Gong
Gong.ioExternal reviews
6,455 reviews
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Great for newbies and sells vets alike!
What do you like best about the product?
The ease of use and flow of the site. The app...the synchronization of other team member calls.
What do you dislike about the product?
The purple color and playful ugly fake science graphics and pictures, it looks like a mess. It makes the power of what you are look playful and low budget.
What problems is the product solving and how is that benefiting you?
My recap and zooming in on best practice in sells flow.
Great for learning talk tracks.
What do you like best about the product?
Ability to listen to others' talk tracks.
What do you dislike about the product?
When clicking the listen button, takes long to load.
What problems is the product solving and how is that benefiting you?
Better talk track/pitches.
Recommendations to others considering the product:
Great for 1st year reps to listen to more Sr.
Sales Operations & Analytics Manager
What do you like best about the product?
Easy to set-up and easy to use. I love the Salesforce integration and search abilities. This tool provides great insights into our sales process.
What do you dislike about the product?
Some occasional hiccups with recording, but these seem to mainly be due to webinar software. Transcriptions can be a bit off, but the ML is getting better and better at identifying key words and topics.
What problems is the product solving and how is that benefiting you?
We are using Gong to standardize our sales team's messaging and to help identify why top producers are succeeding. Using Gong to analyze our calls is like a professional athlete reviews game tape. We are using Gong to identify strengths and weaknesses in an effort to hone our craft.
Account Director
What do you like best about the product?
Great for understanding where you fell short on the call as a salesperson. The categorization of stages within the timeline are also extremely helpful, and searching for what you said, when you said it when you weren't able to capture notes at specific instances.
What do you dislike about the product?
UI could look a little cleaner/more modern, but that's not a huge deal for me.
What problems is the product solving and how is that benefiting you?
Being able to understand and analyze the performance of sales calls for both myself and my sales team.
Avid Gong User
What do you like best about the product?
There are so many things but I think one of the best features is that the search feature will take you to whatever part of a conversation you want to listen to.
What do you dislike about the product?
I dislike that all of my calls aren't recorded. Obviously it isn't on Gong as there are laws and place and Gong doesn't actually do the recording on the calls, but I wish I could potentially look back at all of my calls.
What problems is the product solving and how is that benefiting you?
Everyone takes notes, some better than others, but I like that if I miss something I can always pop on Gong and try to pick up what I missed during the live conversation.
Recommendations to others considering the product:
Pay attention to the emails that you get. There are always best practices for calls which are very beneficial.
Gong should be a must-have rather than a nice-to-have.
What do you like best about the product?
I've used several call recording applications and nothing compares to Gong. Gone allows me to record my calls, review them, share with clients and above all... go back and analyze my calls to find mentions of a word or identify a points of clarification.
What do you dislike about the product?
The library for personal versus company-wide calls is a bit hard to navigate, same for search. I'm finding myself search for calls but searching in calls etc. Really a solid tool though so it's a minor issue.
What problems is the product solving and how is that benefiting you?
Sales coaching. Analyze my talk tracks, analyze and dissect my call-to-listen ratio. Share calls with colleagues and leadership to provide and gain coaching opportunities.
Recommendations to others considering the product:
Great tool, very user friendly and while it's robust, it's also not overly complicated.
Really love Gong
What do you like best about the product?
I've used several different voice recording software solutions and gong has been the most user-friendly and accurate for me. I really like that I don't have to take notes during calls and can go back and read the transcripts. I also like that it give you analytics like talk time, pauses and filler words.
What do you dislike about the product?
Althought it's better than others, I think the transcription can sometimes be pretty inaccurate. I will go back and read the transcripts and it attributes the words to the wrong person or the words are just completely inaccurate.
What problems is the product solving and how is that benefiting you?
Call coaching and understanding how I can communicate more effectively on calls.
Recommendations to others considering the product:
Nice product, just make sure you are utilizing the capabilities as much as possible
Great way to remember your conversations quickly
What do you like best about the product?
I love that Gong now suggests the proposed next steps from a call. I have so many per day, its great to look through my gong emails to know what I need to follow up on. I also love the call transcripts
What do you dislike about the product?
nothing really to say here... the AI keeps getting better. Transcripts could improve in accuracy
What problems is the product solving and how is that benefiting you?
this helps train our sales teams, remember what we spoke about, and be on point for next steps/ follow up calls
Great tool with evolving features catering to the needs of the users.
What do you like best about the product?
The ability to isolate components of calls and use the built in AI to target coaching to individual sections of calls. (eg. close, next steps,)
What do you dislike about the product?
The way it integrates with WebEx. The "coach" has to join WebEx as a logged in user. Takes about 30 mins from time of meeting creation to join and record the call. Great for scheduled meetings, not for ad hocs.
What problems is the product solving and how is that benefiting you?
Sales coaching and understanding what top performers are doing to expand the training to the entire floor.
It is also helping us understand which products areas we need to focus on, retrain on, or re script the value prop for.
Also the ability to quickly revisit and relisten to a call saves substantial time from notetaking which allows reps to dedicate more time to having strong consultative conversations with clients and prospects.
It is also helping us understand which products areas we need to focus on, retrain on, or re script the value prop for.
Also the ability to quickly revisit and relisten to a call saves substantial time from notetaking which allows reps to dedicate more time to having strong consultative conversations with clients and prospects.
Recommendations to others considering the product:
This tool when combined with a consistent coaching program is essential to a sales software stack. It will dramatically improve the ability to coach reps and provide constructive feedback.
Gong - allowing teams to connect and learn
What do you like best about the product?
I like that, as an SDR, I can join or listen in to a live conversation. The analytics in the conversations makes it easy to review calls effectively. You'll able to scroll to highlights in the call
What do you dislike about the product?
We've had some glitches in the past where the calls weren't recording .
What problems is the product solving and how is that benefiting you?
We're able to have an easy way of storing and analyzing different calls. I'm able to go back and listen to all the calls I've set up for my account executive in one place.
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