Gong
Gong.ioExternal reviews
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I hate listening to myself
What do you like best about the product?
I really like the way Gong evaluates the calls and provides groupings from the conversations
What do you dislike about the product?
Not a whole lot to dislike, this is an amazing call tool
What problems is the product solving and how is that benefiting you?
My own pitch and how to overcome objections
Great Learning Experience
What do you like best about the product?
I like how I can go back, and learn from the call to help set up better calls in the future.
What do you dislike about the product?
Nothing to dislike about gong, but being fairly new I wish I knew more about education opportunities.
What problems is the product solving and how is that benefiting you?
I find it better to set up future calls as Gong helps me go back and review any issues a previous call had.
No more missing key details from customer calls
What do you like best about the product?
Gong makes it easy to review calls to better serve my customers, clarify where I missed details, and improve my own skills. You can listen at 2x speed, so I review almost every call thanks to Gong. In call reviews with managers/coaches I'm able to quickly get to the parts of the calls that matter, identify (visually) the gaps where I'm dumping info on my customers, and improve immensely. I can also give/receive feedback, listen to top reps from my teams and learn from them, and tag product/coaches/marketing around parts of calls that matter to them.
What do you dislike about the product?
Searching could be a little bit better, and the mobile app sometimes glitches, but that's about it.
What problems is the product solving and how is that benefiting you?
I get to the real value for customers (rather than what my memory/instinct tells me) and I'm improving my sales methodology immensely so that I can deliver more value, less feature-selling.
Recommendations to others considering the product:
Do it! It's so great and easy to use. Their team is top notch, from sales to customer marketing to support.
Gong Experience
What do you like best about the product?
I like the ability to review my talk time and buzz words for ways to improve on future calls.
What do you dislike about the product?
Sometimes the gong recorder will show up late to a call so only a portion of my call gets recorded.
What problems is the product solving and how is that benefiting you?
I get to listen back to my clients calls to recall any info I may have forgotten to note or look for ways to improve my pitch.
Recommendations to others considering the product:
I would definitely recommend, as Gong can definitely be an effective and helpful tool in the workplace where you are speaking to a lot of clients and juggling those multiple conversations. It is helpful when reviewing calls and identifying: talk time, keywords, tone, etc.
Gong has been a great tool in allowing me listen to my reps calls
What do you like best about the product?
I like that you can speed up the call, and you can jump to points in the conversation using keywords within the call. This helps me save time on certain calls when I don't have time to listen to the whole thing.
What do you dislike about the product?
I don't like that I can't share calls very easily.
What problems is the product solving and how is that benefiting you?
Pushing opportunities through the pipeline by perfecting sales pitches
Partner Manager
What do you like best about the product?
Being able to review calls is a game changer for any sales professional. The platform is seamless and easy to use.
What do you dislike about the product?
The biggest part of the software that I would love to see improve is the call analysis section.
What problems is the product solving and how is that benefiting you?
Two things; 1. Not having to stress about noting everything do to the fact I always have a recording as a reference. 2. Being able to see where I missed and could have improved.
Recommendations to others considering the product:
This is a serious investment in improving your process!
Great tool!
What do you like best about the product?
Great for reviewing my own calls, but also those of my colleagues.
What do you dislike about the product?
Sometimes doesn't annotate the call properly, but still does an amazing job.
What problems is the product solving and how is that benefiting you?
Using it for tips and tricks, and listening to colleagues pitches to refine mine.
Gong Review - Super user friendly and easy to learn how to use
What do you like best about the product?
The best part about Gong is the fact that you can not only easily review from a computer but you can also listen to recordings on your phone! Makes the commute to work MUCH more productive
What do you dislike about the product?
Some of the information from the recording that is color coded is not relevant or sometimes less accurate
What problems is the product solving and how is that benefiting you?
We use Gong for all of our call recordings which is helpful to distinguish best practices and for CYA.
Recommendations to others considering the product:
Both desktop and mobile use is extremely simple and straightforward
Gong
What do you like best about the product?
That it helps me refine my sales pitch. It keeps me organized and it is very simple to use. Listen to the calls that matter the most vs finding the needle in the haystack.
What do you dislike about the product?
Sometimes the calls don't record at all. The other main thing missing is a native mobile app. he transcribing can use a bit of work. I understand it's not easy to do, but occasionally there are paragraphs at a time that make little to no sense unless you were on the call / in the meeting.
What problems is the product solving and how is that benefiting you?
It's an amazing tool for improved note-taking and overall customer-facing/sales skills. Some benefits I realized are Self-evaluations and referencing calls retroactively.
Recommendations to others considering the product:
Call coaching
Self-evaluations
Referencing calls retroactively
Self-evaluations
Referencing calls retroactively
Great for sales training and development
What do you like best about the product?
Being able to listen to and analyze the calls of top sellers nationwide
What do you dislike about the product?
Robust system, have only been able to utilize a fraction of the functionality
What problems is the product solving and how is that benefiting you?
The system allows you to identify opportunities for growth as a seller by analyzing trends and key topics on calls. However, I use this primarily to listen to my colleagues calls to see what’s being done or said differently.
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