Gong
Gong.ioExternal reviews
6,558 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Supremely helpful technology
What do you like best about the product?
ease of relistening/coaching, the cataloging of our calls, transcripts, sharing snippets, search capabilities, building libraries, speed of onboarding new team members
What do you dislike about the product?
Finding how-to info is not always easy, but the tool is fairly intuitive. However, I know there are some features I could be better leveraging.
What problems is the product solving and how is that benefiting you?
coaching, dispersing VOC throughout org
Talent Development Partner
What do you like best about the product?
The ability to section calls based on topics in order to create libraries for learning and shared best practices for success.
What do you dislike about the product?
I can't think of anything that I really dislike, but some additional features would be helpful such as maybe having a bot that flags or highlights text that is marked as useful information
What problems is the product solving and how is that benefiting you?
I am using gong internally to create libraries of learning for our CSMs to scale knowledge and best practices
User-friendly coaching tool
What do you like best about the product?
The insights and the feedback tool are really effective
What do you dislike about the product?
There is not much that I dislike about Gong
What problems is the product solving and how is that benefiting you?
knowing the talk ratio is extremely helpful moving forward with potential clients
A tool a sales executive cannot live without
What do you like best about the product?
Very easy to setup and use. The mobile app is also very easy to use.
What do you dislike about the product?
The tool is more complex than a previous solution that I used so the ramp time to learn Gong is higher.
What problems is the product solving and how is that benefiting you?
I used to take notes by hand, this makes it easier to stay engaged in the meeting.
Recommendations to others considering the product:
Seeing is believing
5 star
What do you like best about the product?
Adding comments to calls in real-time, scorecards, and more
What do you dislike about the product?
Everything is great. There are no negatives.
What problems is the product solving and how is that benefiting you?
Call coaching - 5 star. Ability to listen in as well as provide proper feedback to my Reps.
Gong -- A platform for building strong sales teams, one call listening at a time
What do you like best about the product?
The regular emails with recordings are super helpful -- it's a great reminder to ensure that follow ups get sent out. It integrates incredibly well with our Zoom platform and is very effective.
What do you dislike about the product?
I don't have many dislikes of the tool but one would be the inconsistency at which it records calls.
What problems is the product solving and how is that benefiting you?
I am solving the problem of not having a tool to allow for effective feedback to my team's calls.
I thought it was a good call!
What do you like best about the product?
Gong showed me that a recent call that I thought went well, had a lot of room for improvement. I listened to the call before sending my follow-up email to the customer and was able to fill in the gaps and hopefully leave a more credible sounding impression than what I heard. I am newer so I know my confidence will build as I go but listening to myself was exactly what I needed to identify what I need to work on for future customer interactions.
What do you dislike about the product?
The sound of my own voice! Obviously that's not Gong's fault but it actually would be helpful if thenatural fears we all have in recording our own calls was addressed somewhere in the interface. A gentle pop-up or email when first getting started might help new users jump into listening to their own calls with less hesitation.
What problems is the product solving and how is that benefiting you?
Being able to check on the follow-up that is needed from me is helpful. No matter how well I take notes, being able to hear exactly how/when I said I would follow up allows me to be the best, responsive and diligent salesperson I can be!
Recommendations to others considering the product:
I don't know what competition is out there but between doing nothing and using Gong, there is a clear choice - choose Gong!
Great for any sales professional
What do you like best about the product?
I love how you can snip calls and send them. Best feature by far. On top of that, I love how Gong will transcribe all calls which allows me to copy and paste, make edits, and clean up my talk tracks.
What do you dislike about the product?
I dislike how much access to the app because i always feel guilty for not listening to my calls when im off the clock. This is a good thing
What problems is the product solving and how is that benefiting you?
I'm solving the never ending game of sales. Tightening up my talk tracks and conversations
Improve your sales pitch and save time
What do you like best about the product?
Being able to find points of interest during your recorded call is amazing!
Also, the button to go from speaker to speaker is super helpful.
Also, the button to go from speaker to speaker is super helpful.
What do you dislike about the product?
Nothing so far really. It is enough the way it is.
What problems is the product solving and how is that benefiting you?
Improving my closing skills.
Steroids for Selling
What do you like best about the product?
I've sold for almost twenty years. After a sales call, I'd go and look at my notes and add in whatever I might not have jotted down. Even on a good day, there are things I would miss from a call. With Gong, you'll never miss something again. You can go back and either listen or read your entire call. If you're on video and so is your prospect you can even notice small things like when they lose interest or perk up. All things that matter for a salesperson. Once I used it I loved it. After I left the first job that had it and went to one that didn't use it, I missed it.
What do you dislike about the product?
Not much to dislike. Sometimes the transcript isn't 100% but you can usually listen to it also and get down what you think it meant. For those who haven't used it yet, watching with your manager the first few times are uncomfortable. After that, you get used to it.
What problems is the product solving and how is that benefiting you?
The problems are remembering everything that was discussed on a call. This could be something you said, a question the prospect asked or something the prospect said that you want to bring up in a follow up email. Probably the biggest problem it solves is when a prospect becomes a client and tells implementation that they were promised this or that. If you have Gong and its integrated into salesforce your team can go and listen to the call and see exactly what was said. I've had many situations that would have led to churn and clawback be saved because Gong proved I said it right and the prospect heard it wrong.
Recommendations to others considering the product:
Embrace it. Listen to your colleague's calls or have your manager write notes on your calls. It will only help and get you better.
showing 1,681 - 1,690