Gong
Gong.ioExternal reviews
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Gong review
What do you like best about the product?
The easy access to the call so that we can listen whenever we want to
What do you dislike about the product?
Nothing as such to dislike but it would have been better we can get structured according to date wise
What problems is the product solving and how is that benefiting you?
Its easy to listen to the call and we can track all our records easily.
Recommendations to others considering the product:
It's easy to access and use
Gong is a very advanced tool which will help agents in self analysing their calling skills
What do you like best about the product?
It provides a transcript which is really good.
What do you dislike about the product?
The only thing I dislike about Gong is that not all inbound calls get recorded.
What problems is the product solving and how is that benefiting you?
Key areas of the call are easy to track.
Recommendations to others considering the product:
Recommend to fully utilize the transcripts
Great for reviews and coaching
What do you like best about the product?
Coaching abilities, and reviews ability to listen to other great calls
What do you dislike about the product?
Nothing really to dislike, very useful tool
What problems is the product solving and how is that benefiting you?
Any calls that need review are easily accessible and coaching based off that is very useful
Excellent
What do you like best about the product?
Working remote is hard. Not having your peers around to pick up new talk tracks and things to bounce off eachother kind of makes the day hard. Gong allows the office feel
What do you dislike about the product?
Nothing really just that i wish it picked up more calls, some calls are not recorded. Other than that i would not change a thing about Gong, it really helps you
What problems is the product solving and how is that benefiting you?
It gives the feel of being in the office, it allows you to be refreshed and gives confidence when you feel like you have hit a brick wall. I really really enjoy it...
Recommendations to others considering the product:
It really brings the office home
Amazing product with an amazing user experience
What do you like best about the product?
Search capabilities
Speech to text logs
Speech to text logs
What do you dislike about the product?
Icons are not always intuitive
Deeper analytics
Deeper analytics
What problems is the product solving and how is that benefiting you?
Review Sales conversations to identify customer problems
Reuse recordings for internal trainings
Reuse recordings for internal trainings
Amazing Tool
What do you like best about the product?
The best part of this tool is the Artificial Intelligence technology where it helps you to do the quality checks of all the calls.
What do you dislike about the product?
Not all Inbound calls are getting recorded till yet. May be it will be updated after sometime.
What problems is the product solving and how is that benefiting you?
Quality checks of the calls. Benefit of this tool is you can listen to your recording anytime and can not the points which you missed out while making notes.
Recommendations to others considering the product:
Please do consider this tool to save your time and invest in other things.
Best for CSM
What do you like best about the product?
All the communications with the client (not only personal but anybody else in the team) are stored within one timeline: easy to follow the relationships and follow up on the open topics.
What do you dislike about the product?
The transcripts for German are very mediocre. There should be different watch speeds 0.75x as well - for the fast speakers with the accent. Keyword search is still not perfect.
What problems is the product solving and how is that benefiting you?
Building relationships with my client by having a full overview of the communications on every level. For the CSM it is an essential feature. I am very happy with Gong and really enjoy observing its development.
Recommendations to others considering the product:
always record your meetings
My experience using Gong
What do you like best about the product?
Listen to call recordings and improve ourselves.
What do you dislike about the product?
nothing, everything is in place and configured properly.
What problems is the product solving and how is that benefiting you?
All good.
Good call analytics tool
What do you like best about the product?
The call summary and the AI inputs help to make the recording of the call easier to identify.
What do you dislike about the product?
The calls are updated on a slower pace and there should be more input about the pauses and tone of the speaker.
What problems is the product solving and how is that benefiting you?
Gong helps in recognition of the call quality and the parameters to judge.
The best way to be your best!
What do you like best about the product?
I appreciate being able to listen to myself and my peers. I love the transcripts and the clear layout . I enjoy the search bar and categories. I've seen much improvement in my day to day.
What do you dislike about the product?
When I first heard of Gong, I was nervous about my calls being able to be heard at any time by anyone. I never used Gong until I started my current role and it gives me confidence.
What problems is the product solving and how is that benefiting you?
I am more confident when calling my customers. I am able to hear keywords and change my approach. I'm able to reference a call and take notes to improve in the future.
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