose for an occasional user it can be a little imposing with the vast number of ways it can be used but for those who will be regular users it becomes intuitive.
What problems is the product solving and how is that benefiting you?
Gong helps our sellers learn from one another. Picking up on the most successful strategies and ascertaining where improvements can be made. And it does all this in a seamless and streamlined fashion on the easy-to-use platform.
Recommendations to others considering the product:
Definitely consider it if you wish to develop your sales team. I like how it's integrated with Salesforce and the fact that it automatically picks up key words and phrases is truly impressive. The text-to-speech feature is also sublime. You also have great features such as dividing calls into team vs whole company vs personal. On top of that there is a library feature to divide calls into specific subjects such as different selling points, top sellers, specific products.
Helpful for training new employees
What do you like best about the product?
Easy to use and great place to learn through observation. Call recording can help all facets of a company.
What do you dislike about the product?
The search function can get a little testy sometimes.
What problems is the product solving and how is that benefiting you?
This platform has helped in the training of new employees, as well as existing employees.
Audio needs improvement
What do you like best about the product?
Ability to search by keyword and the call script is also helpful
What do you dislike about the product?
The Audio needs improvement and sometimes the entire calls don't record
What problems is the product solving and how is that benefiting you?
You can leverage learning across the team
Recommendations to others considering the product:
The Pros outweigh the Cons
Works great, lots of awesome features
What do you like best about the product?
I like that you can search through calls for certain phrases, or key words. It makes it easier to find specific calls to listen to for training.
What do you dislike about the product?
That some calls don't seem to be recorded (or else they are hard to find). Some days it only shows that I've made 4 calls when I've made 40.
What problems is the product solving and how is that benefiting you?
Being able to listen to and analyze past calls for training purposes
Great tool for sales coaching and improvements
What do you like best about the product?
I like that Gong not only tracks every call when prompted, but you also have the ability to go back and listen to calls for 'specific action items.' Whether it be items you said you'd deliver to the prospect or mentions of competitors, Gong is able to pick up on each of these making it more effective of sales coaching.
What do you dislike about the product?
I may be an outlier here, but I sometimes have found that the design can be a bit clunky. For an example, I was looking around to find a specific call the other day and I was having a lot of trouble doing so. Apparently I had not chosen the correct filters properly - I had to get help from two coworkers.
What problems is the product solving and how is that benefiting you?
More effective sales coaching and training for reps and myself. Picking up on key moments I may have missed or even action items I may have missed, Gong is able to track them all. This is useful and beneficial when wanting to follow up with a specific prospect or even deep-dive into a management meeting to discuss a certain call.
Recommendations to others considering the product:
I did have a few hang-ups on the design earlier, but I am not as well versed in Gong as a lot of my coworkers may be. I would imagine that with more usage I'll have a better understanding of the product. For many SDR's and AE's in my field, Gong has continued to be very useful. I'm excited to explore it and play around with it some more.
Great for Call Recording and Coaching
What do you like best about the product?
Gong automatically records our calls so we can listen to them later. This allows us the ability to listen to our calls to ensure we remember what was discussed and can follow up properly.
-Managers/sales trainers can listen to their reps calls for coaching.
-The mobile app allows everyone to listen to calls on the go.
-You can speed up the video (2x) to listen to it faster.
-Insights help to show what the best reps speak about (vs. under performing) for coaching purposes.
-Other stats are provided such as talk time, longest story, and patience by rep and industry average.
-The software automatically announces that the call is being recorded so reps dont have to (big legal issue if not announced).
-Can create a library of the best (or worst) calls for training purposes.
-Managers/sales trainers can listen to their reps calls for coaching.
-The mobile app allows everyone to listen to calls on the go.
-You can speed up the video (2x) to listen to it faster.
-Insights help to show what the best reps speak about (vs. under performing) for coaching purposes.
-Other stats are provided such as talk time, longest story, and patience by rep and industry average.
-The software automatically announces that the call is being recorded so reps dont have to (big legal issue if not announced).
-Can create a library of the best (or worst) calls for training purposes.
What do you dislike about the product?
-The insights are great but you definitely need to procure them to ensure the topics and subject is in line with your business.
-It records calls as long as one person on the call has Gong enabled. This can be good unless you dont want the call recorded so be careful if there are meetings that you dont want recorded set up by someone else.
-It records calls as long as one person on the call has Gong enabled. This can be good unless you dont want the call recorded so be careful if there are meetings that you dont want recorded set up by someone else.
What problems is the product solving and how is that benefiting you?
Ability to automatically record calls so reps can re-listen to older calls, managers can help coach, and insights can be drawn by their AI.
Great for newbies and sells vets alike!
What do you like best about the product?
The ease of use and flow of the site. The app...the synchronization of other team member calls.
What do you dislike about the product?
The purple color and playful ugly fake science graphics and pictures, it looks like a mess. It makes the power of what you are look playful and low budget.
What problems is the product solving and how is that benefiting you?
My recap and zooming in on best practice in sells flow.
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