Gong
Gong.ioExternal reviews
6,455 reviews
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Useful application for sales and product marketing
What do you like best about the product?
Relatively easy to get started and use. Well organized. Reliable transcripts.
What do you dislike about the product?
Have to be careful of not overloading people with recordings. Best if used to solve very specific challenges and use cases - onboarding, best-of calls, market/industry research, sales cycle reviews.
What problems is the product solving and how is that benefiting you?
Good for running sales programs - folders and organization is really helpful.
Using Gong for Analysis
What do you like best about the product?
I like how I can search for key words. Also seeing the script and being able to see what is being talked about is valuable.
What do you dislike about the product?
I dislike how there a typos but thats ok
What problems is the product solving and how is that benefiting you?
When looking for specific types of customers, I can search for key words, listen to audio, to determine which customers are a good fit.
SDR's Love This Program
What do you like best about the product?
The abilities this has for giving and receiving feedback is amazing. If the SDR's ever need call coaching or have questions, this is a great tool to help coach.
What do you dislike about the product?
Voice to script is very imperfect. They need to update the software to recognize accents better.
What problems is the product solving and how is that benefiting you?
As an AE, I am able to record my calls and use this in training's with my SDR's.
Coaching & precall prep
What do you like best about the product?
Way more user friendly than a GoTo or WebEx recording. And the deciphering of each call is helpful for next call prep and coaching because you can jump to certain parts in any call. And it automatically records.
What do you dislike about the product?
Can not really say there is anything that stands out.
What problems is the product solving and how is that benefiting you?
I am not a manager, so as a rep, it is great to go in to previous calls that I ran to keep the deal moving in the right direction and keep communication/expectations consistent. Also helps to jump into previous reps conversations. Able to start with knowledge on an old opportunity rather than going in with nothing and having to uncover all that all over again.
Must have for self improvement
What do you like best about the product?
The ability to understand how much you are actively talking versus listening is huge, to understand which filler words you rely on and to self critique is very important for any rep looking to better their sales conversation skills.
What do you dislike about the product?
Would love if the transcript feature was more accurate, would eliminate the need for self note taking which can distract from the actual conversation.
What problems is the product solving and how is that benefiting you?
Sell more by understanding how to have effect conversations and ask better questions to solve my customers problems.
Quality recordings and easy interface to help review, coach and improve calls.
What do you like best about the product?
The keyword identifier helps you jump to the important parts of a call quickly.
What do you dislike about the product?
finding a team member's calls is not as easy as it could be.
What problems is the product solving and how is that benefiting you?
Call coaching, having the calls recorded and keywords highlighted make it easy to jump to parts of a call and identify what is working or what needs to be improved.
SDR Managers dream
What do you like best about the product?
Ability to listen to calls quickly, tag important parts of the call & share with team members.
What do you dislike about the product?
When i close my computer and/or refresh the screen i'm unable to listen to the call. So i have to go back & search for the call. Minor issue.
What problems is the product solving and how is that benefiting you?
Allows us to record all important sales calls.
Great for Caoching
What do you like best about the product?
You can listen to any of your team member's calls and view keywords, subjects, search dialogue
What do you dislike about the product?
Everything is great! An improvement would be if it could integrate with SFDC.
What problems is the product solving and how is that benefiting you?
I'm able to train my team on best practices, better sales calls.
Account Executive getting great value from Gong
What do you like best about the product?
Gong is very user friendly. You get the license and you're off and running. Gong does a phenomenal job recording calls and the quality of the call when listening back is superior. Gong has been great for listening to calls where you might have missed key details OR need to double check for understanding. We have been able to expand our uses of Gong outside of the sales team and really has become an organization wide tool
What do you dislike about the product?
I have been using Gong for about a year and I do not have any complaints. It has been a game changer.
What problems is the product solving and how is that benefiting you?
Gong has been a great addition to our Sales organization. Gong has provided the opportunity for personal, team and cross departmental growth and is leveraged in many capacities on a daily basis to move our pipeline forward as well as provide visibility and training opportunities to colleagues across the organization.
Great product for coaching and training
What do you like best about the product?
Love that it gives us a warehouse of call examples for our new reps to listen two during their first weeks of training.
What do you dislike about the product?
It would be great if this integrated with Salesloft, so that we could see our calls and then listen to them right there instead of having to go to gong or the saleforce activity
What problems is the product solving and how is that benefiting you?
Quicker training time, call coaching does not have to be in real time.
Recommendations to others considering the product:
We used this product instead of spending money on outside sales rep training and it has done wonders for saving peoples time and company money
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