Gong
Gong.ioExternal reviews
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Gong has been a life saver!
What do you like best about the product?
The ability to break down calls by topic
What do you dislike about the product?
Wish we could manually deploy it on calls
What problems is the product solving and how is that benefiting you?
Use Gong mostly for training and feedback. Sometimes for clarity on deals.
Sales Operations
What do you like best about the product?
Gong allows us to record all of our demo's for potential clients. It gives us a great learning tool so we can share best practices within the team and point to specific parts of calls so they can be reviewed. It also allows us to learn from the analytics it provides for talk time, where certain phrases or words are used within a call and determine the effectiveness of our calls.
What do you dislike about the product?
We struggle with not being able to rename the calls to make searching for lead names easier.
What problems is the product solving and how is that benefiting you?
Gong helps us to make our client demo's more effective so that we can close more sales and bring on more new clients.
Great tool for reviewing calls
What do you like best about the product?
It's a great tool for recording calls. I am always looking for ways to improve, and the ability to listen to my calls gives me insight into ways for improvement.
What do you dislike about the product?
Not much that I dislike. There's a feature that shares segmented topics for each call which I don't really utilize, often times because it's not always accurate.
What problems is the product solving and how is that benefiting you?
Listen to conversations to efficiently prepare for follow up meetings.
Recommendations to others considering the product:
For sales professionals, it's a great tool to utilize for reviewing calls and preparing for follow-up meetings.
Great for easy web conferencing!
What do you like best about the product?
I like how you can track who is talking and what the topic of discussion is. It makes it easy to move to specific parts of the conversation without having to spend excessive time backtracking.
What do you dislike about the product?
I wish there was a split screen option so that I may screen share and talk face-to-face with the other person. If there is this feature, I'm just not aware of it!
What problems is the product solving and how is that benefiting you?
Hosting online demonstrations of our software. Easy to review calls, great to share with incoming employees who are acclimating to the role and need to see what is expected of them.
Recommendations to others considering the product:
It's great for online demonstrations because both parties can talk, and you can record the conversation and backtrack to specific parts easily.
Great product
What do you like best about the product?
Really useful when training in a sales role. Helpful to look back at call for note taking. Support is responsive.
What do you dislike about the product?
There seem to be bugs that are still getting worked out. Sometimes the speaker and topics sections don't work.
What problems is the product solving and how is that benefiting you?
Training and development. Ability to refer back to call for note taking.
Great recording capabilities
What do you like best about the product?
The capabilities to look into keywords after a call and review the call
What do you dislike about the product?
Not a huge fan of the message interruption "this call is being recored" would rather it said it to the people joining first.
What problems is the product solving and how is that benefiting you?
Working on lingo and terminology used on calls. Personally I have really benefited from listening to my calls after to take more thorough notes and improve the calls going forward.
Recommendations to others considering the product:
Great company to work with - if you are seeing that something that you don't like or want to improve bring it to their attention and they will work on it.
Our whole company uses Gong
What do you like best about the product?
Speakers and topics being labeled at the bottom is amazing. Also love all the other notes you can use.
What do you dislike about the product?
I wish you could watch calls while they were processing somehow.
What problems is the product solving and how is that benefiting you?
Sales, Marketing, Customer Success and Development all use Gong to learn about what our customers think of our demonstration calls, onboarding calls, etc... It's great.
Decent intelligence of calls
What do you like best about the product?
Easy search, conversation spliced by topics and speakers
What do you dislike about the product?
The resolution of the screen on the video call could be better
What problems is the product solving and how is that benefiting you?
CSM use for reviewing customer calls
Gong review
What do you like best about the product?
keyword search, voice ID, Speed up function
What do you dislike about the product?
Not much. Good service. I like the way it records what we need.
What problems is the product solving and how is that benefiting you?
Communication, sales
Gong is great
What do you like best about the product?
It Really helps to make sure what is being said on calls it helps analyze calls so you can make sure that what you are saying is working. Also makes sure you pause through calls
What do you dislike about the product?
I wish it was easier to get it to work on the phone not having to get people on audio bridges for it to work
What problems is the product solving and how is that benefiting you?
Main thing for me is to make sure I am listening and not just talking
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