Gong
Gong.ioExternal reviews
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I use Gong on all my calls and find it very useful for self evaluation
What do you like best about the product?
I like that Gong analyzes the call and breaks it out into specific topics discussed
What do you dislike about the product?
I really don't like the emails updating me on the calls availability. I have removed myself from the email currently.
What problems is the product solving and how is that benefiting you?
Knowing the value of conversation. Knowing how much I talk and how much the partner is talking. helps me know that I need to listen more. in my line of work listening is going to help me reach my goals.
Recommendations to others considering the product:
Great tool to review calls and see at a glance what was the primary focus of the call and who "ran" the call in regards to talk time.
Gong + Pinterest
What do you like best about the product?
I like how gong will color code what you were talking about. It helps make things really easy to find so that I can know where my strengths are. It helps me also know if I am wasting time talking too much about one part of our product. It helps me be able to easily find key points to listen to. It also is very helpful if I forget something about our phone call. I can go back and easily find what I need to listen to to best help our partners.
What do you dislike about the product?
I don't love the emails that I get each morning telling me about my calls. I know that they are there, they are already on my calendar. I also think that the color code is sometimes a bit off of what we are actually talking about. It will sometimes mark small talk when I am actually talking about business related things to our partners. I have also noticed that gong doesn't record all of our calls, that may be a problem on our end but something that I have noticed none the less.
What problems is the product solving and how is that benefiting you?
We are finding trends of what phrases are effective and what things are not. I have personally benefited by listening to my co-workers calls to learn from them. It is great to be able to listen to the phone calls of people who are doing really well at their job and choose which one of their calls based on the color code that tells me which one to listen to based on what I need to work on.
Recommendations to others considering the product:
It is the easiest phone reviewing system that I have worked with. It is easy to search and find calls that are most related to what I need to learn. Its easy to train and to improve performance.
Gong.io
What do you like best about the product?
Extremely ease to use and find relevant content. Listening to calls at 1.5x allows for a quicker experience to listen to calls. Auto tagging makes finding relevant info very simple.
What do you dislike about the product?
Would be nice to have recommended content based on what I have watched/listen to.
What problems is the product solving and how is that benefiting you?
Personal development & product knowledge. Able to listen to calls on my own time & during prospecting hours.
My Review
What do you like best about the product?
Gong has been a tremendous asset to our Sales Training within my organization. Being able to retrace talk tracks and being able to efficiently locate different points of a conversation.
What do you dislike about the product?
The interface is a little cluttered. Sometimes it can be a little overwhelming to go into to try and find a call but the search functionality is good.
What problems is the product solving and how is that benefiting you?
Gong provides a training tool that helps me collaborate with team members that are located in different
Recommendations to others considering the product:
You need to keep using it in order for it to work for you.
Easy to use
What do you like best about the product?
I like how all the calls are captured - and it shows what topics are covered at certain points in the call. Makes it easy to quickly review a specific point.
What do you dislike about the product?
sometimes the the other caller is blocked/not recorded.
What problems is the product solving and how is that benefiting you?
call quality and efficiency - overall learning experience
Recommendations to others considering the product:
Highly recommended
Very helpful for identifying room for sales improvement
What do you like best about the product?
I love the ability to see the speaking time percentages and review times where we talked about price.
What do you dislike about the product?
Sometimes I worry people are creeping on my calls.
What problems is the product solving and how is that benefiting you?
I have been able to improve upon discovery, and competitor conversation.
Recommendations to others considering the product:
HIghly reccomend based on my experience this far. Great for new sales people.
Gong Review
What do you like best about the product?
The thing I like best about Gong is the ability to listen to myself on calls and perfect myself.
What do you dislike about the product?
It is a bit frustrating that you can't take a snippet and download it instead of the entire video file.
What problems is the product solving and how is that benefiting you?
My company is solving quality control problems as our product is sophisticated and calls tend to be in depth.
Recommendations to others considering the product:
Make sure the attributions are set up correctly from the beginning so that it can learn faster.
Its been a good learning tool
What do you like best about the product?
I like that it can be broken down into categories. I can go back and listen to my calls and fix my mistakes.
What do you dislike about the product?
It does ring into my calls and makes me think that it's my partner.
What problems is the product solving and how is that benefiting you?
We didn't really know if there were problems across the floor but we can now. Also a good teaching tool.
The system that betters your calls and performance!
What do you like best about the product?
I love Gong because
I love that I can listen to my calls and my whole teams! I've learned so much by looking up various calls and listening to them. And gong analyzes keywords and you can even search calls based on those keywords. I love it!
I love that I can listen to my calls and my whole teams! I've learned so much by looking up various calls and listening to them. And gong analyzes keywords and you can even search calls based on those keywords. I love it!
What do you dislike about the product?
I dislike that when I'm on my phone trying to search calls, it doesn't default back to the one I was searching. Its annoying to have to retype the information again.
What problems is the product solving and how is that benefiting you?
I'm able to see how much I'm talking vs. my client, and before gong, i was talking way too much! Now im able to observe how much i talk and help my clients to talk more to drive sales.
Excellent tool for evaluating and honing skills
What do you like best about the product?
As they say, hindsight is 20/20. Gong gives me the opportunity to identify areas of opportunity using real world examples. I love the indexing of key words within the call to really dial in on evaluations.
What do you dislike about the product?
Sometime have to wait longer than I'd like to get access to the recordings.
What problems is the product solving and how is that benefiting you?
Being able to go back to hear the flow of conversations to develop most effective approaches and develop the right habits.
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