Gong
Gong.ioExternal reviews
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The best way to be your best!
What do you like best about the product?
I appreciate being able to listen to myself and my peers. I love the transcripts and the clear layout . I enjoy the search bar and categories. I've seen much improvement in my day to day.
What do you dislike about the product?
When I first heard of Gong, I was nervous about my calls being able to be heard at any time by anyone. I never used Gong until I started my current role and it gives me confidence.
What problems is the product solving and how is that benefiting you?
I am more confident when calling my customers. I am able to hear keywords and change my approach. I'm able to reference a call and take notes to improve in the future.
What a great software!
What do you like best about the product?
It's great software it's so cool how topics are allocated and how you're able to decipher calls. It makes finding errors in scripting and call flow easily. What great software!
What do you dislike about the product?
Nothing really not to like. The calls come through so easily. Topics are decernable. And really the searching tool is very advanced. I appreciate this so much. I love being a 5 star agent.
What problems is the product solving and how is that benefiting you?
Our whole enterprise has completed compliance training and we have literally have become a even better company being that we are more compliant in our scripting than any other company in our sector.
Recommendations to others considering the product:
Thank you! Great job Gong team!!!
Absolutely love Gong
What do you like best about the product?
I love that Gong transcribes calls. Working with different countries sometimes can cause communication barriers, but Gong helps bridge that gap when you can review a call to get clarification on areas you weren't able to understand during the live call.
What do you dislike about the product?
Sometimes the area that highlights pauses and talking times doesn't align with the conversation topic. It sometimes make it seem like you are not speaking enough or doing things in a particular way, even if a call goes very well.
What problems is the product solving and how is that benefiting you?
I'm solving the issue of having to follow up to get clarification on topics that were discussed during a call, as Gong will allow me to go back and review things with transcriptions and other insights.
Good
What do you like best about the product?
Listening to other calls with more experience
What do you dislike about the product?
Nothing, it's a helpful resource all around.
What problems is the product solving and how is that benefiting you?
Using this as good information.
Love the ability to learn from top leaders and use for personal growth
What do you like best about the product?
Learning from top reps in the company to improve my talk tracks.
What do you dislike about the product?
Have not found anything I don't like yet!
What problems is the product solving and how is that benefiting you?
How to keep my presentation SIMPLE.
Recommendations to others considering the product:
Use this tool constantly to learn from top leaders and leverage it to listen to your own calls to constantly impove.
Great for coaching
What do you like best about the product?
Ease of use, ability to review calls and coach team
What do you dislike about the product?
Difficulty in finding the right companies & calls that I am looking for. Lots of noise from other comms
What problems is the product solving and how is that benefiting you?
Coaching up teammates, working on objection handling, sequencing events and customer journey.
gong is very easy to use and very helpful and optimized the right way. 10/10
What do you like best about the product?
It's very helpful when I need to hear my colleagues on how they talk, so I can improve myself. And like I've already said it's very easy to use, you guys have nailed the UX/UI part!
What do you dislike about the product?
nothing in particular, IMO the voice to text may need some improving, but even like this it's a pretty fun experience because you will get a free laugh here and there.
What problems is the product solving and how is that benefiting you?
In my career (sales) I use Gong to hear myself and my colleagues and with that I try to perfect my pitch so I do actually love the experience that you guys provide.
Friendly UI/UX
What do you like best about the product?
Centralized repository with easy access to all calls and conversations.
What do you dislike about the product?
No dislikes, audio and video are clear and transcripts have a high degree of accuracy
What problems is the product solving and how is that benefiting you?
Solves the problem of inefficient note-taking or interpretation of calls from memory
Uncomplicated!
What do you like best about the product?
Gong is the best call housing, recording, and listening service yet. It's simple yet has what you need and would hope to see in a similar service.
What do you dislike about the product?
There is a bit of a learning curve, and some features like sharing calls aren't intuitively obvious.
What problems is the product solving and how is that benefiting you?
It's created more efficiency in our training process.
Recommendations to others considering the product:
You'll never know all the reasons you need Gong until you roll it out.
I LOVE GONG!
What do you like best about the product?
Gong saves me a lot of time as it allows me to review key parts of my calls (rather than going through the whole call) and gives me tips on how to improve the way I'm engaging with my clients.
What do you dislike about the product?
Sometimes it doesn't pick up my client's accents very clearly in the transcript. I know this is very common with voice technology though so I understand it may not be possible to improve.
What problems is the product solving and how is that benefiting you?
Allowing my manager to review calls and feedback, be able to review my own calls at ease, Gong picks out key parts of my calls and gives recommendations for how I can improve.
Recommendations to others considering the product:
Just go for it! Start using it asap and explore all the functionalities.
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