Gong
Gong.ioExternal reviews
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Supercharging Sales and CS
What do you like best about the product?
Gong makes it easy to find exactly what you did and said--and share it with the right people.
What do you dislike about the product?
Every call Gong is connected to starts with a vocal disclaimer--I think it could be made to be slightly nicer or less jarring.
What problems is the product solving and how is that benefiting you?
My Customer Success team utilizes Gong on a daily basis to make sure all client asks, tasks, next steps, etc are accounted for.
Recommendations to others considering the product:
NA
Best In Class
What do you like best about the product?
I've used other software like Gong before, the AI and the Toolset that Gong offers is where I think the real differentiator is. The ability to tag, # and send snippets are features I use just about everyday and the ops, marketing, product teams can all listen in on calls.
What do you dislike about the product?
No known issues right now, I think Gong just continues to add new features and updates like the Team level view that help bring even more value to the platform.
What problems is the product solving and how is that benefiting you?
Performance improvement, coaching and follow up with customers are the main benefits of the software, there are things we would miss in the conversation that are key to the deals.
Like having a personal note-taker for every call
What do you like best about the product?
I love that I can review my calls and search through transcripts. I can search for keywords. I can also share my calls with my customers.
What do you dislike about the product?
I don't think I have found any negatives yet.
What problems is the product solving and how is that benefiting you?
Keeping track of customer implementation discussions.
Gong has increased my productivity
What do you like best about the product?
Ease of search functionality, ability to find keywords, action items
What do you dislike about the product?
I haven't experienced anything I would determine as missing from this product.
What problems is the product solving and how is that benefiting you?
I lean on Gong specifically for recalling action items from calls, reviewing previous trainings, and expanding my knowledge.
Fast way to ramp up in role, super useful for those brain fog days too!
What do you like best about the product?
Quickly scrolling in transcript to find what you are looking for!
My manager can watch my calls and provide me feedback via the comments
I can share snippets of the calls with internal and external stakeholders
My manager can watch my calls and provide me feedback via the comments
I can share snippets of the calls with internal and external stakeholders
What do you dislike about the product?
Sometimes search isn't good, sometimes transcript isn't accurate. Some of the UI is a bit 'busy' e.g. the first page you get after searching for a call name
What problems is the product solving and how is that benefiting you?
Ramping up in role quicker by watching others do calls I need to do
Listening back and picking up on things I didn't hear or when my internet went down!
Watching how I conduct calls and finding ways to improve
Listening back and picking up on things I didn't hear or when my internet went down!
Watching how I conduct calls and finding ways to improve
I love Gong !!!
What do you like best about the product?
Gong helps us:
Analyze specific topics raised by customers
The option to hear a call in speed
The option to search for words on the transcript
Share recordings with our customers,
Analyze specific topics raised by customers
The option to hear a call in speed
The option to search for words on the transcript
Share recordings with our customers,
What do you dislike about the product?
I love everything, really!
don't have coins
don't have coins
What problems is the product solving and how is that benefiting you?
recording our meeting automatically, so we can get back to the call and transcript and be aware we didn't miss anything.
show us the correspondence with the customer during the time
show us the correspondence with the customer during the time
Gong is amazing and a must for any business.
What do you like best about the product?
Gong has always been an integral part of my development. Not only has it been a gold mine of knowledge, but it has also served as a way for me to consistently level myself up by seeking feedback.
What do you dislike about the product?
To be honest, nothing comes to mind. Perhaps suggestions based on recent interest?
What problems is the product solving and how is that benefiting you?
The fact that it is near impossible to not only retain all info learned but also to have a single place to refer back to when a refresher is needed. Not to mentioned it provides a clear way to seek feedback to put my development into my own hands.
Recommendations to others considering the product:
Sharing Snippets is as easy as copying from the transcript. This has proved incredibly valuable mainly due to its simplicity and ease of sharing.
Reviewing Film like an Athlete
What do you like best about the product?
Gong allows you to fully focus your attention on what is most important, your customer! Instead of taking notes or making sure you are recording your conversation, Gong does all of this plus more. It has enabled myself and team to become better customer facing managers.
What do you dislike about the product?
Gong is awkward to use at first. It is uncomfortable watching others and yourself during what can sometimes be a highly stressful situation. However, embracing this and seeing the value overshadows this initial awkwardness and its value soon becomes present
What problems is the product solving and how is that benefiting you?
I have been able to dissect my talk tracks and interactions with partners in ways not possible before. This is very valuable and made me better at my job. It also reminds you to send a follow-up, ping someone after a few days, and reminders for upcoming calls.
Recommendations to others considering the product:
This tool has a face value, but even greater value will become apparent after using it.
Uninterested in Doing My Job Without It!
What do you like best about the product?
In addition to being able to go back and refresh my own memory about past calls, I love the ability to listen to calls from others in my company. This has helped clear up / prevent misunderstandings and improve the service I can provide customers by catching up on prior calls before I jump on with them. It's also been so helpful to share snippets with team members for product conversations and roadblocks.
What do you dislike about the product?
The transcription is not always super accurate but this is a very small complaint in the large scope of what the product is able to do for me. I also find that sometimes calls aren't logged to the companies super accurately but this may be an internal issue more than a Gong issue.
What problems is the product solving and how is that benefiting you?
One example - I was covering for a colleague who was on sabbatical. Some of the information I shared was said to be "the exact opposite" of what my colleague had previously told the customer. Uh oh! I was able to go back and listen to their previous call and confirm that this wasn't the case - we just worded things a bit different and I could see where the miscommunication was taking place but, fortunately, we were aligned. Without Gong, I wouldn't have been able to find the call quickly, share the snippet externally, and make sure the customer knew she wasn't getting different information from different folks.
Necessity Software!
What do you like best about the product?
Recording the call and providing a transcript has been huge for our organization. While I am not in Sales, there is so much to learn from rewatching calls that went well and calls that had opportunities. It also helps as a source of truth to see who said what and what was promised. The ability to leave comments also helps the team stay involved and call out important parts of the call. From a managerial standpoint, it also provides easy-to-digest insights about the volume of calls that each team member is conducting and contributing. Lastly, being able to snip and send the call to clients has been huge when they have people on their end who are unable to attend.
What do you dislike about the product?
I don't really have any issues with Gong. sometimes the transcript isn't completely accurate, but in almost all cases the point gets across and you can always watch the actual call if the transcript doesn't make sense.
What problems is the product solving and how is that benefiting you?
Gong is helping our Sales and Operations teams track deals, better understand (and remember) what each specific client wants out of our services, and have an easy to reference visual and transcripted log of what was said and when.
Recommendations to others considering the product:
Easy to use. Easy to share calls. Excellent for tracking progress of clients and udnerstanding their needs and interactions with your company. A must-have for Sales and Customer Success organizations alike.
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