Gong
Gong.ioExternal reviews
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Gong is a helpful way to monitor team quality
What do you like best about the product?
I like that gong is an easy way to rate, and monitor team quality in a fun, and interactive way.
What do you dislike about the product?
I wish that gong was able to connect to salesloft to filter out calls such as "qualifying" or " DM contact requested. It would make it easier to score quality calls.
What problems is the product solving and how is that benefiting you?
We are solving call quality problems. We have realized that managing a large team means there is more to monitor and assess. We are solving the overall issue of making sure all calls are higher quality.
Recommendations to others considering the product:
I would recommend there to be the same call filters as salesloft so we can easier review quality calls.
A must have tool!
What do you like best about the product?
Gong has saved hours of time reviewing calls, kept me accountable, and makes sure I'm in the loop. I enjoy the feature where you can request an email sent directly to your inbox with all calls including a particular mention.
What do you dislike about the product?
Nothing! Everything has been up to my expectations.
What problems is the product solving and how is that benefiting you?
Keeping track of all the things, helps me stay detail-oriented.
Recommendations to others considering the product:
Use it!
Amazing!
What do you like best about the product?
easy access to my meetings making it very seamless to listen back and take notes for follow ups
What do you dislike about the product?
not great notetaking, words are often very off making it impossible to only read without hearing the words
What problems is the product solving and how is that benefiting you?
distracted taking notes during a meeting and missing valuable info
Gong Review
What do you like best about the product?
Customer facing interactions become easier and smoother. Can listen to the calls later for quality purpose
What do you dislike about the product?
Nothing as such, Started few months back.
What problems is the product solving and how is that benefiting you?
web conferencing to understand the insights they need to close more deals.
Recommendations to others considering the product:
Gong is extremely useful for quality
Gong Review
What do you like best about the product?
We can listen to our call and implement the changes as required, which will help us to make better conversation with the customer.
What do you dislike about the product?
As of now, it is only able to record and listen to inbound calls, not outbound calls
What problems is the product solving and how is that benefiting you?
After listening to calls, I can work better and it helps me pitch more efficiently while on call.
Recommendations to others considering the product:
It will help to improve the quality of calls and conversations with the customers.
Gone has streamlined my communication and records clearly
What do you like best about the product?
I enjoy the ability to catch words during a conversation.
What do you dislike about the product?
notes do not seem to integrate with Hubspot or churnzero
What problems is the product solving and how is that benefiting you?
quality assurance
A must have tool for any growing sales team
What do you like best about the product?
-The ability to enforce coaching
-The ease of use of the search and filters
-How the deal board helps with pipeline managers
-The ability to easily score calls
-How they are constantly innovating
-The ease of use of the search and filters
-How the deal board helps with pipeline managers
-The ability to easily score calls
-How they are constantly innovating
What do you dislike about the product?
It is one of the most expensive tools that we have in our sales stack
What problems is the product solving and how is that benefiting you?
-See how we position against competitors
-Provide coaching through listening, commenting and scorecards
-Ability to get ahead of churn
-Help strengthen discovery by use of points of interests
-Help track new products rollouts
-Provide coaching through listening, commenting and scorecards
-Ability to get ahead of churn
-Help strengthen discovery by use of points of interests
-Help track new products rollouts
Recommendations to others considering the product:
It's worth every penny
Lets me improve customer conversations
What do you like best about the product?
I like the integration and analysis feature very much
What do you dislike about the product?
I feel the app should offer a plug-in to any of the video/audio calling app
What problems is the product solving and how is that benefiting you?
It lets me focus on conversations rather than worry about taking notes
Recommendations to others considering the product:
Highly recommend Gong
Big fan of Gong
What do you like best about the product?
Makes it easy to review my own calls (especially before a follow up or getting more details about win/loss), share a call with clients and/or team members and listening to another team member's call for training. Love that transcripts are searchable. Works well on mobile. When onboarding, I could listen to a colleague's call while walking the dog to pick up on some best practices.
What do you dislike about the product?
Love that transcripts are searchable, but would love to be able to edit for corrections (minor quibble). Love that Gong is able to identify other people who joined the call, even if they weren't on the invite and is able to send them a copy of the recording. (Would be great if user is able to view that email address to add to their own CRM/database if that was the first contact.)
What problems is the product solving and how is that benefiting you?
Gong is great as both a training tool and sales/support enablement.
Recommendations to others considering the product:
Highly recommend if company has frequent sales calls with clients.
Easy to use and Integrates with CRM
What do you like best about the product?
I love that it is linked to Salesforce. It's easy to click on the call from my record in Salesforce.
What do you dislike about the product?
I have not found anything yet! It's very intuitive so far.
What problems is the product solving and how is that benefiting you?
A way to capture my discovery call info without being distracted taking notes on the live call. Gong allows me to really focus and have a great conversation with prospects.
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