Gong
Gong.ioExternal reviews
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Excellent to give self feedback and colleague feedback.
What do you like best about the product?
Very easy to find calls and analyze them.
What do you dislike about the product?
If I leave and re-enter meeting- recorder does not join again.
What problems is the product solving and how is that benefiting you?
Self improvement with client calls.
Super Valuable Tool for Sales Directors
What do you like best about the product?
Gong is not only easy to use, but the different options offered and analytics given make the platform such a valuable tool, especially in the Sales workspace.
As a Director, I have access to all the calls my team makes - with so much enriched data provided by Gong - that enables me to learn about their style and process and give critical feedback - both good and bad.
Seeing how long each call participant speaks, topics discussed and so much more has been invaluable.
As a Director, I have access to all the calls my team makes - with so much enriched data provided by Gong - that enables me to learn about their style and process and give critical feedback - both good and bad.
Seeing how long each call participant speaks, topics discussed and so much more has been invaluable.
What do you dislike about the product?
The only issue I've had as Director is that I cannot see every team member's schedule in the same window; if they have a Team Lead that sits between myself and them, I need to view that Team Lead's group's calls. It's just a few extra clicks, but I would love to see all of my team in one spot.
What problems is the product solving and how is that benefiting you?
Learning where we are winning / losing clients based on how the conversation goes.
Learning how to listen better (if I see that an AE has spoken for too large a percentage of a call)
Being able to spotlight specific calls and share with the team - both to learn from the amazing and also from calls that fell short.
Learning how to listen better (if I see that an AE has spoken for too large a percentage of a call)
Being able to spotlight specific calls and share with the team - both to learn from the amazing and also from calls that fell short.
Super helpful!
What do you like best about the product?
Love being able to go back and review my calls if there are any action items I need to follow up on
What do you dislike about the product?
Sometimes it does not log my calls well. Like it will record the call if I search up my own name but if I search the specific client it sometimes won't log that call.
What problems is the product solving and how is that benefiting you?
In case there is anything that I had missed in my notes, it makes it easy to find certain talking points. Also shows areas of improvements for my calls
Very effective call analysis tool
What do you like best about the product?
Gong records calls and analyzes them based on the conversations content and action points. It breaks down calls based on their parts.
What do you dislike about the product?
It asks to reduce talk ratio each time, but in some calls the talk ratio needs to be higher.
What problems is the product solving and how is that benefiting you?
It keeps a database of the conversations that I am having, I dont need to worry if I am missing to check any notes.
Gong Rocks!
What do you like best about the product?
Call analytics, how to deipher my call attributes and continue to become better every single day
What do you dislike about the product?
Pretty much nothing! I love gong for what it offers and they are always improving it so no complains at this stage
What problems is the product solving and how is that benefiting you?
Call attributes, deals dashboard to look at my activities and team statistics
Recommendations to others considering the product:
Just go for it, do not think twice. It is the best tool in the Revenue Intelligence space
Awesome way to record calls/ meetings and share with your team.
What do you like best about the product?
Very easy to use, easy way to collaborate and receive feedback from your team, you receive very valuable data from the calls and ultimately improve the way you communicate in your meetings.
What do you dislike about the product?
I haven't had any negative experiences with Gong so far. Effortless to use after you set it up.
What problems is the product solving and how is that benefiting you?
I have watched meetings of my co-workers that are very good at their jobs, and it's been very inspiring and educational to see them at work. Gong allows you to watch calls that you normally wouldn't get the chance to.
Recommendations to others considering the product:
Highly recommend.
Gong Success
What do you like best about the product?
Able to Recap conversations months prior
What do you dislike about the product?
Clients may not want calls to be recorded.
What problems is the product solving and how is that benefiting you?
Accurately capturing client challenges months after the initial conversation.
Gong is my sales BFF
What do you like best about the product?
I get to immediately review what went right and wrong on a call. I can see my action items. Gong encourages me to reduce my talk track so my customer can explain what they like and want. The ease of use is awesome. I give Gong my highest rating.
What do you dislike about the product?
Many of my colleagues are bi-lingual in Spanish. When a customer also speaks Spanish they often will revert to their native language. it would be great to get the call translated (not by google translate).
What problems is the product solving and how is that benefiting you?
Basic sales 101. Identifying and limiting my filler words. Gong fosters team work, I review my peers' calls and offer my insight, they do the same for me. This tool enables me to become a better rep for my company and a more polished sales professional.
Recommendations to others considering the product:
If your team hesitates because it is too "big brotherish" you probably have integrity issues or a workplace dynamic that needs to be addressed
Great tool for compliance
What do you like best about the product?
Keeps me accountable to have the best quality compliance
What do you dislike about the product?
None, this tool is incredible. I've never had anything like this before.
What problems is the product solving and how is that benefiting you?
Getting to listen to my calls quickly and effectively to review.
Very handy call analysis tool.
What do you like best about the product?
It just doesn't provide the call recording, rather it provides breakdowns and analysis of the call. At the same time when each call recording is availy, it shows the talk ratio and audio transcript too.
What do you dislike about the product?
Sometimes the break downs of the call segments are bot accurate, but literally that's not much of a problem for me since I can understand from the context. Also the call talk ratio is not the only indicator as they send in the call recording emails.
What problems is the product solving and how is that benefiting you?
I can send the call recording to the customers straight away from the Gong call recordi, I can select snippets of the calls for further analysis as well. I can make a quick jump to the call before the foolow up meetings to recap on the previous conversations.
Recommendations to others considering the product:
Worth the using.
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