Gong
Gong.ioExternal reviews
6,558 reviews
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Inspirations for Others
What do you like best about the product?
I love seeing my colleagues in action and gives me such valuable insight into what works and doesn't work. The transcript feature makes it useful to pull conversations.
What do you dislike about the product?
I can't say I don't like anything bad about it. I wish you could export videos to external drive.
What problems is the product solving and how is that benefiting you?
I realized what are pain points are for talking and with the gong video recap we can see in action how people react.
Recommendations to others considering the product:
Be open and explore all the conversations they are truly useful.
Business Development, Google Marketing Platform
What do you like best about the product?
Being able to go back and not have to take notes during a call
What do you dislike about the product?
I think being better on mobile and listening to meetings like a podcast would be awesome
What problems is the product solving and how is that benefiting you?
I think being more engaged on a call and not having to capture the info then and there is a game-changer
Great recording tool for sales teams
What do you like best about the product?
Good quality recording,
Great note-taking capabilities,
Exceptional team features
Great integration with Slack and SF
Great note-taking capabilities,
Exceptional team features
Great integration with Slack and SF
What do you dislike about the product?
Price is costly,
Downtime reporting was lacking - but fixed.
Downtime reporting was lacking - but fixed.
What problems is the product solving and how is that benefiting you?
call recording and sharing
I use Gong for all my scheduled calls. As a CSM, I love being able to record my calls.
What do you like best about the product?
Being able to record calls, share them, edit and make shareable snippets. I also really like being able to search through my colleagues' calls.
What do you dislike about the product?
Nothing to dislike. I really like the platform, it is user-friendly and intuitive.
What problems is the product solving and how is that benefiting you?
Since my whole company is using Gong, I used this platform from the beginning as a source of training, it helped me a lot in my onboarding. Now it helps me a lot in my day-to-day work with my clients.
Recommendations to others considering the product:
I recommend using it at full capacity, it is very useful especially if you are working with lots of clients.
Gong the tool
What do you like best about the product?
Gong is reliable and solid. ...
The best meeting companion for your sales org. ...
Gong is the BEST Tool Ever! ...
The Gong is real. ...
The new required sales tech. ...
A great platform with actionable insights and amazing customer support. ...
Amazing product that adds value to sales process for both manager and sales person
The best meeting companion for your sales org. ...
Gong is the BEST Tool Ever! ...
The Gong is real. ...
The new required sales tech. ...
A great platform with actionable insights and amazing customer support. ...
Amazing product that adds value to sales process for both manager and sales person
What do you dislike about the product?
Ringing a gong for the first time is a novel experience. But unless you plan on leading a sales team where reps close, on average, one huge deal per quarter, the experience won't be novel for long. The problem: there is zero variation in the sound a sales gong makes.
What problems is the product solving and how is that benefiting you?
Gong's primary offering is conversational intelligence. From this primary service, it is then able to offer AI-driven insights into deals, people, and a company's marketing channels. Gong records and analyzes video calls, phone calls, emails, and messages
Recommendations to others considering the product:
NA
Gong is a game changer for coaching
What do you like best about the product?
Gong is great on a number of fronts. From internal use cases around coaching and highlighting great calls to external examples for clients to revisit training sessions and review what we covered in workshops, Gong has been a game-changer for our team. The transcription is very good, and the built-in insights, along with the custom watchwords, are tremendously helpful in allowing us to track different topics we're most interested in hearing.
What do you dislike about the product?
There's a bit of a learning curve to get started. Lots of navigating to do, and there's some manual setup around words you want to watch for, etc. Those things are valuable to spend time on, but it would be nice if there was more included guidance to help ensure we're getting results from our investment.
What problems is the product solving and how is that benefiting you?
We've been able to solve for coaching when we're not able to be on every call, tracking towards goals on calls, and we are now identifying opportunities to improve engagement with prospects and clients alike.
Gong helps me wow my clients!
What do you like best about the product?
The searchable transcript is the best part for me, as I can jump right to what I'm looking for by entering the word needed.
What do you dislike about the product?
So far I have not found any downside to Gong. Everything always works great for me.
What problems is the product solving and how is that benefiting you?
It's great to be able to go back and pick up on the little intricacies of a conversation that may have not been obvious at the time of the meeting. And confirming someones Yes or No to a question, and the reasoning is super helpful!
Great tool for a busy sales team!
What do you like best about the product?
The insights that I get post my pitch, areas of improvement and can simply understand and analyze a call in a strategic manner to get better for the next call.
What do you dislike about the product?
Hope it had a better UI just like charts or some sort of interesting analytical report that can be refreshing post a stressful day.
What problems is the product solving and how is that benefiting you?
To get better with each call/zoom meeting, the post-call analysis with my colleague or manager helps me to get better for the one coming next.
The MOST helpful tool!
What do you like best about the product?
The BEST part about Gong is the follow-up email that gives you action items based on what you talked about. It's great recall for me when talking with my partners!
What do you dislike about the product?
I don't go onto the Gong website very frequently, so there may be some resources I'm not using to the fullest potential.
What problems is the product solving and how is that benefiting you?
Remembering all the information that was discussed on my calls and having the follow up. I'm more impactful with my monthly calls and have better follow up with clients
Gong is extremely helpful for new and existing team members!
What do you like best about the product?
Personal call reviews, new hire training, recalling something that was discussed, and syncs well with Sales Force!
What do you dislike about the product?
Permission settings for call listening and call use.
What problems is the product solving and how is that benefiting you?
Training new hires, able to listen again for details, word search, recommended follow-ups, etc.
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