Gong
Gong.ioExternal reviews
6,455 reviews
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Awesome!
What do you like best about the product?
I love that you can see the talk time of each participant.
What do you dislike about the product?
Really don't have anything that I dislike. Maybe that it takes a little bit for the completed video to be published on Gong.
What problems is the product solving and how is that benefiting you?
We are addressing how to have a productive call with our clients. Listening back to how we are interacting with our customers only allows us to get better at our job. It is also beneficial for us to be able to send our customers the recordings of our calls/trainings.
Great tool to analyze sales calls!
What do you like best about the product?
I like how you can control the pace of the recording. It's helpful for when you are searching through the conversation for specific terms or points for a follow-up. I also really like how quickly the tool analyzes the calls and get processed to the Gong Library for review.
What do you dislike about the product?
haven't had this happen to me personally, but I have heard instances where a recording was set to take place and the system failed and nothing was recorded, which is obviously a bad thing. Other than that nothing really, should implement interactive content into their web strategy, but that's a conversation for another day ;)
What problems is the product solving and how is that benefiting you?
We use Gong to analyze our sales calls, our sales leaders can critique our sales reps and coach new reps. As SDR's, if we miss a call, we can always go back and take notes to assist in the sales process
Great tool for calls analytics and archival
What do you like best about the product?
Gong has automatic recording in go to meeting, its extremely helpful for customer facing group. Transcription feature is very valuable as well but I havent used it that much.
What do you dislike about the product?
Video quality is not very good, many times video is unusable due to poor quality
What problems is the product solving and how is that benefiting you?
I resonantly used it for archival purposes. We use GTM a lot and many times I needed to go back to the call, search terms and review the meeting.
Recommendations to others considering the product:
Unique set of features. very useful tool to any customer facing organizations
Love the features
What do you like best about the product?
I love the simplicity of review. It is so efficient to improve and correct behaviors
What do you dislike about the product?
It is not very consistent in recordings. This could be user error
What problems is the product solving and how is that benefiting you?
I have been able to identify communication struggles and correct
Account Executive - SaaS sales
What do you like best about the product?
I love that I can go to any point in a conversation that begins with the questions I asked to find out if there was a better way to ask it, or what I could have done differently. Since it records all spoken words, I can find the competitors, key discussion items, budget cycles, etc. without writing anything down and actually missing out on being present in the conversation.
What do you dislike about the product?
Sometimes the talk tracks don't exactly match up with those that are speaking, and when there are multiple users in a room on one line, it's very difficult to know who is speaking unless they specifically say their name.
What problems is the product solving and how is that benefiting you?
This is a great software piece that actually helps me become better at my job. Rather than always thinking back and saying, "what if?", I can now review all of my calls, learn from my successes and failures in order to be better prepared the next time I meet with clients. In addition to be a completely collaborative software, finding any little of nugget that was said, but not actually heard, is extremely powerful to bring to the table and ensure that you are always on the same page with your team, and clients.
Recommendations to others considering the product:
Keep making improvements! Excited to see the future of the company!
Fantastic sales training tool
What do you like best about the product?
The auto-tagging feature is super helpful. Sometimes I'm looking for suggestions on how to position a feature of our product and I'll simply search videos where "x" is mentioned.
What do you dislike about the product?
I do think the rebranding is a little tacky. First time user training / "walk me" type orientations could be helpful. There are a lot of features I think could be helpful but I don't really know how to use yet. It is sometimes difficult to search for my fellow colleague's calls.
What problems is the product solving and how is that benefiting you?
Training is huge. Rather than spending hours 1:1 with new employees or having them "shadow" sales calls, Gong provides a fantastic way for anyone to review. Even as a tenured employee of my current company, I frequently go back to review how my management or fellow Sales Engineers are positioning and handling objections.
Recommendations to others considering the product:
Definitely a worthwhile investment
Gong has been quite helpful for our SDR team and for the ops I work with my new business director.
What do you like best about the product?
The ability to search calls for terms, the ability to go back and review calls at any time
What do you dislike about the product?
Gong has lost 2 calls from my pod so far, this is truly not ideal
What problems is the product solving and how is that benefiting you?
being able to analyze calls, see where we can improve with our sales team etc.
Great for training and understanding account history
What do you like best about the product?
When I started a new job, Gong was a great resource for listening to my peers' calls. Gong recordings were more efficient than asking to shadow real-time calls. It's also easy to find the parts of calls that are most critical to listen to because of the labels/indicators on who is talking and about what. I work in Customer Success, so I like that this is a way to understand a customer's journey before being transitioned to the CS team. I would recommend new users to take advantage of the training resource because Gong is intuitive to use but there is functionality you could potentially miss by not going through . a guided process in the beggining.
What do you dislike about the product?
I think sometimes the labels about what is being discussed could be even more helpful. For example, identifying and labeling what parts of the conversation are about discussing pricing.
What problems is the product solving and how is that benefiting you?
The main business problem I see our team solving with Gong is training an on-boarding. Gong helps new team members have access to a wealth of information on their own time, instead of relying on their peers to add them to upcoming calls. I could also see Gong being very useful for reviewing your past customer calls or when transitioning accounts.
Recommendations to others considering the product:
Go through the training resources. Gong is intuitive to use without them, but I recognize that I am missing some of the full functionality by learning how to use it myself.
Incredibly Helpful
What do you like best about the product?
What I like the most about Gong is that I can search for key words in different calls. This is really helpful when I'm trying to fine tune a certain part of my process.
What do you dislike about the product?
I do not like how long it takes to transcribe and process the calls. I never remember which call I just had that I want to send my boss so that I can get feedback.
What problems is the product solving and how is that benefiting you?
By listening to myself, I am able to hear where it is that I need improvement. By listening to others, I am able to compare their processes to mine and potentially rework my verbiage to be more successful.
Recommendations to others considering the product:
Transcribe the calls quicker and leave out calls that are less than 2 minutes long. Those are typically useless calls to have clutter the system, as nobody is going to listen to them.
Fantastic software to improve sales performance
What do you like best about the product?
I have a poor memory and am not the best multitasker. When I need to recall something from a meeting, I can easily listen to past calls.
I also LOVE that the recordings can be sped up so I can find what I am looking for quickly. That feature saves me so much time.
I also LOVE that the recordings can be sped up so I can find what I am looking for quickly. That feature saves me so much time.
What do you dislike about the product?
Only listening to my own voice. Yikes! That part isn't fun to hear. I do wish I had control over which of my recordings were saved. There are some I would like to delete, but as a user I don't think I have those privileges.
What problems is the product solving and how is that benefiting you?
I figured I would use it most to improve my pitch, but what found it so helpful to go back and listen to calls to help me prepare for subsequent meetings.
Recommendations to others considering the product:
As a salesperson, I love using the software. I find that my follow up meetings have been more effective because I can easily understand EVERYTHING that was talked about on the previous meeting. I do also use it to list to my tone, questioning, and prospects responses to learn how to improve my pitch. If you want to help your salespeople sell better, I think this software is a must.
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