Gong
Gong.ioExternal reviews
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Gong Review - Super user friendly and easy to learn how to use
What do you like best about the product?
The best part about Gong is the fact that you can not only easily review from a computer but you can also listen to recordings on your phone! Makes the commute to work MUCH more productive
What do you dislike about the product?
Some of the information from the recording that is color coded is not relevant or sometimes less accurate
What problems is the product solving and how is that benefiting you?
We use Gong for all of our call recordings which is helpful to distinguish best practices and for CYA.
Recommendations to others considering the product:
Both desktop and mobile use is extremely simple and straightforward
Gong
What do you like best about the product?
That it helps me refine my sales pitch. It keeps me organized and it is very simple to use. Listen to the calls that matter the most vs finding the needle in the haystack.
What do you dislike about the product?
Sometimes the calls don't record at all. The other main thing missing is a native mobile app. he transcribing can use a bit of work. I understand it's not easy to do, but occasionally there are paragraphs at a time that make little to no sense unless you were on the call / in the meeting.
What problems is the product solving and how is that benefiting you?
It's an amazing tool for improved note-taking and overall customer-facing/sales skills. Some benefits I realized are Self-evaluations and referencing calls retroactively.
Recommendations to others considering the product:
Call coaching
Self-evaluations
Referencing calls retroactively
Self-evaluations
Referencing calls retroactively
Great for sales training and development
What do you like best about the product?
Being able to listen to and analyze the calls of top sellers nationwide
What do you dislike about the product?
Robust system, have only been able to utilize a fraction of the functionality
What problems is the product solving and how is that benefiting you?
The system allows you to identify opportunities for growth as a seller by analyzing trends and key topics on calls. However, I use this primarily to listen to my colleagues calls to see what’s being done or said differently.
Useful application for sales and product marketing
What do you like best about the product?
Relatively easy to get started and use. Well organized. Reliable transcripts.
What do you dislike about the product?
Have to be careful of not overloading people with recordings. Best if used to solve very specific challenges and use cases - onboarding, best-of calls, market/industry research, sales cycle reviews.
What problems is the product solving and how is that benefiting you?
Good for running sales programs - folders and organization is really helpful.
Using Gong for Analysis
What do you like best about the product?
I like how I can search for key words. Also seeing the script and being able to see what is being talked about is valuable.
What do you dislike about the product?
I dislike how there a typos but thats ok
What problems is the product solving and how is that benefiting you?
When looking for specific types of customers, I can search for key words, listen to audio, to determine which customers are a good fit.
SDR's Love This Program
What do you like best about the product?
The abilities this has for giving and receiving feedback is amazing. If the SDR's ever need call coaching or have questions, this is a great tool to help coach.
What do you dislike about the product?
Voice to script is very imperfect. They need to update the software to recognize accents better.
What problems is the product solving and how is that benefiting you?
As an AE, I am able to record my calls and use this in training's with my SDR's.
Coaching & precall prep
What do you like best about the product?
Way more user friendly than a GoTo or WebEx recording. And the deciphering of each call is helpful for next call prep and coaching because you can jump to certain parts in any call. And it automatically records.
What do you dislike about the product?
Can not really say there is anything that stands out.
What problems is the product solving and how is that benefiting you?
I am not a manager, so as a rep, it is great to go in to previous calls that I ran to keep the deal moving in the right direction and keep communication/expectations consistent. Also helps to jump into previous reps conversations. Able to start with knowledge on an old opportunity rather than going in with nothing and having to uncover all that all over again.
Must have for self improvement
What do you like best about the product?
The ability to understand how much you are actively talking versus listening is huge, to understand which filler words you rely on and to self critique is very important for any rep looking to better their sales conversation skills.
What do you dislike about the product?
Would love if the transcript feature was more accurate, would eliminate the need for self note taking which can distract from the actual conversation.
What problems is the product solving and how is that benefiting you?
Sell more by understanding how to have effect conversations and ask better questions to solve my customers problems.
Quality recordings and easy interface to help review, coach and improve calls.
What do you like best about the product?
The keyword identifier helps you jump to the important parts of a call quickly.
What do you dislike about the product?
finding a team member's calls is not as easy as it could be.
What problems is the product solving and how is that benefiting you?
Call coaching, having the calls recorded and keywords highlighted make it easy to jump to parts of a call and identify what is working or what needs to be improved.
SDR Managers dream
What do you like best about the product?
Ability to listen to calls quickly, tag important parts of the call & share with team members.
What do you dislike about the product?
When i close my computer and/or refresh the screen i'm unable to listen to the call. So i have to go back & search for the call. Minor issue.
What problems is the product solving and how is that benefiting you?
Allows us to record all important sales calls.
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