Gong
Gong.ioExternal reviews
6,518 reviews
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Great for Caoching
What do you like best about the product?
You can listen to any of your team member's calls and view keywords, subjects, search dialogue
What do you dislike about the product?
Everything is great! An improvement would be if it could integrate with SFDC.
What problems is the product solving and how is that benefiting you?
I'm able to train my team on best practices, better sales calls.
Account Executive getting great value from Gong
What do you like best about the product?
Gong is very user friendly. You get the license and you're off and running. Gong does a phenomenal job recording calls and the quality of the call when listening back is superior. Gong has been great for listening to calls where you might have missed key details OR need to double check for understanding. We have been able to expand our uses of Gong outside of the sales team and really has become an organization wide tool
What do you dislike about the product?
I have been using Gong for about a year and I do not have any complaints. It has been a game changer.
What problems is the product solving and how is that benefiting you?
Gong has been a great addition to our Sales organization. Gong has provided the opportunity for personal, team and cross departmental growth and is leveraged in many capacities on a daily basis to move our pipeline forward as well as provide visibility and training opportunities to colleagues across the organization.
Great product for coaching and training
What do you like best about the product?
Love that it gives us a warehouse of call examples for our new reps to listen two during their first weeks of training.
What do you dislike about the product?
It would be great if this integrated with Salesloft, so that we could see our calls and then listen to them right there instead of having to go to gong or the saleforce activity
What problems is the product solving and how is that benefiting you?
Quicker training time, call coaching does not have to be in real time.
Recommendations to others considering the product:
We used this product instead of spending money on outside sales rep training and it has done wonders for saving peoples time and company money
I use Gong on all my calls and find it very useful for self evaluation
What do you like best about the product?
I like that Gong analyzes the call and breaks it out into specific topics discussed
What do you dislike about the product?
I really don't like the emails updating me on the calls availability. I have removed myself from the email currently.
What problems is the product solving and how is that benefiting you?
Knowing the value of conversation. Knowing how much I talk and how much the partner is talking. helps me know that I need to listen more. in my line of work listening is going to help me reach my goals.
Recommendations to others considering the product:
Great tool to review calls and see at a glance what was the primary focus of the call and who "ran" the call in regards to talk time.
Gong + Pinterest
What do you like best about the product?
I like how gong will color code what you were talking about. It helps make things really easy to find so that I can know where my strengths are. It helps me also know if I am wasting time talking too much about one part of our product. It helps me be able to easily find key points to listen to. It also is very helpful if I forget something about our phone call. I can go back and easily find what I need to listen to to best help our partners.
What do you dislike about the product?
I don't love the emails that I get each morning telling me about my calls. I know that they are there, they are already on my calendar. I also think that the color code is sometimes a bit off of what we are actually talking about. It will sometimes mark small talk when I am actually talking about business related things to our partners. I have also noticed that gong doesn't record all of our calls, that may be a problem on our end but something that I have noticed none the less.
What problems is the product solving and how is that benefiting you?
We are finding trends of what phrases are effective and what things are not. I have personally benefited by listening to my co-workers calls to learn from them. It is great to be able to listen to the phone calls of people who are doing really well at their job and choose which one of their calls based on the color code that tells me which one to listen to based on what I need to work on.
Recommendations to others considering the product:
It is the easiest phone reviewing system that I have worked with. It is easy to search and find calls that are most related to what I need to learn. Its easy to train and to improve performance.
Gong.io
What do you like best about the product?
Extremely ease to use and find relevant content. Listening to calls at 1.5x allows for a quicker experience to listen to calls. Auto tagging makes finding relevant info very simple.
What do you dislike about the product?
Would be nice to have recommended content based on what I have watched/listen to.
What problems is the product solving and how is that benefiting you?
Personal development & product knowledge. Able to listen to calls on my own time & during prospecting hours.
My Review
What do you like best about the product?
Gong has been a tremendous asset to our Sales Training within my organization. Being able to retrace talk tracks and being able to efficiently locate different points of a conversation.
What do you dislike about the product?
The interface is a little cluttered. Sometimes it can be a little overwhelming to go into to try and find a call but the search functionality is good.
What problems is the product solving and how is that benefiting you?
Gong provides a training tool that helps me collaborate with team members that are located in different
Recommendations to others considering the product:
You need to keep using it in order for it to work for you.
Easy to use
What do you like best about the product?
I like how all the calls are captured - and it shows what topics are covered at certain points in the call. Makes it easy to quickly review a specific point.
What do you dislike about the product?
sometimes the the other caller is blocked/not recorded.
What problems is the product solving and how is that benefiting you?
call quality and efficiency - overall learning experience
Recommendations to others considering the product:
Highly recommended
Very helpful for identifying room for sales improvement
What do you like best about the product?
I love the ability to see the speaking time percentages and review times where we talked about price.
What do you dislike about the product?
Sometimes I worry people are creeping on my calls.
What problems is the product solving and how is that benefiting you?
I have been able to improve upon discovery, and competitor conversation.
Recommendations to others considering the product:
HIghly reccomend based on my experience this far. Great for new sales people.
Gong Review
What do you like best about the product?
The thing I like best about Gong is the ability to listen to myself on calls and perfect myself.
What do you dislike about the product?
It is a bit frustrating that you can't take a snippet and download it instead of the entire video file.
What problems is the product solving and how is that benefiting you?
My company is solving quality control problems as our product is sophisticated and calls tend to be in depth.
Recommendations to others considering the product:
Make sure the attributions are set up correctly from the beginning so that it can learn faster.
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